Awesome people!
Carey Hausenfluck is the best & always helps me with my truck needs! Thank you!
Carey Hausenfluck is the best & always helps me with my truck needs! Thank you!
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by Psm139.16
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We're delighted to hear that Carey has consistently provided excellent service for your truck needs. We greatly appreciate your trust and look forward to assisting you again in the future.
Customer Relations Manager
customerservice@purdygroupusa.com
Carey does a great job getting me in and out of service!
Toyota Service Dept is wonderful!
Toyota Service Dept is wonderful!
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by salemon
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We’re glad to hear Carey and our service team are taking great care of you. We appreciate your support and look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
Carey is always great.
But I have to say, the truck didn't get done in timely manner. We had scheduled appt to drop off at 7 a.m. When we returned around 3 p.m., work on
But I have to say, the truck didn't get done in timely manner. We had scheduled appt to drop off at 7 a.m. When we returned around 3 p.m., work on truck had not been completed. I am sure what happened is others came in, and ours, since we were not on-site waiting, it probably got bumped out a bit. And as my husband had to leave for work, I had to wait for vehicle, and needed to rush to get home and then off to next appt. Also, our previous Toyota dealership always washed our vehicle, and cleaned it out. It always makes me sad to pay so much, and then walk out to the vehicle, that physically doesn't look any better. They could have, at least, wiped off the windshield. Just a little thing that could be done to make the customer a bit more satisfied, after forking over lots of $, and waiting.
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by KONZEM
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2025 -
Bryan College Station Toyota responded
We appreciate your feedback and are glad to hear that Carey provided great service. However, we’re sorry to hear that your truck was not completed in a timely manner and that the experience did not meet your expectations. We understand how valuable your time is, and we regret any inconvenience this caused, especially with your busy schedule. Your comments about the vehicle's cleanliness have also been noted, and we will share them with our team to see how we can improve. Thank you for bringing this to our attention, and we appreciate your business.
Customer Relations Manager
customerservice@purdygroupusa.com
The wait time was very long
Over two hours
Normally
a lot less
Everything else was great
a lot less
Everything else was great
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by RUTHEMANNING
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2025 -
Bryan College Station Toyota responded
We appreciate your feedback and apologize for the longer-than-usual wait time. We understand how valuable your time is and will continue working to improve efficiency. We're glad to hear everything else went well, and we appreciate your support!
Customer Relations Manager
customerservice@purdygroupusa.com
Bryan college Station Toyota allways takes great care of
there customers sales services and value
there customers sales services and value
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by kukuibrown
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2025 -
Bryan College Station Toyota responded
Thank you for your positive feedback! We appreciate your support and are glad to hear you’ve had a great experience with our sales and service team!
Customer Relations Manager
customerservice@purdygroupusa.com
Carey is great and Toyota BCS always services my car and
they do a great job!
they do a great job!
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by adrian_trd
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Bryan College Station Toyota responded
Thank you for your kind words! We're glad to hear that Carey and our team have taken great care of you and your vehicle. We appreciate your trust and look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
I have always been satisfied with the service I have
received at Bryan College Station Toyota and I wasn’t disappointed this time either. Carey came out at the beginning and it was like seeing a friend
received at Bryan College Station Toyota and I wasn’t disappointed this time either. Carey came out at the beginning and it was like seeing a friend once again. I had thought I would need some specific service work that she proceeded to tell me that I didn’t need so I spent less than I expected as well! Thanks Carey!! It was done on a timely basis and I do like the app that kept me updated.
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by pastorbokeithley
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Bryan College Station Toyota responded
Thank you for your kind words! We're thrilled to hear that you had another positive experience with us. We're glad Carey could assist you and help save you some unexpected costs. We appreciate your feedback and are happy to know the app kept you updated. We look forward to serving you again soon!
Customer Relations Manager
customerservice@purdygroupusa.com
Great service and communication, as always.
Carey does and outstanding job and the service department is very efficient.
Carey does and outstanding job and the service department is very efficient.
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by BRAD94
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2025 -
Bryan College Station Toyota responded
Thank you for the fantastic feedback! We're glad to hear that Carey and our service team continue to provide excellent service and communication. We appreciate your support and look forward to assisting you again soon!
Customer Relations Manager
customerservice@purdygroupusa.com
Carey has always gone above and beyond to help me keep my
vehicle safely on the road. I could go to other dealerships for service but so appreciate the one on one care I get from Carey.
vehicle safely on the road. I could go to other dealerships for service but so appreciate the one on one care I get from Carey.
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by BDM1993
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Bryan College Station Toyota responded
Thank you for your wonderful feedback! We're so glad to hear that Carey has consistently provided exceptional service and helped keep your vehicle in top condition. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
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by mail2curtis
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Bryan College Station Toyota responded
Thanks for the 5-star review. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
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