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Carlos Martinez

Overview Reviews (32) Inventory (300)

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Carlos Martinez

Carlos Martinez | Page 2

Certified Service Advisor

McGrath City Honda

6720 West Grand Avenue
Chicago, IL 60707

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4.9

32 Reviews

Overview Reviews (32) Inventory (300)

4.9

32 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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32 Reviews of Carlos Martinez

April 25, 2026

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Employee Rating

This establishment is always quick and easy, fast to book an appointment, and customer service is always perfect. an appointment, and customer service is always perfect. More

by Eduardo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2026 -

McGrath City Honda responded

Thank you for trusting us with your Honda Civic. We’re pleased the appointment scheduling was quick and our team provided prompt, attentive service. Carlos will be happy to know you found our customer care perfect. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 24, 2026

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Wonderful service everyone who helped us were very attentive friendly and a kid friendly environment!! attentive friendly and a kid friendly environment!! More

by carinacruz19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2026 -

McGrath City Honda responded

It’s fantastic our team offered attentive and friendly service during your Honda Civic appointment and created a welcoming and kid friendly space. Thank you for sharing your experience. We look forward to seeing you and your family again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 23, 2026

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It was nice people I would recomendes the dealer I’m so happy to have them to take care of my car happy to have them to take care of my car More

by TERESAFERNANDEZ56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Sanchez, Alexis Quimso, Devin Miller, Alfonso Rodriguez, Uros Matejic, Mathew Runas, Luis Antonio, Karen Kozlowski, Karla Montoya

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Apr 23, 2026 -

McGrath City Honda responded

Thank you for recommending our team and trusting us with your Honda Odyssey. We’re glad you felt well looked after and look forward to helping with your next service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 23, 2026

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Carlos is one of the reasons why we take our car in to McGrath. He has always been very cordial and attentive. He was an amazing choice as one of your replacements for Bill, who we always dealt with. McGrath. He has always been very cordial and attentive. He was an amazing choice as one of your replacements for Bill, who we always dealt with. Nothing but good things to say about Carlos and your service department. We will continue to bring our car into your dealership. More

by ELIDABMENDEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 23, 2026 -

McGrath City Honda responded

Thank you for sharing your experience with our service department. We’re delighted that Carlos has been both cordial and attentive while caring for your Honda CR-V. We look forward to continuing to meet your service needs in the future. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

April 02, 2026

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Everyone was great as usual very happy with my service experience amazing job ! Love Honda experience amazing job ! Love Honda More

by danamgrande

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Devin Miller, Alfonso Rodriguez, Uros Matejic, Jonathan Blanco, Mathew Runas, Nick Fornero, Luis Antonio, Karen Kozlowski, Karla Montoya

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Apr 02, 2026 -

McGrath City Honda responded

It’s wonderful to know our team provided another excellent service experience on your Honda. We appreciate your loyalty and look forward to welcoming you back. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 26, 2026

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Carlos was very nice and took care of my check in quickly. I received an email confirmation within 5 minutes of dropping off my car. He called me as soon as my car was ready for pickup, which was ver quickly. I received an email confirmation within 5 minutes of dropping off my car. He called me as soon as my car was ready for pickup, which was very appreciated. More

by francesca.vassallo615

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Martinez

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Mar 27, 2026 -

McGrath City Honda responded

We’re happy Carlos handled your check-in so efficiently and got that confirmation to you right away. It’s great to hear he called as soon as your Honda was ready. Thank you for the five-star review and we look forward to helping you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 23, 2026

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Employee Rating

Excellent Responsible Communicative Cordial Efficient Everything was perfect, I have no complaints at this time regarding the service Everything was perfect, I have no complaints at this time regarding the service More

by lobsam.paladines

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Martinez

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Mar 23, 2026 -

McGrath City Honda responded

It’s wonderful to hear our team was responsible, communicative, cordial, and efficient while servicing your Honda HR-V. Carlos will be delighted to know everything met your expectations. Thank you for sharing your feedback. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 19, 2026

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Employee Rating

Lo mejor ? ? Muy buen servicio, muy contenta Muy bien trabajo , estoy muy contenta con el servicio y con el muchacho que me ayudó ? Muy buen servicio, muy contenta Muy bien trabajo , estoy muy contenta con el servicio y con el muchacho que me ayudó More

by jackelinrromero

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Carlos Martinez

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Mar 19, 2026 -

McGrath City Honda responded

It’s wonderful to hear you were pleased with the service on your Honda HR-V and the support you received. Thank you for sharing your feedback and for the top rating. We look forward to helping you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 10, 2026

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Employee Rating

Bueno para mi este dealer es de lo mejor se los recomiendo al 100% como en la marca como en el servicio que dan las personas que trabajan ai muy profesionales y amables vuelvo ah repetir las 2 pers recomiendo al 100% como en la marca como en el servicio que dan las personas que trabajan ai muy profesionales y amables vuelvo ah repetir las 2 personas que ami me ayudaron son muy buenas en su trabajo carlos mártines y jose perez More

by vega.daniel78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Perez

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Mar 10, 2026 -

McGrath City Honda responded

We’re delighted you had such a positive experience with your Honda CR-V service. It’s wonderful to hear that Jose and Carlos provided professional and friendly assistance. Thank you for recommending us so highly. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

March 06, 2026

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Employee Rating

Eficas rapidos. Hamables. Bien servicio no more aperas mucho total mente buenos en lo hacen todos Hamables. Bien servicio no more aperas mucho total mente buenos en lo hacen todos More

by FLORES.MAX64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 06, 2026 -

McGrath City Honda responded

We appreciate your five-star rating and are glad the team provided fast, friendly service for your Honda HR-V. Carlos is happy you experienced minimal wait times and found the work effective. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

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