Carlos Munoz | Page 241

None Better than Carlos Munoz In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compar In six yrs, I have had 4 service advisors at this dealership. There is absolutely no question that that the first three were all bench warmers compared to Munoz. He is the perfect person for this job: intelligent, personable, reliable, trustworthy, professional, etc. In short, I think if BMW could clone him, no other car company service centers could ever come close. Carlos does and says what he tells you he is going to do and that includes communication. Kudos to Kyle Taber are also due. He deftly defused a hot situation with a different service advisor and he gave me the great fortune of assigning my car to Carlos. I would also like to mention Duane (from NJ) whose last name I can't recall, but he made a very positive impression with his positive attitude and concern for the customer. Another individual deserving of high praise is Susan (last name unknown) who acted as ombudsman. Very professional and a delight to work with. More

Report | Print

warrenty repair Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs Carlos Munoz was excellent in every way. He was knowledgeable, trust worthy and keep me informed as the the progress and options for my service needs. Very easy to speak to and customer friendly. JLJ More

Report | Print

Carlos Munoz-excellent customer service Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any s Mr. Munoz goes above and beyond to make certain that each customer is treated with respect and received all necessary information pertaining to any service. I have only been in a few times so far but he makes the experience seem easy with explaining any needs my car may have and time needed to service my car. More

Report | Print

Outstanding service I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided I am completing this review as an expression of our appreciation for the outstanding services which Mr. Carlos Munoz and BMW of Sarasota has provided to our Family during the past two months. Mr. Munoz was uncompromisingly timely, diligent and professional in addressing our concerns regarding the repair and maintenance required for our BMW X-1, 2014. His explanations of the mechanical problems which needed addressing were expressed in a language which was clear and concise but yet polite, patient, and understanding. He was not once disappointing in his promise to follow-through on updating us regarding the status of our vehicle. He was there for us. He listened. He has our trust. I will be sure to request Mr. Carlos Munoz and BMW of Sarasota for assistance the next time our car requires efficient, complete, and safe repair and maintenance. More

Report | Print

It was a good experience Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in ge Carlos did a good job keeping me informed about the status of my car. He is very professional and service was excellent. There was no pressure in getting all the recommended repairs done at the same time. Instead, focused on the more immediate repairs first, and do a follow up visit the next time. More

Report | Print

Carlos is an awesome service representative Carlos is so professional and caring. He makes sure that all of my questions are answered and handles any concerns that I may have. BMW is lucky to Carlos is so professional and caring. He makes sure that all of my questions are answered and handles any concerns that I may have. BMW is lucky to have an employee like Carlos. More

Report | Print

Dealership employee Carlos Munoz is great! Carlos Munoz, is a great Service Representative. We used to avoid having service at car dealerships like the plague. Carlos provided such great servic Carlos Munoz, is a great Service Representative. We used to avoid having service at car dealerships like the plague. Carlos provided such great service, that we have taken both our BMWs there recently for multiple service visits. He is professional, friendly, and makes you feel you can trust the dealership will do a good job. The Kovacs Family More

Report | Print

Very knowledgeable! We are new to the area and Carlos was very friendly. He is a professional and very knowledgeable. We pleased to know we have someone to count on when We are new to the area and Carlos was very friendly. He is a professional and very knowledgeable. We pleased to know we have someone to count on when we bring our car for service. More

Report | Print

Quick service Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but Carlos was super detailed in his explanation of any issues. He advised that this service center would not simply plug my punctured run flat tires but replace them to ensure safety. He was honest in telling me that my previous BMW service center was doing wrong by not replacing the tires each time there was a puncture. I truly appreciate that honesty from service department. The main reason why I have started to recommend others to this dealer. More

Report | Print

Three Screws Were No Match To Great Service I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sa I was driving my newly purchased BMW without a worry in the world when an alert popped up that there was "low tire pressure." I proceeded to BMW of Sarasota and was met by service personnel including Greg Jones the service manager. Their response to my safety was immediate and I was back on the road with even a greater peace of mind. Thanks again, BMW of Sarasota. You perform customer service as if it's the only important thing you are going to do each day. More

Report | Print