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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
April 12, 2019
Service Carlos is a great CS rep. and is extremely helpful. One thing I did notice, was the service light/ counter was not reset after my oil change. Carlos is a great CS rep. and is extremely helpful. One thing I did notice, was the service light/ counter was not reset after my oil change. More
by CGANSER33
Verified Customer
April 11, 2019
Service My experience at BMW Sarasota went way beyond my expectations. From the time I made the appointment over the phone to the time I picked my vehicle u My experience at BMW Sarasota went way beyond my expectations. From the time I made the appointment over the phone to the time I picked my vehicle up the BMW team was professional and courteous. Always kept my interest at the forefront. More
by RHA53
April 11, 2019
Carlos is the MAN Carlos makes every service visit easy - and even with all the people he has to deal with, he knows my name. I am thankful that Carlos makes my wife Carlos makes every service visit easy - and even with all the people he has to deal with, he knows my name. I am thankful that Carlos makes my wife and I feel welcome, no matter HOW busy he might be. I cannot say enough GOOD things about the BMW Service Center but the most important one is probably this - "We won't take our BMW anywhere else!" More
by JUSTICE7147
April 09, 2019
Service Excellent response from Carlos, getting an appointment right away, passing my record to Judy Owens since he wasn't scheduled ro be on duty the Saturda Excellent response from Carlos, getting an appointment right away, passing my record to Judy Owens since he wasn't scheduled ro be on duty the Saturday I was there. Judy also did an excellent job getting the routine service done on a very busy day in the service bays. She went the extra mile to make the experience as good as it could be. More
by JOHNR320
Other Employees Tagged: Judy Owens
April 08, 2019
Review of service received Carlos Munoz was very professional, excellent customer service. Explained everything to me that I needed to know. He was my service representative i Carlos Munoz was very professional, excellent customer service. Explained everything to me that I needed to know. He was my service representative in the past, and hopefully in the future. More
by LINDA.MASSIMO
April 07, 2019
Easy! Couldn't have been an easier trip to service. Everyone was kind and welcoming, but focused on getting your vehicle back ASAP. Carlos was fantastic. Couldn't have been an easier trip to service. Everyone was kind and welcoming, but focused on getting your vehicle back ASAP. Carlos was fantastic. More
by COHENMPL
April 05, 2019
Excellent Service Contacted Carlos Munoz regarding a flat tire. Carlos immediately took care of me. I was able,thanks to him, to come in without out an appointment and Contacted Carlos Munoz regarding a flat tire. Carlos immediately took care of me. I was able,thanks to him, to come in without out an appointment and have my tire replaced in a relatively short time and have other services done that my car needed. I have purchased 9 caes from BMW of Sarasota and have had very good service managers, but Carlos is the best. I can even text him at home with a car problem and he always gets back to me almost immediately. He is couteous and always professional and keeps me informed about what is going on with my car. Please give him a raise. You are lucky to have him! My wife and I have bought 9 BMWs and are about to purchase our 10th, all via Jack Hojnacki. He is always profession, courteous and so knowlegeable about the vehicles we purchase. I will only deal with Jack when I purchase a car! More
by rrussell64
Other Employees Tagged: Derek Thomas , Jesus Castillo, Jack Hojnacki
April 05, 2019
Carlos is very good and kind Accommodates the client We ONLY have Carlos take care of us...He is the best even the Uber Man that he called for me said so.. He takes care of the service and cost in a ver We ONLY have Carlos take care of us...He is the best even the Uber Man that he called for me said so.. He takes care of the service and cost in a very effective and kind way.. More
by GEL-PUG
April 04, 2019
Knowledgeable Service Consultant This was my first time meeting Carlos Munoz, and I was pleasantly surprised. He has been with BMW Sarasota for 7 years and has a true mindset of taki This was my first time meeting Carlos Munoz, and I was pleasantly surprised. He has been with BMW Sarasota for 7 years and has a true mindset of taking care of the customer, confirming my warranty coverage and ensuring my service was covered properly. I will feel confident calling him in the future with any questions or issues related to the performance of my car. More
by MHKRUSE
April 04, 2019
I was in for an airbag recall Your waiting room is exceptional It made the time fly by......very clean ..and .friendly staff ...a far drive from Lake Suzy..great snacks..but had Your waiting room is exceptional It made the time fly by......very clean ..and .friendly staff ...a far drive from Lake Suzy..great snacks..but had to be done More
by easton20011
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