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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 6

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
146 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

146 Reviews

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146 Reviews of Carlos Robles

June 29, 2022

Dealership Rating
Employee Rating

Always exceedes expections upon dealership visits. The appointments are punctional and a estimation of wait time is given. Staff and management are courteous. More

by OSCARXNAVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Ever Villalobos

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Jul 01, 2022

INFINITI of South Bay responded

Oscar, Thank you for the kind review stating that we always exceed expectations. This is exactly what our team strives to achieve every day they come into the dealership. This is a review to share with the team. Thank you! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

June 27, 2022

Dealership Rating
Employee Rating

Quick response answer to my calls and through questions emails and good follow up fast response More

by TANYA.MAXWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos

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Jun 29, 2022

INFINITI of South Bay responded

Tanya, Thank you for recognizing Carlos and Ever in your review for being quick to answer and responsive. We work very hard to ensure good customer service, and we have found that the first step to good customer service is communication. Communicating quickly and being responsive is what helps us to ensure that positive client experience. Thank you for taking the time to let us know how we're doing. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

June 09, 2022

Dealership Rating
Employee Rating

Jerry was great, very polite and professional He showed customer care and knowledge excelente service More

by ANDRESINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas

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Jun 12, 2022

INFINITI of South Bay responded

We are happy to hear that you had a positive service experience with us here at INFINITI of South Bay, thank you for taking the time to leave this review online. Thanks for recognizing Jerry's hard work, he always does a great job of ensuring our clients are happy and satisfied. Our team here is incredibly knowledgable and professional, so glad they were able to help you out. Thank you for your business and we would love to see you again in the future. Carlos Robles Service Manager INFINITI of South Bay

June 04, 2022

Dealership Rating
Employee Rating

The dealership is clean the staff are very nice they take the time explain the services, the wait time was acceptable. More

by Meme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos

Print
Jun 08, 2022

INFINITI of South Bay responded

Thank you for taking the time to leave this review online about your experience here at INFINITI of South Bay. We have a great team that works hard to make the service process simple and quick. So glad you had a great visit. We thank you for visiting us and we would love to work with you again for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay

April 25, 2022

Dealership Rating
Employee Rating

Inifinit is the best for its and professionalism. I love the service and parts dept. Everyone is always pleasant and friendly especially my favorite Service Rep "Everado the Great". More

by CYNTHIA.LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos, Chris in Parts is "Excellent", Matthew, Angel, and Felix are awesome as well!!

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Apr 25, 2022

INFINITI of South Bay responded

Cynthia, Thank you so much for leaving us a 5-star review as your feedback is very important to our team! It is great to hear our team took great care of you by being friendly, pleasant and professional. I am also glad that Everado provided you with excellent service and was able to get you all taken care of. Thank you for doing business with us and we hope you come back and see us soon. Carlos Robles Service Manager INFINITI of South Bay

April 17, 2022

Dealership Rating
Employee Rating

My experience receiving service was very professional and friendly. Please acknowledge Everardo Villalobos - CUSTOMER SERVICE More

by CRICHARDSONZOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Ruiz , Ever Villalobos

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Apr 18, 2022

INFINITI of South Bay responded

Hello, Thank you for leaving a 5-star review. I am so pleased to hear you had a professional and friendly experience with our team. Those are two qualities we value and always aim to provide in our service. I am also glad to hear that Ever was a great help to you and that he went above and beyond in his service to you. Thank you for choosing us and I hope you come see us again soon! Carlos Robles Service Manager INFINITI of South Bay

March 21, 2022

Dealership Rating
Employee Rating

In form the person if amount is mall than $500, charge be 4 u do it. More

by AOBENG1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

Print
Mar 25, 2022

INFINITI of South Bay responded

We are not quite sure we understand, yet please know that you are important to us. If there is anything we can do to resolve your issue we would appreciate the opportunity to do so. Please let us now how we can ensure your complete satisfaction. Thank you, Carlos Robles Service Manager INFINITI of South Bay

March 21, 2022

Dealership Rating
Employee Rating

Overall the service was fantastic - MUCH better than in the past. The two issues that take my rating down to a 4 down from a 5 are: 1) I had a 10% discount coupon that was not applied to my service - I d More

by JRCHODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos, Receptionist

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Mar 25, 2022

INFINITI of South Bay responded

There is nothing here that we can't fix. Please contact me tomorrow or at your earliest convenience so that we can apply your coupon. And, if you call your sales consultant they would be glad to set-up a training session to explain Apple CarPlay. We want you to love your vehicle, and in doing so let's help you with your needs. From your username in this review we cannot contact you, and hope that you might reach out to us. Thank you for the opportunity to serve you better. Carlos Robles Service Manager INFINITI of South Bay

March 16, 2022

Dealership Rating
Employee Rating

Nice place fast service nice people! A little to far away from my home in Inglewood More

by QUIQUINADILLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

Print
Mar 17, 2022

INFINITI of South Bay responded

Thank you for the wonderful review, what a wonderful compliment Nice place, fast service and nice people. We appreciate your loyalty of coming from across town to service with us.

March 14, 2022

Dealership Rating
Employee Rating

Service has always been good and Very thorough. I will continue to have my car serviced through this dealership! More

by ONELUV4756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas, Matthew Murillo

Print
Mar 14, 2022

INFINITI of South Bay responded

Thank you so much for your positive review and for tagging our Service Manager as well as Edson and Jerry, two of our service advisors. We are grateful that you've shared with others that you my team has always provided good work and a thorough job. We appreciate your loyalty and your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

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