Caitlin Landis
Caitlin Landis at North Penn Mazda
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Caitlin Landis | Page 92

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
975 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

12 yrs, 4 mos

Languages Spoken

English English

4.9

975 Reviews

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975 Reviews of Caitlin Landis

January 16, 2019

Dealership Rating
Employee Rating

long inspection dropped car off on Monday night for an 8:30 am Tuesday appt to have state inspection done. car was not ready until after 3pm on Tuesday. seems a l More

by JOHNLAURICELLA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2019

North Penn Mazda responded

Thank you for sharing your experience with us. The appointment that you schedule is the time to meet with the advisor and if you have the car scheduled as a drop off, we get it in throughout the day. If there is a specific time you would like the car back, we just ask that you let us know and we can meet that request. I apologize that this was not explained to you when you scheduled your appointment. We do hope we will see you at your next service visit and if there is anything I can do or if you have any questions, please contact me at 267-956-1160. Amanda Young, Service Manager

January 16, 2019

Dealership Rating
Employee Rating

Always helpful Everyone is quick and kind. Courteous and well mannered. I absolutely love the new video feature as well!!! I love to be able to watch and learn more More

by DANAYELLOW44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: In rentals

Jan 17, 2019

North Penn Mazda responded

Thank you for the kind words. We appreciate you taking the time to share your experience and we look forward to your next visit with us!

January 10, 2019

Dealership Rating
Employee Rating

Always have a great experience at North Penn. Everything from the buying experience of my Mazda 3 to the service, my wife and I have been very happy with North Penn Mazda. The service center will More

by JOHNADA42201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 17, 2019

North Penn Mazda responded

Thank you for the great review! We strive for 100% customer satisfaction and it seems we achieved that with you! We look forward to your next visit with us.

January 09, 2019

Dealership Rating
Employee Rating

Really nice people and really great service My experiences at North Penn Mazda has always been great...from sales to service. Such nice people! I would recommend this dealership to anyone intere More

by nvpinto1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton, Amanda Young

Jan 09, 2019

North Penn Mazda responded

We appreciate the feedback. Thank you for the kind words as 100% customer satisaction is our goal and it appears that we have achieved that with you during your service.

January 04, 2019

Dealership Rating
Employee Rating

Complimentary first service I visited North Penn Mazda for my first service on my new 2018 CX 5. Everyone was very polite, the service was completed quickly, and my vehicle was l More

by PRINCIPALGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charlie Stoothoff

Jan 09, 2019

North Penn Mazda responded

Thank you for taking the time to share your experience about your recent service visit with us. We are glad to hear everything went as planned at your visit! We appreciate the feedback and look forward to your next visit with us.

January 01, 2019

Dealership Rating
Employee Rating

No issue this time Previous service experiences were not that great, but this time it was good. No surprise at check out. As always Wil Jones was great. Loaner car servi More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wil Jones

Jan 02, 2019

North Penn Mazda responded

Thank you for taking the time to share your experience with us. I do apologize that your previous experiences were not great, however it makes me happy to hear that this one was better for you. If there is anything I can do now or inthe future you can contact me at 267-956-1160. Thank you again for the feedback as we do value our customers and their experiences here. Amanda Young Service Manager

December 31, 2018

Dealership Rating
Employee Rating

Excellent service The waiting area is very nice and everyone is so friendly! The video and updates sent by the service department are great to keep you up to date! More

by RHTORRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2019

North Penn Mazda responded

We appreciate you taking the time to share your experience with us. Thank you for the positive feedback regarding your service visit and we look forward to seeing you next time!

December 28, 2018

Dealership Rating
Employee Rating

Highly recommended I would come to North Penn Mazda for all my auto service needs, but sadly it's a ~40 minute drive from my house. Still, whenever I'm there, it's alway More

by JEFFBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

Jan 02, 2019

North Penn Mazda responded

Thank you for taking the time to share your experience with us Jeff. We do appreciate your feedback and honesty. We will be here for you in the future whenever you need it!

December 22, 2018

Dealership Rating
Employee Rating

Great experience Everything was perfect with the service that's why I gave 5stars.The only thing I didn't care for was the results of the complementary car wash lots o More

by NATECLIME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Oestreich, Tim Sheehan

December 21, 2018

Dealership Rating

inspection and oil change I think all staff (front desk and rental area) are very friendly and provided good service. I just wished that my car could be done sooner. Wish the More

by MAZDA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2019

North Penn Mazda responded

Thank you for sharing your experience with us. I do apologize that your expectations were not met 100% and I would like the oppurtunity to address your concerns. If you could please contact me at 267-956-1160 or amanda@northpennmazda.com so we can discuss this further. Thank you! Amanda Young

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