Carlos Sanchez | Page 4

Excellent TEAM Approach Until 2013 there was always a Honda in our garage. We moved to FL 3 years ago and bought a Prius V. We were happy with the Prius, but, alas, Honda tug Until 2013 there was always a Honda in our garage. We moved to FL 3 years ago and bought a Prius V. We were happy with the Prius, but, alas, Honda tugged at our hearts. We stopped in "just to browse" and met Santiago. Immediately, he went out of his way to show us vehicles and was generous in the amount of time he spent with us. He made the extra effort to get us the best deal. There were some items that needed attention and an appointment was made for us. We also met with Tony Angle to sign the paperwork and his attention to detail and pleasant demeanor made the signing less stressful. Two gentlemen from the management team and special event person were also very polite and respectful. We brought our car for service and Karlos was very friendly and considerate of our time. The TEAM did a commendable job. We've only owned this Accord EX for a week, but we hope that the next few years will bring many more "excellent" reviews for HQ Honda. More

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Routine Service. I followed Service Writer Carlos Sanchez from his former position at a Honda dealer in south Orlando to Clermont, even though it is miles further. Mr I followed Service Writer Carlos Sanchez from his former position at a Honda dealer in south Orlando to Clermont, even though it is miles further. Mr. Sanchez is polite, pleasant, professional, and supremely competent. He ensures that my car gets the service it needs to keep it running smoothly. For me as the customer, Mr. Sanchez is the face of Headquarter Honda. He has done, and continued to do, a superb job of representing the company, and I hope his employment at Headquarter Honda is highly valued, as it well should be. Folks like Mr. Sanchez don't come along that often. He is a rare breed, and is clearly a tremendous asset to the Company. More

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Great Service Experience! Great service experience! Carlos was very helpful and professional. The computer upgrade fixed my slight performance problem on my 2016 Civic. Nice wa Great service experience! Carlos was very helpful and professional. The computer upgrade fixed my slight performance problem on my 2016 Civic. Nice waiting room and good refreshments! More

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No Service for your money Two weeks ago, I went for a service on my 2011 Honda for a wheel alignment, real brake clean an adjustment, power steering fluid exchange and brake fl Two weeks ago, I went for a service on my 2011 Honda for a wheel alignment, real brake clean an adjustment, power steering fluid exchange and brake fluid exchange; while I was watching on the T.V. monitor, I saw the guy working on the rear brakes, then the car sat there for 10 minutes and then it was picked up by someone else and dissappear for about 20 min and then I saw the car in the finish line. I question the service tech if all the services were done and he told me yes the car is ready. The next day I called & spoke with the manager Jose Martinez and he assure me he will call me back after reviewing the service tape and he never did. I have been a loyal customer since they open the store in Clermont and I will never go back there for service for my two Honda Civics, because they didn't do all the service they were suppose to do, but took my money. Omar O More

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Don't Waste Your Time I would never use this dealership again nor would I recommend them to anyone. I shopped for months to find the best deal on a used vehicle for me an I would never use this dealership again nor would I recommend them to anyone. I shopped for months to find the best deal on a used vehicle for me and my family, and I thought I had found it at Headquarter Honda, boy, was I wrong. I bought a Nissan Versa on 6/7/14, on 6/10/14 (the first day I really drove the car) my gas gauge told me I had no gas, and I had mouse droppings inside my vehicle. I called the dealership immediately and complained to multiple employees, including Paul Rienzi and Jeff Revolt, who told me I would need to return the car so it could be looked at. I brought my car in on Saturday (because I work all week and their service hours were not conducive to my schedule) and sat at the dealership for 4.5 hours while they took my car apart and surprisingly told me they could not find anything wrong with it. They told me that the car was not showing that it did not have any gas so they did not know how to fix the problem. Then they told me it was a rodent problem. I said "I know, I told you that when I called!!" So they then proceeded to tell me they had to drop the gas tank, but that may take time. They told me that I would need to bring it back on a weekday and leave it so they could look at it further. So you are telling me that I would need to take a day off of work and miss a day's pay to bring this car back so you can tell me you may or may not be able to fix it! Now it is Monday and my vehicle still tells me I have no gas. These are just the most annoying problems, these don't include the fact that I had no air in my tires, and had to go get them all filled, or that I had to replace my wipers the first day, or that my brights don't work properly and I will have to replace them as well, or the fact that the only speaker that works is the right rear, or the smell in the vehicle that won't go away no matter how much air freshener you use. Beware anyone looking to buy a vehicle from these people, they are dishonest scammers. More

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WILL NEVER RETURN Still waiting for my refund from work that was supposedly done to my car, but was never performed. Numerous attempts never panned out, even after con Still waiting for my refund from work that was supposedly done to my car, but was never performed. Numerous attempts never panned out, even after contacting Honda corporate headquarters. More

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My wife and I have been buying new or used cards for over 40 years. It is an exercise that neither one of us looks forward to experiencing. That is not to say that all previous buying experiences were bad. 40 years. It is an exercise that neither one of us looks forward to experiencing. That is not to say that all previous buying experiences were bad. Already having a leased car for the Dealership and getting my service done there I asked Carlos, a service rep who could I speak to about buying a used car. I wanted a straight shooter. He introduced my wife and I to John Shelling and the rest of the experience was excellent. Not only is John a fine gentlemen but he was extremely knowledgeable about each of the cars we looked at. There was never any pressure or fast talking. He was an honest man who we trusted immediately. I would not be the least bit apprehensive in saying the he is one of your top sales people. We also had the privilege of meeting and working with Monte Solomon who is also a very knowledgeable and trust worthy gentlemen. Our finance person was Tony Angel who also new what he was doing and explained everything clearly and fully. And finally, Carlos who has been taking care of our two Honda cars has been a pleasure to work with twenty months or so. In closing, We would just like to say that the above mentioned employees, your "A" team are just what your Dealership needs in going forward. Best of luck and continued success to all of your employees and the Headquarter Honda Dealership. Signed Jim & Betty Devlin More

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Lets talk about my visit to Headquarters Honda on 1/7/12. We Went on a hunt for a used vehicle to drive to work. Little did i know my wife really wanted to test drive a 2012 Accord. After test driving the ac We Went on a hunt for a used vehicle to drive to work. Little did i know my wife really wanted to test drive a 2012 Accord. After test driving the accord and stopping @ the local publix Shopping center on 455 where Herbi made us get off the vehicle, i said HMMMMM I wonder what he is going to tell us . Well he actually told us all about the vehicles Technology and how it works AMAZING!!!! We went to the dealer and started to negotiate on the 2012 Accord, that when the fun started after about an hour of debates.. some young fellow by the name of John agreed to our deal and gave Herbi the green light . I would like to inform consumers this is a great place to purchase or lease a vehicle. Mark Wilson is very good at what he does to explain step by step what you are signing and what it means. Herbi is pressure free.. and that fellow John came out to the car port to congratulate us on the purchase, that was impressive. Great job Great team effort. Thanks again Herbi, Mark, John, Carlos >>> Have a great and prosperous 2012 More

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