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Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Carlos Martinez

August 10, 2026

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Employee Rating

Good services Good services and recomended the person who helped me named Carlos he is very kind and is also very patient More

by peml2000
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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Aug 10, 2026

McGrath City Honda responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

August 04, 2026

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Spectacular performance by the team and Honda for taking care of my vehicles problems thank you More

by salgadoalex878
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexis Quimso, Devin Miller, Alfonso Rodriguez, Uros Matejic, Jonathan Blanco, Nick Fornero, Luis Antonio, Karen Kozlowski, Karla Montoya

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Aug 05, 2026

McGrath City Honda responded

Our team is pleased we could resolve the issues on your Honda Civic. Your praise means a great deal to our service department. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

August 04, 2026

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It had been twice that after servicing my car did not get washed due to broken washing system. More

by narayankd
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Service Time
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Recommend Dealer
No
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Aug 07, 2026

McGrath City Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 02, 2026

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Walked in without an appointment. I was given an agreeable time estimate for the oil change and decided to wait. I appreciate the video explanation and walkthrough of what they saw an More

by r.daniela.v
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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Aug 03, 2026

McGrath City Honda responded

It’s great to know the oil change matched your timeline and that Carlos’s video walkthrough clarified our recommendations. We’re happy the clean waiting area and friendly team helped you feel comfortable while you waited. Thank you for choosing us for your Honda HR-V service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 31, 2026

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Carlos tried to gaslight me. The Honda service was horrifying. I paid $4000 in service a few weeks ago, and now I find out my engine is no good. And I have to buy a brand new car More

by Wcobb3033
Recommend Dealer
No

Other Employees Tagged: Carlos Martinez

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Aug 05, 2026

McGrath City Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

July 28, 2026

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Scheduling maintenance appointments online is very easy. The review of Honda car systems is very thorough. More

by clb10190
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Recommend Dealer
Yes
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Jul 28, 2026

McGrath City Honda responded

It’s great to hear that our online appointment system was simple to use and that our team provided a detailed review of your Honda’s systems. Thank you for sharing your experience. We look forward to supporting your future maintenance needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 28, 2026

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The service was great and completed quickly, and Carlos was helpful. Overall satisfied with the experience. More

by emmaproctor
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Recommend Dealer
Yes
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Jul 28, 2026

McGrath City Honda responded

We’re delighted the service on your Honda CR-V Hybrid was completed swiftly and that Carlos was helpful. Thanks for letting us know you had a positive experience. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 28, 2026

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Very fast, efficient and the workers were very kind about explaining the things that were done to our vehicle More

by Alejandro Nieto, Maribel Luevano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Ellingson

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Jul 28, 2026

McGrath City Honda responded

Thank you for noting how our team worked quickly and explained the service on your Honda Pilot. We’re glad the process was clear and efficient. We look forward to helping you again soon. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 18, 2026

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The employees of McGrath Honda are very courteous and professional, and they do professional work on my vehicle More

by MARIANCAN1954
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Print
Jul 18, 2026

McGrath City Honda responded

We’re delighted to hear our team treated you courteously and professionally while servicing your Honda CR-V. Your recognition of our professionalism means a lot. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 18, 2026

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Employee Rating

Friendly service writers. and cashier. Very thorough explanations of repairs and maintenance updates. My car was returned in tidy condition. Glad to have my service completed More

by wpk61549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Sanchez, Nick Fornero, Karen Kozlowski

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Jul 20, 2026

McGrath City Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McGrath City Honda. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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