Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 7

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
147 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

147 Reviews

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147 Reviews of Carlos Robles

March 14, 2022

Dealership Rating
Employee Rating

Service has always been good and Very thorough. I will continue to have my car serviced through this dealership! More

by ONELUV4756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas, Matthew Murillo

Mar 14, 2022

INFINITI of South Bay responded

Thank you so much for your positive review and for tagging our Service Manager as well as Edson and Jerry, two of our service advisors. We are grateful that you've shared with others that you my team has always provided good work and a thorough job. We appreciate your loyalty and your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

February 16, 2022

Dealership Rating
Employee Rating

Great speedy service would recommend to visit and get service here service advisors are great and are accurate. More

by JERRYGALVAN89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

Feb 17, 2022

INFINITI of South Bay responded

Thanks! We're glad you found our service department to be speedy and that you would recommend anyone to come visit us for their needs. We will be sure to let our service team know of this review and we hope to see you again soon! Carlos Robles Service Manager INFINITI Of South Bay

February 16, 2022

Dealership Rating
Employee Rating

Awesome. Through' great' satisfying'knowledgeable' friendly' caring' clean' effective' joyful' greT staff' great work. Fast More

by BRI7242005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

Feb 17, 2022

INFINITI of South Bay responded

Thank you so much for your kind words and for taking the time to leave us this review. We're glad to hear that you found our team knowledgable, friendly and overall a great staff to work with! We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 26, 2022

Dealership Rating
Employee Rating

Fast service and good service. Always friendly and makes you feel like your issue matters to them More

by FRANCISCO101865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas

Jan 27, 2022

INFINITI of South Bay responded

Thank you! It is great to hear everything was done quickly and to your satisfaction! We're glad to hear you found our staff was so knowledgeable and helpful. We want all our clients to have a comfortable and stress-free experience with us. We appreciate your business and hope to see you back again. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 20, 2022

Dealership Rating
Employee Rating

They are very trustworthy, very patient and communication is amazing. Thank you infiniti. See you soon More

by ashleypatrice714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Jan 21, 2022

INFINITI of South Bay responded

Thank you! We feel honored knowing that you trust us and that you find us very patient and communicated during your time here. We appreciate you being a loyal customer and are looking forward to seeing you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 16, 2022

Dealership Rating
Employee Rating

Professional, courteous and stick to the time schedule very well. Nice environ to wait good at providing loaner can when necessary More

by NPRICE310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Jerry Vargas

Jan 17, 2022

INFINITI of South Bay responded

Thanks! We're glad to hear that you had such a great experience here with us and that we were able to service your vehicle in a timely manner! We appreciate your business and hope to see you again soon. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

January 13, 2022

Dealership Rating
Employee Rating

Like like like like like like like like like like like like like like like More

by CHINO_CLARION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas, Ever Villalobos

Jan 13, 2022

INFINITI of South Bay responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 12, 2022

Dealership Rating
Employee Rating

Everyone is terrific here! Great service and great people. The Infiniti team is friendly, informative and very likable. More

by MEFLORENCE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas, Can’t remember her name, but the receptionist is always friendly.

Jan 12, 2022

INFINITI of South Bay responded

Thanks! We're glad to hear that our staff is great and that you always leave feeling 100% satisfied. Our team really goes above and beyond to ensure the best service. We appreciate you being a loyal customer and look forward to your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

January 03, 2022

Dealership Rating
Employee Rating

They provided me with the best customer service and were very transparent throughout the entire process which made things go smoothly and efficiently More

by MRAMI050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Kelvin Bratcher, Jaime Zamora , Jerry Vargas, Ever Villalobos

Jan 04, 2022

INFINITI of South Bay responded

Thank you! We are pleased to hear that our team provided you with the best customer service and were honest and upfront throughout the entire process. We hope you enjoy your new ride! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 08, 2021

Dealership Rating
Employee Rating

Service was really good Appreciate the car rental and Service was really good Appreciate the car rental and didn’t have any issues or go backs More

by Francisco Ulloa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo

Dec 09, 2021

INFINITI of South Bay responded

Thank you! We love to hear positive feedback from our customers and are glad that you received great service and were happy with the rental car you were provided. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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