Carlos Arias | Page 2

Vanesa was my sales representative when I purchased my GLS and the entire experience from start to finish was perfect, if you want to buy a vehicle I strongly suggest you ask for Vanesa, she is the best! GLS and the entire experience from start to finish was perfect, if you want to buy a vehicle I strongly suggest you ask for Vanesa, she is the best! More

Report | Print

Edward is the ultimate professional who provided excellent customer service to me. I will recommend him ana the dealership to my network. excellent customer service to me. I will recommend him ana the dealership to my network. More

Report | Print

I had the most wonderful, top of the line experience at the Mercedes-Benz of Silver Spring dealership recently on two ocassions. The team was so professional and Mr. Carlos the used car manager was extrea the Mercedes-Benz of Silver Spring dealership recently on two ocassions. The team was so professional and Mr. Carlos the used car manager was extreamley helpful and and courteous you felt he understood your needs and he geneuinly worked on giving you the type of service that without a doubt would keep you coming back and to recommend friend, family to visit and choose this dealership because of the fine service he provides. Brad, the finance master and Mr. Lovence were both awesome! These two make an amazing team they ensure that you are pleased and satisfied with the choice of vehicle they recommend and they have great interpersonal skills. Thank you both for being the best and Mr. carlos too. More

Report | Print

I purchased a vehicle on 9/5/24 from this dealership, and within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met w within 24 hours I notified my salesperson (Julian) that the rotors were bad. He had me come into the dealership on 9/10/24 to get it checked. I met with Tom Rodkey (Service Manager) and he test drove my vehicle and concluded that the rotors were bad. At that time, Tom introduced me to the Used Car Manager (Carlos Arias). That is when my expectation of Mercedes Benz customer serviced went downhill fast. Carlos proceeded to tell me that the car passed the inspection (which is bias because it is conducted by Mercedes, probably his department) and he refused to fix the rotors. Please note: This is my fourth (4th) Benz, and my worst encounter with one of their employees. One of the reasons that I choose to do business with Mercedes is because their level of customer service is EXCELLENT. No customer that just purchased a vehicle should encounter the RUDENESS that Carlos displayed toward me, He told me to return the car because he was not going to fix it. Everything about his tone and demeanor was DISRESPECTFUL, and I was very disappointed. As a result, I spoke to Dorit Figueroa and she went over her head to the General Manager (Jim Elefantis). Jim explained the issue with fixing the car while understanding my position. It is not what you say but how you say it. Jim provided the level of customer service that I have grown to love about Mercedes. He had my rotors repaired and I was a happy customer. I am so glad Jim turned that disappointing experience around. Thank you Julian, Brad, Tom, Dorit and Jim for making this repeat customer happy. You all renewed my belief in Mercedes Benz and the excellent level of service they provide to their customers. As a side note, I had an employee and customer inform me discreetly that they had to deal with Carlos' bad attitude and they were not surprise by my encounter with him. They told me to stand my ground. More

Report | Print

He was great! Very friendly and welcoming. Was able to get a sweet deal. Would 100% recommend. Very friendly and welcoming. Was able to get a sweet deal. Would 100% recommend. More

Report | Print

Edward, Brad and Carlos made my experience amazing. Edward is one of the most honest and kind people I have run into in the car business. I would highly recommend working with this dealership. They al Edward is one of the most honest and kind people I have run into in the car business. I would highly recommend working with this dealership. They all go above and beyond to take care of the customer. More

Report | Print

Mr Moore is very helpful and professional going beyond the call for his customer service the call for his customer service More

Report | Print

Best car buying experience. No pushing throughout the process. Very transparent conversation. Highly recommend Edward Moore and the rest of the team at Silver Spring Mercedes No pushing throughout the process. Very transparent conversation. Highly recommend Edward Moore and the rest of the team at Silver Spring Mercedes for Mercedes purchase. More

Report | Print

Thank Edward for your time, patience and expertise. We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you t We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you the best. Wendy & Cameron Harvey More

Report | Print

Excellent customer service, I’m a return customer this is my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy my third car, thanks to Julius, Mgr Carlos and Dorit in finance were great. Fast and easy More

Report | Print