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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 7

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
142 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

142 Reviews

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142 Reviews of Carlos Robles

January 16, 2022

Dealership Rating
Employee Rating

Professional, courteous and stick to the time schedule very well. Nice environ to wait good at providing loaner can when necessary More

by NPRICE310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas

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Jan 17, 2022

INFINITI of South Bay responded

Thanks! We're glad to hear that you had such a great experience here with us and that we were able to service your vehicle in a timely manner! We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 13, 2022

Dealership Rating
Employee Rating

Like like like like like like like like like like like like like like like More

by CHINO_CLARION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

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Jan 13, 2022

INFINITI of South Bay responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 12, 2022

Dealership Rating
Employee Rating

Everyone is terrific here! Great service and great people. The Infiniti team is friendly, informative and very likable. More

by MEFLORENCE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas, Can’t remember her name, but the receptionist is always friendly.

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Jan 12, 2022

INFINITI of South Bay responded

Thanks! We're glad to hear that our staff is great and that you always leave feeling 100% satisfied. Our team really goes above and beyond to ensure the best service. We appreciate you being a loyal customer and look forward to your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 03, 2022

Dealership Rating
Employee Rating

They provided me with the best customer service and were very transparent throughout the entire process which made things go smoothly and efficiently More

by MRAMI050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Kelvin Bratcher, Jaime Zamora , Jerry Vargas, Ever Villalobos

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Jan 04, 2022

INFINITI of South Bay responded

Thank you! We are pleased to hear that our team provided you with the best customer service and were honest and upfront throughout the entire process. We hope you enjoy your new ride! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 08, 2021

Dealership Rating
Employee Rating

Service was really good Appreciate the car rental and Service was really good Appreciate the car rental and didn’t have any issues or go backs More

by Francisco Ulloa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

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Dec 09, 2021

INFINITI of South Bay responded

Thank you! We love to hear positive feedback from our customers and are glad that you received great service and were happy with the rental car you were provided. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 28, 2021

Dealership Rating
Employee Rating

Staff are courteous and knowledgeable. The work was done satisfactorily and within the time as promised. More

by tutun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Maynard

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Dec 01, 2021

INFINITI of South Bay responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We will be sure to let our staff know that you found them courteous and knowledgable and that the work was done right and in a timely manner. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 09, 2021

Dealership Rating
Employee Rating

The dealership is very family oriented and do whatever it takes to make sure u get what u looking for out of ur visit More

by johnnymartin42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 09, 2021

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We're glad to hear that you find our Dealership very family oriented and that our team goes above and beyond for you when you come in for service. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 08, 2021

Dealership Rating
Employee Rating

People over there are very nice and helpful. I will definitely recommend infiniti South Bay to my neighbors. More

by SHARONROAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 09, 2021

INFINITI of South Bay responded

Thank you for leaving us this great review, Sharon! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 03, 2021

Dealership Rating
Employee Rating

I like your dealership due to that it’s close to my home and I like the good customer service More

by LUISELIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

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Nov 04, 2021

INFINITI of South Bay responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 01, 2021

Dealership Rating
Employee Rating

Friendly staff efficient and professional Clean facility Friendly staff efficient and professional Clean facility didn’t have to wait for a long time More

by RUSSKNIGHT80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Nov 02, 2021

INFINITI of South Bay responded

We appreciate your marvelous feedback, Russ. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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