Carmen Alicea

Outstanding service starting with Carmen and her support to make sure that GMC Owen's are treated like human beings that have responsibilities to meet. Her ability to find solutions to your concerns are one to make sure that GMC Owen's are treated like human beings that have responsibilities to meet. Her ability to find solutions to your concerns are one of the best assets that Williamson Cadillac has. More

by RVILLALOBOS10 Verified Customer Verified Customer

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Carmen walked us through check in. Researched our warranty also checked on any outstanding recalls and then stayed in touch with us regarding the progress of the repairs. Really helpfu Researched our warranty also checked on any outstanding recalls and then stayed in touch with us regarding the progress of the repairs. Really helpful. Thank you. More

by David Verified Customer Verified Customer

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Excelent service, excelent attention, very gentel people . Congratulations for all your employes in special to Ralph. . Congratulations for all your employes in special to Ralph. More

by Gus Verified Customer Verified Customer

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Everyone is very helpful. And, if your service person is not there the other attendants acknowledge you, and take the time to help you. And, if your service person is not there the other attendants acknowledge you, and take the time to help you. More

by KNIGHTSK1 Verified Customer Verified Customer

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I brought my car in for tire rotation and a leaking rain sensor. It was there for over 2.5 weeks. It’s unacceptable for it to take that long. sensor. It was there for over 2.5 weeks. It’s unacceptable for it to take that long. More

by Bastiendp Verified Customer Verified Customer

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We as a family have owned from a Escalade ,ATS,and most currently an XT5 as well as XT4 all from Williamson Cadillac and it’s never been anything than a highly pleasant search and maintenance of our cars . currently an XT5 as well as XT4 all from Williamson Cadillac and it’s never been anything than a highly pleasant search and maintenance of our cars .. excellent from sales to service. Our next choice God willing would be more beautiful Cadillacs and only from the Williamson Dealership .. 😀 More

by NANDYCRESPO24 Verified Customer Verified Customer

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This is the second time that my GMC battery gets drained at the dealer and need replacement. In 2024 they drained and replaced my battery and now in 2025 the same problem and I had to pay for it. The batter at the dealer and need replacement. In 2024 they drained and replaced my battery and now in 2025 the same problem and I had to pay for it. The battery was working fine before the car needed service. More

by eliosgator Verified Customer Verified Customer

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John Varela (Service Department) is very professional and considerate. I have also worked with Tony Martinez and Carmen Alicea (Service Department), both are helpful and professional. On one occasion, I need considerate. I have also worked with Tony Martinez and Carmen Alicea (Service Department), both are helpful and professional. On one occasion, I needed to speak with Juan Santos. Juan Santos addressed the issue immediately and all was taken care of. Edgar Lacayo, Manuel Mundo, and Diana Garcia (Loaner Vehicle Department) are fabulous. Williamson's courtesy transportation driver's and valet greeters are helpful and friendly. More

by MINABEAUCHAMP Verified Customer Verified Customer

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Coming from Lincoln services I was expecting a more luxurious service experience. Cadillac Williamson could use a lot of improvements. I had to wait outside in the parking lot in the heat with my 2 yea luxurious service experience. Cadillac Williamson could use a lot of improvements. I had to wait outside in the parking lot in the heat with my 2 year old to receive my car, a tire lock was left in the center media center of my car, and my car was half washed when I received it. it looked worse than when I brought it in, the body and the rims had water streaks and dust streaks all over it. More

by lanaemjames Verified Customer Verified Customer

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Excelente servicio excelente atención al cliente, excelente el tiempo de espera y julio Lopez excelente trato, es por todo eso he sido cliente fiel de Williamson Cadillac desde el 2013 excelente el tiempo de espera y julio Lopez excelente trato, es por todo eso he sido cliente fiel de Williamson Cadillac desde el 2013 More

by REBECAFRANCO.64 Verified Customer Verified Customer

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