Carlo Gilli Jr. | Page 8

Audi Hoffman Estates responded

It's great to hear that Carlo was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

Audi Hoffman Estates responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Audi Hoffman Estates responded

Thank you so much for your wonderful review! We are thrilled that Carlo had the opportunity to provide you with great service. We thank you for choosing Audi Hoffman Estates!

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Carlo here at Audi Hoffman Estates.

Audi Hoffman Estates responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with Carlo and our team. We're glad to hear we delivered such a great experience!

Audi Hoffman Estates responded

Mike, Thank you for your business and this review. We're happy to hear Carlo and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

Audi Hoffman Estates responded

I’m sorry you feel this way, but I want to address a couple things. You purchased a used vehicle from us, and we took additional money off the selling price of the vehicle to give you the deal you wanted. It was a few days later that you called to say that the bumper was cracked. Used vehicles are sold as is and often have some imperfections. If you had wanted a perfect vehicle, our suggestion would have been to purchase a new vehicle. After several conversations with you where you stated in no uncertain terms that you were holding a positive review over our heads based on what we would offer you, we had agreed at that time to cover the labor for the bumper, and you agreed to pay for the part that was also discounted for you. You specifically said that you would leave a positive review after all we did, so this review is a bit shocking. I am now letting you know that we have gone above and beyond for you up to this point, but we are done catering to your demands. We wish you well with your vehicle and hope you can find someplace/someone who will cater to you.