Carlos Arias | Page 3

Best car buying experience. No pushing throughout the process. Very transparent conversation. Highly recommend Edward Moore and the rest of the team at Silver Spring Mercedes No pushing throughout the process. Very transparent conversation. Highly recommend Edward Moore and the rest of the team at Silver Spring Mercedes for Mercedes purchase. More

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Thank Edward for your time, patience and expertise. We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you t We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you the best. Wendy & Cameron Harvey More

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Excellent customer service, I’m a return customer this is my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy More

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I bought a 2019 cla 250 from this dealer and I love it. The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying a car great! I would recommend this dealership. More

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Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

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My experience had a few ups and downs. But, when it was all said and done - I’m 100% satisfied. But, when it was all said and done - I’m 100% satisfied. More

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Customer focused dealership that strives to exceed the expectations of the customer. Purchasing a car from MB Silver Spring was a seamless process and they have definitely earned future business from me. expectations of the customer. Purchasing a car from MB Silver Spring was a seamless process and they have definitely earned future business from me. More

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Edward Moore was superb from our first conversation to the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely plan to send him referrals. He’s now stuck with me Thanks Mr. Moore, you are simply the best. I appreciate you so much!! More

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Straight to the point, direct communication and quick to come to a deal. Exactly what was needed. come to a deal. Exactly what was needed. More

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My experience was amazing! Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy w Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy with my experience. Jim Elefantis the GM has an incredible staff at Mercedes Benz of Silver Spring, I highly recommend. More

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