Daniella Forcelli
Service Advisor
Franklin Chrysler Dodge Jeep Ram
1124 Murfreesboro Rd
Franklin, TN 37064
5 Reviews
Write a Review5 Reviews of Daniella Forcelli
November 03, 2023
Brandon was AMAZING! !!! His knowledge, friendliness and most important to me, attitude, were spot on! He immediately understood what I was looking for and after a disap !!! His knowledge, friendliness and most important to me, attitude, were spot on! He immediately understood what I was looking for and after a disappointment that was zero fault of his own, he somehow pulled off a “rabbit out of the hat” moment. Brandon bent over backwards and we’ve continued a great friendship! I’d give him more than a 1,000 on a scale of 1-10 if that’s possible. Exceptional experience!!!! More
Other Employees Tagged: Brandon Snitzer, Henry Echagile, Dalton Johnson
May 18, 2023
Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More
Other Employees Tagged: Michael Pollard, Dylan Watkins, Carl Perry, Dalton Johnson, Adam Hargrove, Jay Watters, Josh Sanders , Terrance Dunlap
September 27, 2022
Staff was phenomenal! Service was great! Adam was very professional and accommodating throughout my Service contact. Service was great! Adam was very professional and accommodating throughout my Service contact. More
Other Employees Tagged: Adam Hargrove
May 10, 2022
Being a fleet vehicle, Daniella went above & beyond dealing with Element, getting them the information they needed prior to repair, and then handling the billing with them as well. All I had to do was dealing with Element, getting them the information they needed prior to repair, and then handling the billing with them as well. All I had to do was thank them and waive goodbye at pickup. I would highly recommend this dealer. In addition, I was really surprised how quickly they were able to service the vehicle too, as this was not a scheduled maintenance visit, but an emergency breakdown. I needed a rental car during this time, and a rental dealer is literally right across the street. Fantastic experience all the way! More
February 25, 2022
This dealership offers excellent professional service. They keep you abreast of your car's status and successfully complete required repairs with curtesy and superb care. They keep you abreast of your car's status and successfully complete required repairs with curtesy and superb care. More