Carlos Arias | Page 3

I bought a 2019 cla 250 from this dealer and I love it. The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying The sales person I worked with was Chevist Mitchell as well as the manager, Carlos Arias. They were both helpful and made my first experience buying a car great! I would recommend this dealership. More

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Take my advice, if you purchase a used Mercedes or any car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completel car from Silver Spring, make sure you have an outside inspection performed on that vehicle. My experience started out pretty even and went completely downhill. I cannot express my disappointment with my experience. To not be heard and then have your words twisted and insinuated I it had caused all four rotors to be rusted on a car I purchased in September, 2022. I reported my issues, I took my car in only to have it documented that they could not verify my complaint, which was the pulsation of my brakes. I then pay for an inspection only for them to document that, they test drove the vehicle and confirmed brake pulsation, visually inspected brakes and found significant rust on pad to rotor mating surfaces front and back off all FOUR rotors. Then when I stated this wasn't caused by me as I don't drive as much, it was being spun that I let the car sit and the rotors rusted. I then explained that I work remote 4 days every other week and didn't let the car sit, drove on weekends, etc. the tune changed to well you brought the car in September, never mind that I called the dealership (a few times), setup an appointment, received a loaner car, they checked but didn't see anything. When I challenged with the independent inspection Carlos Arias stated, but we did find anything and it passed inspection prior to the sale. Not once was there any indication or attempt to offer any customer service other than to point out that they didn't find anything. If you are willing to take that stance, you should have stated this in the beginning of the conversation. I will never purchase another Benz from this dealership nor refer anyone here. Thank goodness I didn't buy that maintenance package when I purchased my car. If your stance was going to be "we are not going to cover this" then say it and not try to make the customer the culprit, I would respect you more. I would give zero if I could. I do apologize for loses my temper and letting you push me that far. The best thing about my experience with my car purchase (this was my second at this dealership) was James McDonald. He was very nice and customer service oriented. I know, he's a salesman, however, It was a pleasure doing business with him. Goodbye!! More

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My experience had a few ups and downs. But, when it was all said and done - I’m 100% satisfied. But, when it was all said and done - I’m 100% satisfied. More

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Customer focused dealership that strives to exceed the expectations of the customer. Purchasing a car from MB Silver Spring was a seamless process and they have definitely earned future business from me. expectations of the customer. Purchasing a car from MB Silver Spring was a seamless process and they have definitely earned future business from me. More

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Edward Moore was superb from our first conversation to the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely plan to send him referrals. He’s now stuck with me Thanks Mr. Moore, you are simply the best. I appreciate you so much!! More

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Straight to the point, direct communication and quick to come to a deal. Exactly what was needed. come to a deal. Exactly what was needed. More

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My experience was amazing! Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy w Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy with my experience. Jim Elefantis the GM has an incredible staff at Mercedes Benz of Silver Spring, I highly recommend. More

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I purchased a pre-owned 2020 Toyota Siena XLE Premium from Mercedes of Silver Springs. My salesperson Ashley Ellis and the entire team did an excellent job and provided excellent service. I was able to p from Mercedes of Silver Springs. My salesperson Ashley Ellis and the entire team did an excellent job and provided excellent service. I was able to purchase the vehicle and a warranty for an excellent price. Ashley was kind and courteous and answered all of my questions. The finance manager, Dorit Figueroa was great to work with and she gave me a great deal on a warranty without being pushy or trying to sell me anything I didn't need or didn't want. I was very comfortable working with her. The General Manager, Jim Elefantis stopped by and made sure that I was receiving excellent service. I'd like to commend Jim and his entire team for a job well done. I would definitely recommend friends and family to purchase a vehicle from Mercedes of Silver Spring. More

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I came into the dealership to purchase a pre-owned certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely hel certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely helpful throughout the whole process. The rest of the staff ensured that my whole sales experience was perfect without any issues. I’ll be coming back for my next car for sure! More

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Ed is amazing. We live in the Philadelphia area and drive by at least a dozen Mercedes’ dealers to come to buy our cars from Ed! He knows the cars better than anyon We live in the Philadelphia area and drive by at least a dozen Mercedes’ dealers to come to buy our cars from Ed! He knows the cars better than anyone. We always refer our friends and family to him. It’s an excellent dealership! More

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