Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 11

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

October 27, 2022

Dealership Rating
Employee Rating

With the exception of my service advisor which is awesome!!!Everything was lousy from the time I picked up my loaner which it took over an hour to the time I was called to pick up my vehicle it took More

by VINCE.TIMIRAOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 28, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

October 22, 2022

Dealership Rating
Employee Rating

Excelente, buena atencion ,y exacto lo que me ofrecieron ,muy contenta y agusto con todo More

by Lovebaby141820
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rita Parker, Ricardo Robinson

Oct 25, 2022

Williamson Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 14, 2022

Dealership Rating
Employee Rating

Service is always great and staff is berry friendly that’s why I keep coming back More

by OCTAVIOAVILES1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 05, 2022

Dealership Rating
Employee Rating

Compre un servicio de mantenimiento por $799 y ahora resulta que dicen que está expirado , jamas me dijeron que eso expiraba con el millaje o en determinada fecha, en fin que lo he usado pocas veses, as More

by Sarah de la Osa
Customer Service
Price
Recommend Dealer
No
Oct 07, 2022

Williamson Buick GMC responded

Esta no es la experiencia que queremos generar, Sarah. Por favor communiquese con nosotros para solucionarla juntos. Sincerely, Juan Santos Service Director juans@wagmiami.com

October 04, 2022

Dealership Rating
Employee Rating

This dealership was very prompt in business very knowledgeable took very good care of me had no problem I receive a loaner The work was done in a Timely fashion thank you for your help More

by copyist_scented_0w
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez

Oct 06, 2022

Williamson Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

October 01, 2022

Dealership Rating
Employee Rating

The services provided, as always are the best, very professional, respectful and caring, thanks you. More

by Maria E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno, Juan Santos , Tony

Oct 04, 2022

Williamson Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Juan Santos Service Director juans@wagmiami.com

Oct 02, 2022

Maria E responded

The best dealer in Miami!

Oct 02, 2022

Maria E responded

Work with customers is a daily challenge, Williamson Cadillac takes it very serious, they deserve an above and beyond prize! Thank you 😊

September 30, 2022

Dealership Rating
Employee Rating

Excellent services The technician was so professional All the personal was very friendly and professional More

by rsandra220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Williamson Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Sincerely, Juan Santos Service Director juans@wagmiami.com

September 15, 2022

Dealership Rating
Employee Rating

Responsive polite helpful and Carmen in service and Anthony in sales are excellent I am happy More

by GATORSTM1
Recommend Dealer
Yes

Other Employees Tagged: Anthony Figueredo

Sep 16, 2022

Williamson Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 09, 2022

Dealership Rating
Employee Rating

Dealer was punctual followed up on my service parts that needed to be ordered were ordered and I was called and notified when they were available very seamless and easy to get car serviced More

by Joe10951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Joe10951 responded

Great job

September 08, 2022

Dealership Rating
Employee Rating

Mr Ricardo Robinson HAD NO manners, Customers should be Threaded in a courteous and Respectful way. Very disappointed with Mr. Robinson service. More

by ANGELMAESTRE1
Recommend Dealer
Yes

Other Employees Tagged: Bruno Zayas, Ricardo Robinson

Sep 09, 2022

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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