Carl Martinez
Carl Martinez at Toyota of Santa Fe

Carl Martinez | Page 4

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

4.6
84 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

4.6

84 Reviews

Write a Review

Dealership Experience

32 yrs, 8 mos

84 Reviews of Carl Martinez

May 06, 2022

Dealership Rating
Employee Rating

no comment at this time, I will continue to use Toyota Santa fe to service my vehicle More

by mykejv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 12, 2022

Toyota of Santa Fe responded

we are grateful you took the time to leave us a review. Thank you!

May 03, 2022

Dealership Rating
Employee Rating

Professional, timely, personable and dependable. We have been customers for 17 years and always pleased with the work. More

by Nina Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval, Jennifer Martinez, Noure Benelalija , Frank Guerra

May 04, 2022

Toyota of Santa Fe responded

Hello Nina, Thank you for your loyalty we work hard to provide the best service possible and we can only do it thanks to customers like you.

April 15, 2022

Dealership Rating
Employee Rating

Service was very quick and competent. Only problem was shop fees of $6.30, almost 10% of bill before taxes. For tire work, that is outrageous. More

by Thomaswins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

March 08, 2022

Dealership Rating
Employee Rating

Joe is a great service writer and is very nice. Clean facility and great place. More

by Joshjer420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2022

Toyota of Santa Fe responded

Thank you for allowing us to work with you, Joe and his team be thrilled to hear your kind words.

Mar 10, 2022

Joshjer420 responded

I let him know every time I go in to see him and get work done on my tundra.

February 27, 2022

Dealership Rating
Employee Rating

Excellent dealership with superb service group led by Service Assistant Joe Sanchez, who has provided us with top-notch service and advice for many years. Employees like Mr. Sanchez make Toyota of Santa More

by Harvey Rosen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval, Jim Garcia , Joe Anchondo, Joe Sanchez

Feb 28, 2022

Toyota of Santa Fe responded

Good Morning Harvey, Thanks for leaving a review, and mentioning Joe S. You’re right, Mr. Sanchez is one of the most knowledgeable advisors that we have . I’ll be sure to share your praises with him!

February 10, 2022

Dealership Rating
Employee Rating

Toyota of santa fe service Dept Very friendly fast Professional service and very clean and accommodating! I will countinue to bring my toyota back here for the best service More

by Bridgette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2022

Toyota of Santa Fe responded

Thank you for this amazing review we appreciate your business and look forward to your next visit, until then we are here if you need anything.

January 19, 2022

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Employee Rating

I have always been pleased by the professionalism of Toyota of Santa Fe staff - many of whom have been in the Service Department for over 15 years! Excellent technical skills - great with customer serv More

by carltroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Guerra

Mar 04, 2022

Toyota of Santa Fe responded

Thank you so much for this positive review we are so happy to hear you are pleased with our service, our team works hard to make customers happy, but we can only do it thanks to amazing customers like you.

January 12, 2022

Dealership Rating
Employee Rating

Prompt and courteous service, Thank you guys.The Only Prompt and courteous service, Thank you guys. The Only thing is I wish you guys would have is a touchless car wash rather than the one you use which More

by Rkderr@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nancy Anderson, Daniel Masterson, Conner Spridgen, Sean Starkweather, Maria Trevizo Espinosa

January 05, 2022

Dealership Rating
Employee Rating

Absolutely wonderful experience. Knowledgeable and friendly staff. No other Toyota dealership compares to Toyota of Santa Fe. I'll never service my vehicle anywhere else. More

by Carguy1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez, Erick Martinez, Adrian Medina , Buddy Espinosa, Frank Guerra

Feb 17, 2022

Toyota of Santa Fe responded

Thank you, Reviews like this motivates our team to continue meeting expectations like yours we appreciate your loyalty and hope we can continue to work with you for many years to come, you will always have a Buddy here at Toyota of Santa Fe.

January 01, 2022

Dealership Rating
Employee Rating

I was unable to shift from 'park' to reverse and I had 'VSC off' and 'ABS' show up on the dash. I looked in the manual to find out what this meant and what to do. The manual said take it into to the deale More

by nmturchi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger; and service technician Mario.

Jan 03, 2022

Toyota of Santa Fe responded

Good morning, I am very happy to hear that Carl and the Toyota team were able to find the problem with your vehicle's brake switch. We hope to see you again! Let us know about your future experiences.

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