Caitlin Landis
Caitlin Landis at North Penn Mazda
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Caitlin Landis | Page 93

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

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4.9
965 Reviews

Dealership Experience

8 yrs, 7 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.9

965 Reviews

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966 Reviews of Caitlin Landis

November 26, 2018

Dealership Rating
Employee Rating

Battery and emergency break check Great experience from ease of making the appointment to dropping off vehicle to picking up the car when finished. Outstanding customer service from e More

by GPRONKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young, Vinny Denardo , Will..is exceptional...always nice, helpful and professional..treats me great every time!!

Nov 28, 2018

North Penn Mazda responded

Thank you for taking the time to share your experience! We appreciate the feedback and look forward to seeing you at your next service visit.-Amanda Young

November 23, 2018

Dealership Rating
Employee Rating

Nothing special here Have had better service in the past from these people. Now, sometimes they hit the mark, sometimes they don't. I have had too many repeat visits this More

by DRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2018

Dealership Rating
Employee Rating

First service appointment for my new Mazda I arrived on time for my appointment and received a nice welcome from the service department. After a misunderstanding that I would be waiting instead More

by MWALSH8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hamilton

Nov 28, 2018

North Penn Mazda responded

I apologize for the misunderstanding but am thrilled to hear we handled it in less time then promised! Thank you for taking the time to share this experience.-Amanda Young

November 17, 2018

Dealership Rating
Employee Rating

Great experience,as always Catie Landis is amazing-she always gives me great advice and I know I can trust her to tell me what needs work and what can wait.Very knowledgeable wi More

by STURMMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

North Penn Mazda responded

Thank you for the excellent review! I will certainly pass this on to Catie and we look forward to seeing you at your next service. -Amanda Young

November 16, 2018

Dealership Rating
Employee Rating

Fantastic Service! It was fantastic service from beginning to end! I appreciate the phone calls and texts on the status of my vehicle. The staff was very friendly and he More

by GEMONCIVAIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

North Penn Mazda responded

Dear (Username), On behalf of the North Penn Mazda team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to servicing your vehicle in the future.-Amanda Young

November 13, 2018

Dealership Rating
Employee Rating

Great! They fixed a minor issue from a previous service call...no problems! I would recommend North Penn highly to friends, family or anyone looking for a More

by RRSCHUMACK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

North Penn Mazda responded

Thank you! We appreciate the kind words and recommendation. We hope you have a wonderful holiday season and will see you next year!-Amanda Young

November 12, 2018

Dealership Rating
Employee Rating

5,000 service and updating vehicle with Apple Car Play Great service! Very helpful with provinding assistance with Apple Car Play on my Mazda 6. Service was completed faster than estimated time. Video fro More

by JFIORAVANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

North Penn Mazda responded

Thank you for the review Mr. Fioravanti. We hope you are enjoying your Apple Car Play on the Mazda6!-Amanda Young

November 09, 2018

Dealership Rating
Employee Rating

Brakes and oil change The Service Manager explained the estimated costs thoroughly, and the actual came in very close. The car was completed when promised, and the repair More

by JOHNANDPAMKUNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2018

North Penn Mazda responded

Thank you for taking the time to share your experience with us! I do apologize that you feel our oil changes are expensive. Your vehicle uses full synthetic oil so it is more expensive then a conventional oil change. Our pricing is actually very competitive within the market for a full synthetic oil change. You will also be receiving a $10 check from Castrol to use toward your next visit with us here. We hope to see you at that next visit and also hope you have a nice holiday season!-Amanda Young

November 08, 2018

Dealership Rating
Employee Rating

Great Service I scheduled an early-morning appointment and waited for my car. I was taken on time and the work was completed ahead of schedule. The staff was friend More

by JOHNTWRIGHT1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

Nov 28, 2018

North Penn Mazda responded

Thank you Mr. Wright for sharing your experience with us. Our goal is for you to have a 5 star visit every time you come in. We look forward to seeing you again!-Amanda Young

November 07, 2018

Dealership Rating
Employee Rating

best service I own many cars such as Mercedes, BMW, and Lexus, Honda, Toyota including Mazda but Mazda's service is one of the best. Mazda may not sell its cars ma More

by NEVERENDINGSTORY01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

Nov 07, 2018

North Penn Mazda responded

Thank you so much for taking the time to share your wonderful experience with us. We appreciate your business and look forward to your next visit with us!

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