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Carlos Munoz
2,481 Reviews
Dealership Experience
13 yrs, 8 mos
Industry Experience
34 yrs, 7 mos
Languages Spoken
Spanish
2,481 Reviews
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2481 Reviews of Carlos Munoz
November 17, 2018
Perfecto , Service BMW resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total thanks. More
by MILKA
Verified Customer
November 16, 2018
Service The service performed was superb and my advisor Carlos Munoz did an exceptional job going over all the details. Very happy with the experience at the The service performed was superb and my advisor Carlos Munoz did an exceptional job going over all the details. Very happy with the experience at the dealership. More
by edzimbardi
November 16, 2018
Carols Rocks Carlos is very nice and professional. I was in and out quicker than expected. Comfortable waiting area allows laptop access so you can still work wh Carlos is very nice and professional. I was in and out quicker than expected. Comfortable waiting area allows laptop access so you can still work while waiting. More
by KERRE
November 16, 2018
Excellent Carlos was super helpful and nice. Answered all questions. Carlos was super helpful and nice. Answered all questions. Carlos was super helpful and nic Carlos was super helpful and nice. Answered all questions. Carlos was super helpful and nice. Answered all questions. Carlos was super helpful and nice. Answered all questions. Carlos was super helpful and nice. Answered all questions. More
by NSHAI005
November 14, 2018
Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More
by RODDIKARP
Other Employees Tagged: Derek Thomas , Jessica Caycedo, Greg Jones, Chong Lee, Sequoia Notton, Jonathan Parker
November 14, 2018
Excellent , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in l , everyone seems eager to make sure that you’re getting well taken care of. I had a 10 AM appointment to have my car serviced and was In an out in less than 15 minutes. I got a text message a few hours later that the car was ready to go. Carlos was my contact person and he was great! More
by BLOOP69753
November 14, 2018
Excellent Service !!! - Carlos Munoz I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday I had a service appointment for my annual oil change for later in the week. On Sunday night, I noticed a screw n my tire. I contacted Carlos Monday morning and explained the situation. He was able to get me an appointment the next day to have the tire looked at. He even ordered a tire just in case it needed to be replaced. I brought the car in and it turned out I had 2 screws in the same tire. The tire was replaced since I have the tire package and the oil change was done. Carlos provided excellent customer service and was simply fantastic. He made the whole process very easy and quick. Thank you Carlos!!! More
by JohnM3579
November 13, 2018
air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More
by LOLERU
Other Employees Tagged: Emilio Torres, Naycolle Wright, Derek Thomas , Humbert Cazaubon, Doug Gibson, Greg Jones
November 12, 2018
Engine issues and recalls Carlos Munoz was very prompt, respectful and professional. we have a warranty with a company that would not cover gaskets or actually anything. we wer Carlos Munoz was very prompt, respectful and professional. we have a warranty with a company that would not cover gaskets or actually anything. we were not aware of the coverage's we paid a few thousand for the warranty and it is useless Carlos tried his best. He was very professional and and efficient. He gave me a car to drive home until the repairs were complete (2 days). This dealership is very accommodating. I have always had prompt service with Carlos I would not be happy working with anyone else. Sincerely, Robert and Pat Rothman More
by Robert6403
