Carlos Arias | Page 2

Straight to the point, direct communication and quick to come to a deal. Exactly what was needed. come to a deal. Exactly what was needed. More

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My experience was amazing! Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy w Ashley Ellis and I connected same day that I inquired inventory. Came in test drove and appraised my trade, left out with my dream car. I am happy with my experience. Jim Elefantis the GM has an incredible staff at Mercedes Benz of Silver Spring, I highly recommend. More

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I purchased a pre-owned 2020 Toyota Siena XLE Premium from Mercedes of Silver Springs. My salesperson Ashley Ellis and the entire team did an excellent job and provided excellent service. I was able to p from Mercedes of Silver Springs. My salesperson Ashley Ellis and the entire team did an excellent job and provided excellent service. I was able to purchase the vehicle and a warranty for an excellent price. Ashley was kind and courteous and answered all of my questions. The finance manager, Dorit Figueroa was great to work with and she gave me a great deal on a warranty without being pushy or trying to sell me anything I didn't need or didn't want. I was very comfortable working with her. The General Manager, Jim Elefantis stopped by and made sure that I was receiving excellent service. I'd like to commend Jim and his entire team for a job well done. I would definitely recommend friends and family to purchase a vehicle from Mercedes of Silver Spring. More

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I came into the dealership to purchase a pre-owned certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely hel certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely helpful throughout the whole process. The rest of the staff ensured that my whole sales experience was perfect without any issues. I’ll be coming back for my next car for sure! More

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Ed is amazing. We live in the Philadelphia area and drive by at least a dozen Mercedes’ dealers to come to buy our cars from Ed! He knows the cars better than anyon We live in the Philadelphia area and drive by at least a dozen Mercedes’ dealers to come to buy our cars from Ed! He knows the cars better than anyone. We always refer our friends and family to him. It’s an excellent dealership! More

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My first Mercedes purchase. . and it won't be my last! Thank you so much Edward Moore and the entire team who assisted me. You were very professional, knowledgable, very helpful . and it won't be my last! Thank you so much Edward Moore and the entire team who assisted me. You were very professional, knowledgable, very helpful and made this process a breeze. I couldn't be more pleased with my new Mercedes and will send my friends and family to see you. Thank you for the stellar customer service! More

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Even though Mr. Moore was substituting for my salesman he did a great job in assisting me. Thank you Dr. Maritza Perez-Falero did a great job in assisting me. Thank you Dr. Maritza Perez-Falero More

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My experience at Silver Spring Mercedes Benz was outstanding. My sales consultant, Celestine Lovence provided exceptional service. He was very pleasant, informative, and knowledgeable. The manage outstanding. My sales consultant, Celestine Lovence provided exceptional service. He was very pleasant, informative, and knowledgeable. The manager and finance team also provided excellent service. I will definitely buy my next car at Silver Spring Mercedes Benz. More

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Definitely will make sure absolute satisfacton! I Definitely will make sure absolute satisfacton! I worked with both Carlos and Brad from Finance and was very satisfied with my purchase. Brad went Definitely will make sure absolute satisfacton! I worked with both Carlos and Brad from Finance and was very satisfied with my purchase. Brad went and beyond and wanted to make sure we were happy with the purchase and completely satisfied with our deal. He went a step more to make sure we had our loan taken care of. I appreciate your time and effort, Brad. Carlos worked with us weeks after the purchase. Any small issue remained were completely taken care off. He made sure we were completely satisfied and happy with our purchase. Incredible communication and very positive towards his clientals. Thank you, Carlos. We will be coming back soon for our next vehicle. More

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Quite possibly the most unprofessional dealership I have encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thr encountered, especially amongst luxury brands. A true detriment to the Mercedes brand. Did deal through MBUSA.com website, including pre-approval thru Mercedes Benz Financial at full listed price. Dealer then raised price $4000 and sold to another party while travel arrangements were being arranged to pick up vehicle. True bait and switch. Jim Elefantis GM response was "first come first serve" until last minute. Caused unnecessary credit change as well as cost for wire transfer etc. Stay Away! More

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