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Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.9
32 Reviews
4.9

32 Reviews

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32 Reviews of Carlos Martinez

May 12, 2026

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Employee Rating

Carlos was extremely helpful in helping me get a tire replaced. He went above and beyond, and I am very appreciative. More

by madisonkommor
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Recommend Dealer
Yes
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May 12, 2026

McGrath City Honda responded

We’re glad Carlos was able to help with your Honda Accord Hybrid tire replacement and that his service exceeded your expectations. Thank you for your kind feedback. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 11, 2026

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No comments when I get there at MC. Grath Honda I'll tell you ,I have a problem with sales man More

by santosclemente1229
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Lozano

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May 12, 2026

McGrath City Honda responded

Thank you, Santos! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McGrath City Honda. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 09, 2026

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Helped me with my vehicle after it was broken into and accommodated for my weird schedule that was disruptive. More

by ericknssa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Uros Matejic

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May 10, 2026

McGrath City Honda responded

It’s great to hear that Jeremy and the team could support you after your Honda CR-V was broken into. We understand how important flexibility can be and are glad we could adjust to your schedule. Please let us know if there is anything else we can help you with in the future. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 07, 2026

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Good dealership, great people. Always take my vehicle here for service and also buy parts for my older honda More

by oscarj_anaya
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Devin Miller, Nick Fornero

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May 07, 2026

McGrath City Honda responded

We’re grateful you trust us for your HR-V service and parts for your older Honda. It’s great to know our team continues to meet your needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 03, 2026

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Good customer care and good communication keep it up ! Knows what he is doing and is nice . More

by ARIANALOPEZ34592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Mathew Runas

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May 03, 2026

McGrath City Honda responded

Thank you for highlighting the care and communication you experienced during your Honda CR-V service. We will pass along your kind words to Mathew and look forward to serving you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 02, 2026

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Carlos was very helpful and listened to my needs. My vehicle was also done in a timely manner More

by afentry12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Uros Matejic

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May 02, 2026

McGrath City Honda responded

Delighted to know your Honda HR-V was serviced promptly and our team listened to your needs. We appreciate you sharing your experience. We look forward to your next visit. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 01, 2026

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Good attention, responsibility, constant communication, good customer service, they care about me as a customer More

by lobsam.paladines
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Recommend Dealer
Yes
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May 01, 2026

McGrath City Honda responded

We’re delighted to hear you felt taken care of during your service visit. Carlos and our team appreciate your feedback about our communication and responsible approach. It was a pleasure caring for your Honda and we look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 30, 2026

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They don’t do what’s mentioned in the coupon Their coupons are a scam to bring people in More

by syed2501ibrahim
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Workmanship
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Recommend Dealer
No
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May 04, 2026

McGrath City Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

April 27, 2026

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The employee was very attentive with me and spoke to me very professionally. I really enjoy the complementary coffee More

by jeejdm
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Workmanship
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Recommend Dealer
Yes
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Apr 27, 2026

McGrath City Honda responded

It’s wonderful to hear our team was attentive and that you enjoyed the complimentary coffee. Carlos is glad to have provided professional assistance during your Honda Civic service. We look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 26, 2026

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The service advisor demonstrated exceptional professionalism and attentiveness in managing my vehicle's service. They consistently provided proactive updates on the status of my car and thorough More

by Kalvin Aguilar
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 26, 2026

McGrath City Honda responded

We’re glad you noticed the professionalism and attentiveness Carlos provided during your service. It’s rewarding to know that the proactive updates helped keep you informed. Thank you for recommending us for your Honda Accord service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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