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Carlos Brown
Carlos Brown at Shottenkirk Superstore

Carlos Brown

Sales Manager

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

4.8
77 Reviews
4.8

77 Reviews

Write a Review

77 Reviews of Carlos Brown

April 04, 2026

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Employee Rating

Very personable staff, easy to work with & explain the KIA's features & financing very throughly. More

by Al
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Montel Timmons

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Apr 04, 2026

Shottenkirk Superstore responded

We’re glad our team was able to clearly walk you through the Kia Sportage Hybrid’s features and financing options. It’s great to know you found the process personable and straightforward. Enjoy your new Sportage, and don’t hesitate to reach out if you have any questions. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

March 11, 2026

Dealership Rating
Employee Rating

A very friendly informed group of people who do the best to provide the best. More

by spiker_randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Lucas Newlan, Montel Timmons, Tanya Wilson, Ephraim Twilie , have not dealt with the other qualified salesperson

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Mar 11, 2026

Shottenkirk Superstore responded

We’re happy to hear our team provided friendly and knowledgeable care for your Ford Explorer. Thank you for the five star rating. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 25, 2026

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Employee Rating

The dealership was clean and they were very fast with my recall. They made sure I made it to my appointment in time and they were nice to my dog More

by Hrich2101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Schaffer, Matt Luers, Mike Allen, Derek Menke , Vinny Webster

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Feb 25, 2026

Shottenkirk Superstore responded

Thank you for highlighting how efficient our team was with your Kia K5 recall and for noting our clean facility. Derek enjoyed meeting your dog and ensuring you arrived on time. We appreciate your feedback and look forward to assisting you again. 7 Brands Under One Roof! Michael Allen Service Manager Shottenkirk Superstore

February 10, 2026

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Employee Rating

Friendly, quick and thorough service. I have been going here for years and they do good work. More

by karolisgaule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Dave Savage, Tanya Wilson, Derek Menke , Joel Heater, Matt Weir

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Feb 10, 2026

Shottenkirk Superstore responded

We appreciate your loyalty over the years and your kind words about our friendly, quick, and thorough service. Our technicians take pride in providing reliable care for your Kia Sorento. We look forward to having you back for your next maintenance.

February 07, 2026

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Employee Rating

The sales person was very helpful, polite and helped me with any question I asked him. I would recommend him any time in the future More

by Brigittesagerer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Luers

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Feb 07, 2026

Shottenkirk Superstore responded

We appreciate your recommendation of our salesperson. We’re glad they were helpful and polite and answered all your questions about the Dodge Journey. We look forward to working with you again.

January 10, 2026

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Employee Rating

The staff wa so helpful from the begining to the end thanks to Matt L...thank you More

by bolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Matt Luers

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Jan 10, 2026

Shottenkirk Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

December 07, 2025

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Employee Rating

I’ve been to many MANY dealerships in my day. Matt and Joe (and probably Troy too) are absolutely terrific. Matt and Joe specifically are the best. There are 2 women in the service department too More

by jacebraun24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Matt Luers, Tanya Wilson, Ephraim Twilie , There is one more female in service that is also terrific

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Dec 07, 2025

Shottenkirk Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Superstore. We look forward to having you as one of our valued customers for many more years to come! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

October 20, 2025

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Employee Rating

Good quick buying experience. I would recommend this dealership to others when buying a new vehicle. More

by herbst2mn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Foster, Matt Luers, Ephraim Twilie

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Oct 20, 2025

Shottenkirk Superstore responded

Thanks for your feedback on your recent visit to Shottenkirk Superstore. It's great to hear that we were able to assist you and that you had such a positive experience. 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

October 13, 2025

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Employee Rating

We really love Shottenkirk an will tell all our friends an family to come there for their vehicles they need or want More

by cindyjohn2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Ephraim Twilie

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Oct 13, 2025

Shottenkirk Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

September 22, 2025

Dealership Rating
Employee Rating

Business is very clean and neat. The people are awesome and the service is great. More

by Kennykildow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Newlan

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Sep 22, 2025

Shottenkirk Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Shottenkirk Superstore! 7 Brands Under One Roof! Troy Moretz General Manager Shottenkirk Superstore

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