Carlos Robles | Page 5

INFINITI of South Bay responded

Padrica, Thank you for taking your personal time to leave us such a great review. And thank you for letting us know that Carlos did an excellent job. As our Service Manager he works hard to make sure that all clients that visit our dealership receive an exceptional service experience. We appreciate your business, and your blessing - thank you! Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, thank you, thank you!!! Thank you for recognizing all of our team members for providing a great experience and delivering amazing customer service. And isn't it special when people go above and beyond. Well that's the type of employees we have here at INFINITI of South Bay. We appreciate the cognition and are pleased to learn that you are happy with your new INFINITI. Sincerely, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Kevin, Thank you so much for your review! We are so happy to hear that your car was serviced to your satisfaction, and that you found the prices to be reasonable. Thank you for recognizing some of our employees in your review; we're always glad to hear that our employees were friendly and helpful. Good to hear you had an excellent experience! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Felix, We are very happy to hear that you had polite and excellent service. Here at INFINITI, we strive to provide our customers with the best service possible. Thank you for the recommendation and for your business! We also appreciate that you recognized so many employees in your review. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so glad to know that you love to come to INFINITI of South Bay to get your car serviced. And thanks for the call-out for our professionalism. It's easy to work for clients like you! Thank you for your loyalty to INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your loyalty to the INFINITI brand for over 30 years of ownership. Seems that when you find a good thing that you stick with it. Thank you for your positive review of my team and your experience at INFINITI of South Bay. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Oscar, Thank you for the kind review stating that we always exceed expectations. This is exactly what our team strives to achieve every day they come into the dealership. This is a review to share with the team. Thank you! Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Tanya, Thank you for recognizing Carlos and Ever in your review for being quick to answer and responsive. We work very hard to ensure good customer service, and we have found that the first step to good customer service is communication. Communicating quickly and being responsive is what helps us to ensure that positive client experience. Thank you for taking the time to let us know how we're doing. We appreciate your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

We are happy to hear that you had a positive service experience with us here at INFINITI of South Bay, thank you for taking the time to leave this review online. Thanks for recognizing Jerry's hard work, he always does a great job of ensuring our clients are happy and satisfied. Our team here is incredibly knowledgable and professional, so glad they were able to help you out. Thank you for your business and we would love to see you again in the future. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this review online about your experience here at INFINITI of South Bay. We have a great team that works hard to make the service process simple and quick. So glad you had a great visit. We thank you for visiting us and we would love to work with you again for your future servicing needs. Carlos Robles Service Manager INFINITI of South Bay