Caitlyn Smith

My new truck search began like most people by asking Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediat Kelly Blue book on-line what my current 2017 Ford F-150 Lariat was worth. Not too disappointed by the estimate I was surprised by the almost immediate inquiries by the local car dealers expressing interest in acquiring my truck. One of those dealers was Front Royal Ford a Ms. Caitlyn Smith contacted me by email stating that when I was ready, as the Sales and Leasing Consultant she would be glad to introduce me to their sales staff and work out a good price for my used truck and a new 2026 F-150 lariat. Her email was low key and personable, repeating that just to call when I was ready. I kindly thanked her. That was early 2025 and periodically over the following months Ms. Smith would send an email to keep in touch and remind me that they were still interested in my truck. By August 2026 their interest renewed my decision to buy a new F-150 Lariat. I casually wandered through the several local Ford dealerships lots examining their available trucks and deciding which color and features I wanted; a metallic black F-150 Lariat four door extended cab with a six-and-a-half-foot bed. I of course visited the Front Royal Ford dealership because of Ms. Smith’s reminders. There at Front Royal Ford my wife and I met Mr. Jonathan Veach Sales Consultant. He was personable and knowledgeable of their inventory arranging a test drive with a F-150 Lariat currently on their sales lot. His familiarity with the truck and the newer features and console enhancements helped me and my wife to clarify the features we were seeking that we only could vaguely describe. His help finalized our choice on the F-150 Lariat with the features we had discovered we needed. Mr. Veach sat down with us to discuss new truck pricing and trade-in value for my 2017 F-150 Truck. The trade-in value was generous, and the price of a new truck was reasonable. My wife and I had just two final features for our new truck, a spray on bed liner and electric retractable foot rails instead of the fixed rails available standard. This of course changed the final price for the new truck, and we worried about closing the sale. Mr. Tony Hussain, Sales Manager, stepped in and helped us work out an agreement that included the electric foot rails and an F-150 from their inventory that met all our desired features and color with the bed liner already installed. The morning, we arrived to pick up our new truck bringing our 2017 Truck for trade-in; my wife and I talked with Ms. Patricia Terrazas, Finance Manager. She was professional and cordial, making us feel welcomed and explained the paperwork pathways to finalize the transfer of both vehicle titles, and other finance reporting up until we wrote the check for the new truck. Meanwhile, Ford Sales Consultants Mr. Matt McDonald and Mr. Jonathan Veach prepared our new truck for delivery, including activation of phone links and software support features on the dash console. From the beginning the Front Royal Ford Dealership staff, Ms. Caitlyn Smith who kept us engaged by email, Mr. Jonathan Veach Sales finding us the vehicle we desired, Mr. Tony Hussain Sales Manager helping to finalize the price, to Ms. Patricia Terrazas Finance Manager navigating the paperwork, the teamwork and attention to service and detail of them all will make me and my wife loyal return customers. More

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The dealership was great to deal woth and the salesman John I dealt with was really helpful. John I dealt with was really helpful. More

by kolemin Verified Customer Verified Customer

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I had an outstanding experience at Front Royal Ford from start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took start to finish. The entire team was welcoming, professional, and genuinely focused on making the car-buying process easy and stress-free. They took the time to answer all of my questions, explained every detail clearly, and never made me feel pressured. Their customer service is truly exceptional. Everyone was knowledgeable, honest, and treated me with kindness and respect. It’s clear that they value their customers and work hard to build lasting relationships, not just make a sale. The dealership is clean, well-organized, and has a great selection of vehicles. The entire process was smooth, transparent, and efficient. I left feeling confident that I had made the right decision. If you’re looking for a dealership that is trustworthy, professional, and truly cares about its customers, I highly recommend Front Royal Ford. Thank you to the entire team for such a wonderful experience—I will definitely be recommending you to my family and friends and will gladly return for future vehicle purchases. More

by pattytg01 Verified Customer Verified Customer

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Always a pleasant experience. Professional, friendly and extremely competent. I drive 85 miles round trip to use the services of Front Royal Ford even though there are alternativ Professional, friendly and extremely competent. I drive 85 miles round trip to use the services of Front Royal Ford even though there are alternatives much closer to home. More

by rlstevensphotography Verified Customer Verified Customer

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Very good dealership with beautiful people. I am very staisfied how they help me in getting a car of my choice. Specially Mr.Tony he helped me out of the way to sort out the finacial matter w I am very staisfied how they help me in getting a car of my choice. Specially Mr.Tony he helped me out of the way to sort out the finacial matter with the bank. More

by arslanaviator35 Verified Customer Verified Customer

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Fantastic service, I went in with my high mileage Camry, showed them the current offer from carvana, and they said no problem we'll match! Within 15 minutes all the paperwork was done, and got a ride home f showed them the current offer from carvana, and they said no problem we'll match! Within 15 minutes all the paperwork was done, and got a ride home from Caitlyn! Have me a nice cold bottle of water, heard the sales people talking about current and past sales while doing paperwork, everyone was super friendly and awesome. Highly suggest if you need anything from here, go to them first! They'll do what they can for you! More

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It was a great experience, I did not feel pressured, they took the time to make sure the vehicle was a good fit for me and my needs. Everyone there was pleasant and friendly. I would recommend Front Royal Fo took the time to make sure the vehicle was a good fit for me and my needs. Everyone there was pleasant and friendly. I would recommend Front Royal Ford to anyone that is in the market for a new or used vehicle. More

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I wish to revise my review everyone encountered at this dealership is happy, fun and pleasant dealership is happy, fun and pleasant More

by thegil Verified Customer Verified Customer

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I bought two f550 frotm this delarship! They were very helpfull .thank u so mach They were very helpfull .thank u so mach More

by donadze23 Verified Customer Verified Customer

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This was our first experience with Front Royal Ford and I highly recommend them to anyone in the market for a new vehicle. Caitlyn and all the staff that helped her were courteous and thorough in understand highly recommend them to anyone in the market for a new vehicle. Caitlyn and all the staff that helped her were courteous and thorough in understanding what we were looking for in our new Maverick. They went out of their way to ensure we got the truck with the right features to suit our needs at a good price. More

by bill@corishfamily.net Verified Customer Verified Customer

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