Carlton Duncan | Page 80

Quality of people and service brought me back When we moved to FL in 2010 I began bringing my RX 330 to Treasure Coast Lexus for service. The people and quality of care has been top-notch. Here When we moved to FL in 2010 I began bringing my RX 330 to Treasure Coast Lexus for service. The people and quality of care has been top-notch. Here is an example of 'wow me' customer care ... two years ago my 2005 RX 330 began getting a few small cracks in the dash. During a routine service appointment I asked if Lexus made some type of putty that might be used to fill the cracks in the color of the dash. The Service Director told me the dash should not be cracking and that they would replace it ... for free. My reply was, "You realize that this car is 11 years old, right?". Her reply was that it would be replaced because Lexus stands behind their products. And it was replace at no cost to me. Now THAT is great service! When I set out to buy a new car last week I fully intended to buy the 2019 Acura RDX because the body style was most similar to my RX 330 (which I loved). The RDX had everything I was looking for in my new car, but I had a bad experience at the dealership. (During the visit I was asked, in a very confrontational way, when I was going to tell them my car had been in an accident. I replied that hadn't been in an accident. The response was that the CarFAX report didn't agree with me. Turns out they had the wrong vin#. When they realized their error there was no apology! They just proceeded to press for the sale. I couldn't get out of there fast enough.) I left the Acura dealer and went directly to Treasure Coast Lexus, where I knew I would be treated well before and after the sale! I purchaded a RX 350 and although I am not a big fan of the front end design, I know this car will serve me well for MANY years and that the dealer will stand behind the product. :-) More

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I’m driving a Lexus Everything was done quickly and I was able to get the car I wanted. Carlton was very professional and was able to help me with my needs. I will defini Everything was done quickly and I was able to get the car I wanted. Carlton was very professional and was able to help me with my needs. I will definitely go back to Carlton. More

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One good experience, one not so good. In February we purchased a car for my wife and the experience with the salesman, Carlton Duncan was so good that we decided to buy a car from him agai In February we purchased a car for my wife and the experience with the salesman, Carlton Duncan was so good that we decided to buy a car from him again. I called him 2 days in advance and we agreed that I would come between 10 and 11 am on Thursday. When we arrived, he was friendly but we could tell he didn’t remember us. That’s okay, he meets a lot of people, but when doing the initial paperwork, he wrote down a totally wrong name, proving he didn’t know us. I was looking for a pre-owned car and he showed me a couple that I liked. We test drove them both, I decided which I wanted and after minimal negotiation, we agreed on a price. Here is where the trouble began. He put us in a cubby and asked us to wait. What we didn’t know is that he was juggling three other customers at the same time. After time passed, I wandered out looking for him and was told by the pre owned car manager that he was with somebody else. I told her that I thought he was with my wife and I. More time passed until I started to complain. Carlton came back and told me that I was his lucky charm, because he sold 4 cars that morning. I complained and the general manager, Mr. Mariagrossi apologized and told me that they only had 1 finance manager on Thursdays He said he would get someone to do my paperwork but as it turns out, that was not true because there was nobody else there to do it. The decided to send me with the tech guy to go over the features of the car. While he was doing that, he received a text telling him to go slowly and stall me because finance was not ready. I , of course, was not supposed to see this. Anyway, the car was supposedly prepped and a decorative front license plate was to be installed. Of course, when I was done with all of the paperwork, it hadn’t been done. By that time Carlton said it would only take 5 minutes to install, which it did, but to add insult to injury , they put it on upside down and Carlton himself had to fix it. I feel somehow that I got pushed to the bottom of the pile because I bought a used car which probably cost less than the others. I truly believe that when I call in advance to make an appointment, I should get the salesman’s undivided attention. Perhaps Carlton got greedy. I’m happy that he is earning a good living but obviously you cannot sell 4cars st once without sacrificing quality. Unfortunately, I fell victim to this. Finally, to add insult to injury, when I got home I received a mass email from the dealership offering $500 off any new or used vehicles. I was not offered this and I believe that owe it to me. More

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Professional, courteous, and Knowledgeable The total experience at Lexus is professional and classy and might I add that the Ft. Pierce location is the cleanest dealership that I have ever expe The total experience at Lexus is professional and classy and might I add that the Ft. Pierce location is the cleanest dealership that I have ever experienced. Our sales consultant - Carlton Duncan is the utmost gentleman. He is warm, courteous, polite and has the best customer engagement skills. He is a no pressure guy, keeps his commitments and makes buying a car incredibly easy. This is the second time working with Carlton and the reason we go back is because he deals above board and straight up. Bottom line, he knows the Lexus product and knows how to seamlessly work the car buying/leasing process so that you don't feel stressed or exhausted when you are done. There is not one person that we encountered on the Lexus Team that was not engaging, polite and courteous - it is such a pleasure to do business with professionals. More

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Quick and fast deal The wife and I came in with our 8 month old baby. We were in and out before the baby even got fussy. our sales man Peter was very helpful and understa The wife and I came in with our 8 month old baby. We were in and out before the baby even got fussy. our sales man Peter was very helpful and understanding. He searched for everything we wanted in a vehicle. He found a vehicle that matched our discription but it was at another dealership. They also had the same model on site but with a different color interior. Anthony, the sales manager, offer us a discount just because the color did not match what we asked for. We did not purchase the vehicle that day because of negotiations. Anthony and I kept in contact and we kept working on a deal that would better suit us. We were finally able to get what we want without having to be tied up at the dealership for hours. Every time we talked it was straight to the point. I am very pleased with my experience. Thank you everyone at Treasure Coast Lexus! More

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Feels like Royalty here. I am amazed at the level of service treasure coast Lexus provides. From sales team, financing, service to call wash, I feel like a queen the way firs I am amazed at the level of service treasure coast Lexus provides. From sales team, financing, service to call wash, I feel like a queen the way first class service is offered. I love my car, I am happy I stumbled upon such quality caretakers here. More

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Quick friendly service! The service I received today was prompt, and all of the service providers were nice and courteous. I didn't have a scheduled maintenance appointment, The service I received today was prompt, and all of the service providers were nice and courteous. I didn't have a scheduled maintenance appointment, and they got my vehicle right in to correct a punctured tire. More

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great service good coffee, k register is the best. I hope Gary can preform magic and make concierge service come back. better tv channels healthier snacks, manic good coffee, k register is the best. I hope Gary can preform magic and make concierge service come back. better tv channels healthier snacks, manicures More

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New GX 460 We tried to get my desired GX from our local dealerships and they said they couldn’t get one and were not helpful . Anthony went above and beyond to l We tried to get my desired GX from our local dealerships and they said they couldn’t get one and were not helpful . Anthony went above and beyond to locate our car. It was an excellent experience with him and Carlton as well as Steve in the finance dept More

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A great experience Everyone was so friendly and accommodating and everything went very smoothly. A painless experience!! I would totally recommend them!! We drove up fro Everyone was so friendly and accommodating and everything went very smoothly. A painless experience!! I would totally recommend them!! We drove up from Palm Beach County and would definitely do it again! More

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