Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

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4.8
229 Reviews

Dealership Experience

11 yrs

Languages Spoken

English English

Spanish Spanish

4.8

229 Reviews

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229 Reviews of Carmen Alicea

December 12, 2025

Dealership Rating
Employee Rating

Actual work was good, getting a smooth connection and actually getting a call back when my service advisor was out was frustrating More

by NABUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Carbonell, Tony Martinez

December 02, 2025

Dealership Rating
Employee Rating

Carmen is a professional and is a wonderful client services . She knows her job well! More

by cariecasslo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

November 30, 2025

Dealership Rating
Employee Rating

I feel like I did not need what was offered and was going to be told I needed an evaporator also. Too corporate More

by romano1121
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

November 24, 2025

Dealership Rating
Employee Rating

Alfredo, Tony the Finance Manager, Yorny, and Lazaro the Sales Manager made my lease buyout purchase smooth and efficient. I highly recommended doing business at Williamson Cadillac. They always put the cus More

by CarBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 28, 2025

Williamson Buick GMC responded

We’re glad Alfredo, Tony, Yorny, Lazaro, and the team made your lease buyout smooth and efficient. Thank you for recommending Williamson Cadillac and recognizing our customer‑first approach.

November 21, 2025

Dealership Rating
Employee Rating

Excellent service, repaired my car and returned my car on time and spotless. Thank you!!! More

by DANIELJESS1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Williamson Buick GMC responded

We’re delighted Carmen ensured your car was repaired on time and returned spotless. Thank you for sharing your appreciation for her excellent service.

November 08, 2025

Dealership Rating
Employee Rating

Mike the service advisor keep me up to date throughout the whole process and coordinated transportation for me as well. More

by jimpadron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2025

Williamson Buick GMC responded

We’re glad Mike kept you informed every step of the way and arranged transportation to make things easier. Thank you for recognizing his dedication to ensuring a smooth service experience.

October 27, 2025

Dealership Rating
Employee Rating

We’re very satisfied with the care and service we receive every time we bring our vehicles for service. More

by MIRTHADELAPENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beny Ledesma, John Varela , Gairy “Storm” Adams

Nov 04, 2025

Williamson Buick GMC responded

We’re grateful for your continued trust and are thrilled to hear our team consistently meets your expectations. Thank you for choosing us time and again.

October 17, 2025

Dealership Rating
Employee Rating

Horrible service and treatment, felt like I didn’t have a luxury car. Gave me the car back without fixing it. Not a good experience More

by Ayleen2284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

Williamson Buick GMC responded

We’re sorry to hear your experience didn’t reflect the level of service we aim to provide. Your concerns are being reviewed so we can make improvements and better support you in the future.

October 12, 2025

Dealership Rating
Employee Rating

Outstanding service starting with Carmen and her support to make sure that GMC Owen's are treated like human beings that have responsibilities to meet. Her ability to find solutions to your concerns are one More

by RVILLALOBOS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Rolando Pardo

Oct 13, 2025

Williamson Buick GMC responded

We’re grateful for your recognition and proud to support customers with care, respect, and real solutions. Your words remind us why personalized service matters so deeply.

October 11, 2025

Dealership Rating
Employee Rating

Carmen walked us through check in. Researched our warranty also checked on any outstanding recalls and then stayed in touch with us regarding the progress of the repairs. Really helpfu More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2025

Williamson Buick GMC responded

We’re so glad Carmen guided you through every step with clarity and care. Your appreciation means a great deal to our team.

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