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Carlos Alejo

Overview Reviews (25) Inventory (353)

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Carlos Alejo

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Carlos Alejo | Page 3

service advisor

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.5

25 Reviews

Overview Reviews (25) Inventory (353)

4.5

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Carlos Alejo

April 11, 2024

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Employee Rating

Fast service procedures in the shop, very organized, and conscientious about guests waiting time during repair process conscientious about guests waiting time during repair process More

by rd3311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua Fernandez

Helpful 0

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Apr 11, 2024 -

Greenway Kia East responded

We're glad to know you appreciated our efficient service at Greenway Kia East! We always aim to respect our guests' time. Thanks for the positive feedback!

March 28, 2024

Dealership Rating

Employee Rating

Carlos in the service department is the most amazing person working. Always informative and super knowledgeable. Tbh if it wasn’t for him I’d probably do the service myself.he keeps me updated and alway person working. Always informative and super knowledgeable. Tbh if it wasn’t for him I’d probably do the service myself.he keeps me updated and always interacts with small talk. Carlos absolutely deserves more than what he receives. More

by WATCHCKY2K

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 28, 2024 -

Greenway Kia East responded

We're so glad to know that Carlos in our service department has been able to provide you with such excellent and informative service at Greenway Kia East. Your kind words are greatly appreciated, and we'll be sure to pass them along!

March 26, 2024

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Employee Rating

Waiting room is small, uncomfortable, no access to coffee or snacks. Updates not given often enough or snacks. Updates not given often enough More

by mmmless

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Mar 27, 2024 -

Greenway Kia East responded

We're sorry to read that you found our waiting area lacking in comfort and amenities. We strive for a welcoming environment, so your feedback is important to us. Also, we understand the importance of timely updates during any service process and will work on improving this aspect as well. Please feel free to reach out if there's anything more you'd like to share or discuss further about your experience with us - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 11, 2024

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Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts and to schedule appointments when they order parts More

by Ericchloey

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Gina Carpio, Joshua Fernandez, Shelby Bishop, Mathew Westberg, Hector Rodriguez

Helpful 0

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Mar 13, 2024 -

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 02, 2024

Dealership Rating

Employee Rating

Excellent dealership and people. Carlos was very helpful and dedicated in all the aspects of my decision Carlos was very helpful and dedicated in all the aspects of my decision More

by rojivalo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Simon Dib, Darrien Dickson

Helpful 0

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Mar 04, 2024 -

Greenway Kia East responded

We're glad to know that Carlos was able to assist you throughout your decision-making process at Greenway Kia East. Thanks for the positive feedback!

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