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Carmen Alicea
Carmen Alicea at Williamson Cadillac

Carmen Alicea

Express Service

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.7
474 Reviews
4.7

474 Reviews

Write a Review

474 Reviews of Carmen Alicea

July 18, 2025

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Employee Rating

Getting picked up was a hassle. Also I believe my repair should have been covered by warranty but they refused. More

by charlotte.donn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rita

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July 17, 2025

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Employee Rating

Thanks for the service completed on My vehicle. Is performing well and smooth with better fuel economy More

by rafaelbs
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

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July 16, 2025

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Employee Rating

Just went for the oil change and ended up with a 627. 00 dollars bill.They did not notify me prior of performing the job. Truck has only 17,000 miles. More

by CMEBRAVO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Mayorga, Beny Ledesma

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Jul 17, 2025

Williamson Cadillac responded

Thank you for your valuable feedback- we understand your concern and sincerely apologize for the unexpected charges and lack of prior notification. Transparency is key, and we appreciate you bringing this to our attention—if you'd like to discuss your experience further, please don't hesitate to reach out to me directly at janelysp@wagmiami.com.

Jul 17, 2025

Williamson Cadillac responded

Thank you.

July 15, 2025

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Employee Rating

Professional. She and the mechanic very human with the problems of others. We need more people Like them . More

by Yigough
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 15, 2025

Williamson Cadillac responded

We are so happy to know that Carmen and the technician showed such genuine care and humanity. Comments like yours remind us why compassion is at the heart of great service.

July 15, 2025

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Employee Rating

Its a great dealership every one is very nice and helpful. I enjoy takeing my vehicle there. Carmen alicea was very nice and helpful. More

by jorgegutierrez696
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jul 16, 2025

Williamson Cadillac responded

Thank you, Jorge! We’re so pleased that Carmen’s kindness and support made your visits enjoyable. We are grateful for your continued support.

July 12, 2025

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Employee Rating

Gracias a Dios muy agradecido con ustedes y gracias por ser los mejores y tener una eficiencia tremenda More

by Cristian ferrufino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yair Garrido

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Jul 14, 2025

Williamson Cadillac responded

¡Mil gracias, Cristian! Nos alegra enormemente saber que nuestro equipo le brindó un servicio tan eficiente y que se siente agradecido por ello.

July 12, 2025

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Employee Rating

Great service so far every time I have reached out. No complaints so far with the services provided More

by DANIEL.BLANCO0
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Workmanship
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Recommend Dealer
Yes
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Jul 14, 2025

Williamson Cadillac responded

Thank you, Daniel—we're glad your experiences with us have been smooth and dependable. Your continued confidence means a great deal!

July 11, 2025

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Employee Rating

Amazing service, amazing all around care. Very happy to have this dealership be the one i have to say for everything. More

by nimakasmaii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero , Tony Martinez, Stephanie Reyno, Mike McKesson, Edgar Lacayo, Diana Garcia, Yair Garrido, Julio Lopez

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Jul 11, 2025

Williamson Cadillac responded

Thank you for your review- your warm words mean a lot! We're honored to be your go-to dealership and thrilled that our team made you feel genuinely cared for.

July 09, 2025

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Amazing customer service this is hands down the best cadillac buick gmc dealer in Miami. More

by mikev11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Varela, Richard Loero , Tony Martinez, Juan Santos , Rolando Pardo, Mike McKesson, Mike Valladares, Yair Garrido, Julio Lopez

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Jul 09, 2025

Williamson Cadillac responded

We’re honored by your enthusiastic praise, Mike—thank you for recognizing our dedication to top-tier service. Being your trusted dealership in Miami is a privilege we don't take lightly.

July 08, 2025

Dealership Rating
Employee Rating

The worse experience My 2024 Escalade can’t be fixed because a hose no where to be found, the has been there for 20 days More

by PDELAGUARD
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Workmanship
Service Time
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Recommend Dealer
No
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