Carlos Martinez
Carlos Martinez at McGrath City Honda

Carlos Martinez

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Carlos Martinez

August 04, 2026

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Spectacular performance by the team and Honda for taking care of my vehicles problems thank you More

by salgadoalex878
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Recommend Dealer
Yes

August 04, 2026

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It had been twice that after servicing my car did not get washed due to broken washing system. More

by narayankd
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Recommend Dealer
No

August 02, 2026

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Walked in without an appointment. I was given an agreeable time estimate for the oil change and decided to wait. I appreciate the video explanation and walkthrough of what they saw an More

by r.daniela.v
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Aug 03, 2026

McGrath City Honda responded

It’s great to know the oil change matched your timeline and that Carlos’s video walkthrough clarified our recommendations. We’re happy the clean waiting area and friendly team helped you feel comfortable while you waited. Thank you for choosing us for your Honda HR-V service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 31, 2026

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Carlos tried to gaslight me. The Honda service was horrifying. I paid $4000 in service a few weeks ago, and now I find out my engine is no good. And I have to buy a brand new car More

by Wcobb3033
Recommend Dealer
No

Other Employees Tagged: Carlos Martinez

July 28, 2026

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Scheduling maintenance appointments online is very easy. The review of Honda car systems is very thorough. More

by clb10190
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Recommend Dealer
Yes
Jul 28, 2026

McGrath City Honda responded

It’s great to hear that our online appointment system was simple to use and that our team provided a detailed review of your Honda’s systems. Thank you for sharing your experience. We look forward to supporting your future maintenance needs. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 28, 2026

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The service was great and completed quickly, and Carlos was helpful. Overall satisfied with the experience. More

by emmaproctor
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Recommend Dealer
Yes
Jul 28, 2026

McGrath City Honda responded

We’re delighted the service on your Honda CR-V Hybrid was completed swiftly and that Carlos was helpful. Thanks for letting us know you had a positive experience. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 28, 2026

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Very fast, efficient and the workers were very kind about explaining the things that were done to our vehicle More

by Alejandro Nieto, Maribel Luevano
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Recommend Dealer
Yes

Other Employees Tagged: Charles Ellingson

Jul 28, 2026

McGrath City Honda responded

Thank you for noting how our team worked quickly and explained the service on your Honda Pilot. We’re glad the process was clear and efficient. We look forward to helping you again soon. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 18, 2026

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The employees of McGrath Honda are very courteous and professional, and they do professional work on my vehicle More

by MARIANCAN1954
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

Jul 18, 2026

McGrath City Honda responded

We’re delighted to hear our team treated you courteously and professionally while servicing your Honda CR-V. Your recognition of our professionalism means a lot. We look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 18, 2026

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Friendly service writers. and cashier. Very thorough explanations of repairs and maintenance updates. My car was returned in tidy condition. Glad to have my service completed More

by wpk61549
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Service Communication
Recommend Dealer
Yes
Jul 20, 2026

McGrath City Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McGrath City Honda. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

July 18, 2026

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I have had nothing but great experiencess here. Incredible service Incredible environment highly recommend this dealership More

by ANGELF1988
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Workmanship
Service Time
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Recommend Dealer
Yes
Jul 18, 2026

McGrath City Honda responded

What a pleasure to hear that our service team and our environment provided a great experience while servicing your Honda HR-V. Thank you for recommending us and we look forward to your next visit. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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