Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 13

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

June 27, 2022

Dealership Rating
Employee Rating

Carmen was very professional and communicated everything to me in a timely manner. I’m extremely satisfied with her service. More

by GYSENIA2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Carmen was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Jeff Rogers - jrogers@wagmiami.com

June 20, 2022

Dealership Rating
Employee Rating

Excellent costumer service ,nice persons,excellent dealer my best recommendations ,for my the best gmc in miami More

by Reynier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2022

Williamson Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

June 08, 2022

Dealership Rating
Employee Rating

This is the BEST dealer👍 The service is outstanding. . But the only thing I was disappointed was that I had never paid for maintenance for oil change and tire rotation for my lease and this time I had t More

by NMACHADO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jun 09, 2022

Williamson Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 30, 2022

Dealership Rating
Employee Rating

Terrible service. Rude people with attitudes. Could not fix my CTSV . Had to take it to Braman Cadillac to get problems corrected. Dont waste your time with this dea More

by Sctrading@aol.com
Recommend Dealer
No

Other Employees Tagged: John Varela , Alfonso Robleto

Jun 01, 2022

Williamson Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 15, 2022

Dealership Rating
Employee Rating

El servicio exelente no tengo que esperar por que son muy atentos y simpaticos siempre More

by dasheit888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Skip Moosang

May 18, 2022

Williamson Buick GMC responded

¡Gracias por dejarnos esta excelente evaluacion! Nos agrada saber que fuimos de gran ayuda durante su reciente visita con nosotros. Esperamos verlo en un cercano futuro ¡Cuídese! Sincerely, Jeff Rogers - jrogers@wagmiami.com

May 14, 2022

Dealership Rating
Employee Rating

This is rhe worst place ever. went in to get an oil change and check for a leak and left with a fuel pump problem.went in with no problem and came out with my car hesitatin to star More

by Cossiowilly02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rolando Pardo

May 16, 2022

Williamson Buick GMC responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Juan Santos Service Director juans@wagmiami.com

May 16, 2022

Cossiowilly02 responded

Hello mr santos.I will like to have a talk with you kn the phone if its possible.

May 09, 2022

Dealership Rating
Employee Rating

Excelente . Outstanding customer services from the phone to transportation attachment . I will be doing my car services in the futuro . More

by alejandra_fleitas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2022

Williamson Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

April 26, 2022

Dealership Rating
Employee Rating

Dealer damages car then takes almost a year to replace the damaged part. Was called into only be told they ordered the wrong part for the car. Finally almost a year later get a call that the part is avail More

by jaraf02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 27, 2022

Williamson Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Williamson Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Juan Santos Service Director juans@wagmiami.com

April 19, 2022

Dealership Rating
Employee Rating

I have used the same salesman for many years and I was so pleased that I highly recommended him to all my friends and family members More

by LUISMORALES
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Farinas

Apr 21, 2022

Williamson Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

April 19, 2022

Dealership Rating
Employee Rating

Rolando Pardo is beyond words professional, caring and just overall AMAZING!!!!!! He got the job done! More

by Jg1277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rolando Pardo

Apr 21, 2022

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Juan Santos Service Director juans@wagmiami.com

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