Caleb Rothganger | Page 2

Caleb has been very helpful with getting everything done and working with me ! They brought me my loaner and brought the truck back to me! and working with me ! They brought me my loaner and brought the truck back to me! More

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Caleb is courteous and a pleasure to deal with. Caleb ensures you have the information needed to make a decision on your repairs. Fast, courteous, and clear communication. Thanks ensures you have the information needed to make a decision on your repairs. Fast, courteous, and clear communication. Thanks More

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Liz is great. We had our car in for service and accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I h accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I have someone going to the car now. Liz has been with 5 Star for a long time and I have never received anything but top rate rated service from her. Within minutes here came Jacob with the game and my grandkids jackets. I trust 5 Star and the people in all departments and the service is why I always come back. One last thing Vicky that answered my phone call Saturday went above and beyond to help me. She called me back at least twice to let me know that she had spoke with people in the service department and they would be expecting me. Thank you all ! More

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Alfred El-Darazi Your friend at Five Star Ford... Here's why Chris & I have been buying vehicles from the N. Richland Hills Five Star Ford since 2006, about the same length of time Alfred has been there. That in Chris & I have been buying vehicles from the N. Richland Hills Five Star Ford since 2006, about the same length of time Alfred has been there. That in & of itself ought to tell you something Chris has purchased 5 new vehicles here & 4 of them from Alfred. I bought my 2016 F 250 Lariat with the 6.7 Power Stroke from him. I got hit with only 5k miles on it then it was stolen. Five Star took great care bringing my 250 back into form... but I wanted to trade for a new one nothing wrong with it just not the same after all that. Alfred gave me the best advice WAIT. Wait until somewhere after the 3 year mark. He said THEN I would be in the sweet spot for trade in value. I took his advise & just 2 days ago traded for a New 2019 F 250 with every feature I previously had (bed cover & liner, tinted windows & the heavy duty rubber mats, Plus a few more bells & whistles for the SAME payment. This is why I say Alfred is your friend at Five Star Ford N Richland Hills. More

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Awesome Dealership very clean and comfy and everyone is very nice! Rick Dike was great about getting me the perfect vehicle and explaining everything throughout the process. I will never buy a vehicle fro very nice! Rick Dike was great about getting me the perfect vehicle and explaining everything throughout the process. I will never buy a vehicle from anyone else but five star ford and Rick Dike! Thanks again for everything! More

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2019 Mustang GT Five Star Ford Is the best. We always have great service and stress free! This is the 6th vehicle we have purchased over the years!!! John Hilsinger i Five Star Ford Is the best. We always have great service and stress free! This is the 6th vehicle we have purchased over the years!!! John Hilsinger is the best in sales, so ask for him!! Our visits are always hassle free! Tut is great as well! We highly recommend Five Star! More

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Best service advisors and repair techs in Texas! I would like to personally thank Master Certified Service Advisors Michael Fitch and Caleb Rothganger for their continuous support and care for both m I would like to personally thank Master Certified Service Advisors Michael Fitch and Caleb Rothganger for their continuous support and care for both me and my Ford truck. They always take care of all my Ford trucks needs. I also want to give a special thank you to the tech that repaired my truck, Kyle Neely for his special care and going out of his way to ensure I had a safe vehicle to put back on the road. I’m forever grateful for yalls continued support of Veterans such as myself. Y’all have earned a lifetime customer and friend and I will never forget the professionalism and help y’all always provide. Best dealership and service departments I have been too in my 30 years of living all over the countries. More

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Best truck buying experience ever! Lee Clanton was very helpful in explaining what all the numbers meant and the manufacturer/dealer discounts meant. He was very courteous and was reall Lee Clanton was very helpful in explaining what all the numbers meant and the manufacturer/dealer discounts meant. He was very courteous and was really concerned for me to have the best experience possible. I would recommend Lee and the rest of the 5 Star Ford employees to everyone. Oh yea - they also beat any offers I had for 2018 F150 by $3000! More

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Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every step. We've worked with other Ford dealerships and the experience at Five Star was far superior. They are the only Ford dealer I would ever consider in the future. More

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Perseverance John Hillsinger sold us a 2016 Ford Edge about 4 months ago. Unfortunately it was totaled in a accident a few weeks ago. With factory gearing up for 2 John Hillsinger sold us a 2016 Ford Edge about 4 months ago. Unfortunately it was totaled in a accident a few weeks ago. With factory gearing up for 2018 models they could no longer order a 2017 equipped to our specs. However he searched diligently to find one for us and while it had over $700 in additional equipment we did not want, that was thrown in with the deal as we already had set a maximum loan amount. This process took almost a week watching which vehicles meeting our needs were being shipped to what dealers and then negotiating a trade with that dealer that still fell within our price parameters. John was always there for us returning calls promptly and keeping us informed on setbacks and progress. Picked up our new vehicle Monday, could not be more pleased with his attitude and service. Our daughter has an 2017 Edge similar to ours, also from 5 Star and a coworker who recently drove it and had just purchased a new Lexus said "this has more bells and whistles than my Lexus. More

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