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Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 12

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

August 27, 2022

Dealership Rating
Employee Rating

Great customer service. Fast and efficient overall always happy when I go there to get anything done to my car. The loaner service department is the best as well. More

by MCARBALLES
Customer Service
Friendliness
Recommend Dealer
Yes
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Aug 30, 2022

Williamson Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

August 16, 2022

Dealership Rating
Employee Rating

Very personal and efficient service writer and other as well. Will highly recommend WILLIAMSON CADILLAC More

by IGDREALTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Beny Ledesma

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Aug 18, 2022

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 09, 2022

Dealership Rating
Employee Rating

excellent service, super good service and very friendly, and waiting there with your hot coffee make my date More

by dmra73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gomara, The coffee lady

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Aug 11, 2022

Williamson Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 05, 2022

Dealership Rating
Employee Rating

Professional and prompt service. Service writer was fantastic and exceeded all expectations. Repairs executed quickly More

by aclay128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 08, 2022

Williamson Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Juan Santos Service Director juans@wagmiami.com

August 04, 2022

Dealership Rating
Employee Rating

I brought my 2021 Escalade in because it was shaking, they took it for over 2 weeks, never Fixed the problem. Gave me an old loaner car that smelled like cigarettes. Then brought car back in, they took i More

by Jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Richard Loero

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Aug 05, 2022

Williamson Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Juan Santos Service Director juans@wagmiami.com

July 30, 2022

Dealership Rating
Employee Rating

A a a a a a a a a a a a a a a+ More

by jadertamayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Loero

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Aug 02, 2022

Williamson Buick GMC responded

Thank you for this review! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 26, 2022

Dealership Rating
Employee Rating

Very Professional and clean in keeping with a luxury dealer. I was pleased with my vehicle. More

by mjack917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 28, 2022

Williamson Buick GMC responded

Thank you so much for the wonderful compliments! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 15, 2022

Dealership Rating
Employee Rating

Team Work! I arrived for my appointment and was unable to locate my service advisor for about 20 minutes. I approached another employee, Carlos, asked if he or More

by KATIGOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Gomara

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Jul 17, 2022

Williamson Buick GMC responded

Thank you for your wonderful feedback, Katie! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Juan Santos Service Director juans@wagmiami.com

July 07, 2022

Dealership Rating
Employee Rating

Very good service and the feel of welcomed is evident. When recommend this dealership to everyone. More

by SHUGGIE0704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 09, 2022

Williamson Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 01, 2022

Dealership Rating
Employee Rating

They did not rotate tires. Poor car wash. Delayed service. The only good thing was de snack More

by Carlos.Garcia5224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jul 05, 2022

Williamson Buick GMC responded

Thank you for taking the time to share your recent experience at Williamson Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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