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Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Carlos Martinez

June 05, 2026

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McGrath Honda employs are always helpful courteous, and pleasant to work with. They’re not pushy and they get me as far as I know In-N-Out as quickly as they can, and the job is always done right More

by MARIANCAN1954
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Devin Miller

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June 02, 2026

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Welcoming , clean and helpful. Very detailed telling me what was wrong with my vehicle and no pressure about what to get. My questions were answered and I received honesty when I a More

by angelacebollero
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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Jun 02, 2026

McGrath City Honda responded

Thank you for sharing your positive feedback on the service for your Honda Accord. We’re pleased you found our service area welcoming and clean. Carlos and our team are happy you received detailed, honest advice without any pressure. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 31, 2026

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Helpful and fast service to morning crew The morning crew was fast and efficient. Walked me thru the details of the service. Loved the video on my text and showing me just what's going on under my car. Aweso More

by paty1
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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Jun 01, 2026

McGrath City Honda responded

It’s great to know our morning service team provided quick and detailed care for your Honda Odyssey. We’re glad the video update and thorough walk-through made everything clear. Thanks for sharing your feedback, and we look forward to helping you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 30, 2026

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Muy buen servicio amables y proporcionan todos los detalles del servicio paso a paso lo que se inspeccionó y lo que ocupa 👍🏻👍🏻 More

by vega_hc
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Yes
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May 30, 2026

McGrath City Honda responded

Thank you for recognizing our team’s thorough and friendly approach during your Honda Pilot service. Carlos is pleased that every inspection step and recommendation was clearly explained. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 30, 2026

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Great service, all questions answered, wait time was accurate. Typical strong customer service. Polite. Every thing was great More

by carljohnwisniewski
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Uros Matejic, Mathew Runas, Karen Kozlowski

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May 30, 2026

McGrath City Honda responded

Thank you for trusting us with your Honda Civic service. We're glad our team addressed all your questions and kept the wait time accurate. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 12, 2026

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Carlos was extremely helpful in helping me get a tire replaced. He went above and beyond, and I am very appreciative. More

by madisonkommor
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Yes
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May 12, 2026

McGrath City Honda responded

We’re glad Carlos was able to help with your Honda Accord Hybrid tire replacement and that his service exceeded your expectations. Thank you for your kind feedback. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 11, 2026

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No comments when I get there at MC. Grath Honda I'll tell you ,I have a problem with sales man More

by santosclemente1229
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Lozano

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May 12, 2026

McGrath City Honda responded

Thank you, Santos! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McGrath City Honda. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 09, 2026

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Helped me with my vehicle after it was broken into and accommodated for my weird schedule that was disruptive. More

by ericknssa
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Uros Matejic

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May 10, 2026

McGrath City Honda responded

It’s great to hear that Jeremy and the team could support you after your Honda CR-V was broken into. We understand how important flexibility can be and are glad we could adjust to your schedule. Please let us know if there is anything else we can help you with in the future. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 07, 2026

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Good dealership, great people. Always take my vehicle here for service and also buy parts for my older honda More

by oscarj_anaya
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Devin Miller, Nick Fornero

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May 07, 2026

McGrath City Honda responded

We’re grateful you trust us for your HR-V service and parts for your older Honda. It’s great to know our team continues to meet your needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

May 03, 2026

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Good customer care and good communication keep it up ! Knows what he is doing and is nice . More

by ARIANALOPEZ34592
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Recommend Dealer
Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Mathew Runas

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May 03, 2026

McGrath City Honda responded

Thank you for highlighting the care and communication you experienced during your Honda CR-V service. We will pass along your kind words to Mathew and look forward to serving you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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