Carlos Robles | Page 6

INFINITI of South Bay responded

Thank you for your loyalty to the INFINITI brand for over 30 years of ownership. Seems that when you find a good thing that you stick with it. Thank you for your positive review of my team and your experience at INFINITI of South Bay. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Oscar, Thank you for the kind review stating that we always exceed expectations. This is exactly what our team strives to achieve every day they come into the dealership. This is a review to share with the team. Thank you! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Tanya, Thank you for recognizing Carlos and Ever in your review for being quick to answer and responsive. We work very hard to ensure good customer service, and we have found that the first step to good customer service is communication. Communicating quickly and being responsive is what helps us to ensure that positive client experience. Thank you for taking the time to let us know how we're doing. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are happy to hear that you had a positive service experience with us here at INFINITI of South Bay, thank you for taking the time to leave this review online. Thanks for recognizing Jerry's hard work, he always does a great job of ensuring our clients are happy and satisfied. Our team here is incredibly knowledgable and professional, so glad they were able to help you out. Thank you for your business and we would love to see you again in the future. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review online about your experience here at INFINITI of South Bay. We have a great team that works hard to make the service process simple and quick. So glad you had a great visit. We thank you for visiting us and we would love to work with you again for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Cynthia, Thank you so much for leaving us a 5-star review as your feedback is very important to our team! It is great to hear our team took great care of you by being friendly, pleasant and professional. I am also glad that Everado provided you with excellent service and was able to get you all taken care of. Thank you for doing business with us and we hope you come back and see us soon. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello, Thank you for leaving a 5-star review. I am so pleased to hear you had a professional and friendly experience with our team. Those are two qualities we value and always aim to provide in our service. I am also glad to hear that Ever was a great help to you and that he went above and beyond in his service to you. Thank you for choosing us and I hope you come see us again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are not quite sure we understand, yet please know that you are important to us. If there is anything we can do to resolve your issue we would appreciate the opportunity to do so. Please let us now how we can ensure your complete satisfaction. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

There is nothing here that we can't fix. Please contact me tomorrow or at your earliest convenience so that we can apply your coupon. And, if you call your sales consultant they would be glad to set-up a training session to explain Apple CarPlay. We want you to love your vehicle, and in doing so let's help you with your needs. From your username in this review we cannot contact you, and hope that you might reach out to us. Thank you for the opportunity to serve you better. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the wonderful review, what a wonderful compliment Nice place, fast service and nice people. We appreciate your loyalty of coming from across town to service with us.