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Carmen Alicea
232 Reviews
Dealership Experience
11 yrs, 5 mos
Languages Spoken
English
Spanish
232 Reviews
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232 Reviews of Carmen Alicea
December 09, 2021
Really professional and on point customer service and courteous staff that go the extra mile.not money hungry and very honest courteous staff that go the extra mile.not money hungry and very honest More
by jsapgi
Verified CustomerOther Employees Tagged: Erik Fernandez , Carlos Gomara
December 08, 2021
Always had a good experience here! The service is amazing! I recommend this to anyone in need of their services. amazing! I recommend this to anyone in need of their services. More
by Yurisel
Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto
December 06, 2021
Picked up the Hummer Charged $600+ and the car gear and starter was inoperable. The Hummer is still there. Very upset. Car was never checked before calling me and saying everything was fixed. starter was inoperable. The Hummer is still there. Very upset. Car was never checked before calling me and saying everything was fixed. More
by tgyori
Other Employees Tagged: Erik Fernandez , Roland was also great.
December 01, 2021
Great service and a pleasant atmosphere.I was attended Great service and a pleasant atmosphere. I was attended quickly and cordiality. Overall facility very clean and the lounge had snacks, cold drinks, Great service and a pleasant atmosphere. I was attended quickly and cordiality. Overall facility very clean and the lounge had snacks, cold drinks, coffee and water. Along with two large TV’s. My stay was brief but very pleasant, truly a great experience overall. I would recommend the dealer to all my friends and family. More
by ROBERTSRJ
Other Employees Tagged: Jermaine Chambers , Rene Roberts
November 24, 2021
This dealership is excellent place to do business entire team is polite and courteous. Not like Vera Cadillac. Will continue to deal with Rene Roberts for all automobile needs in the future. team is polite and courteous. Not like Vera Cadillac. Will continue to deal with Rene Roberts for all automobile needs in the future. More
by IRUIZ01
Other Employees Tagged: Cesar Rojas , Rene Roberts
November 23, 2021
Son muy eficientes con su trabajo,le brindan a sus clientes un excelente servicio,no los cambiaría jamás si siempre me brinda un excelente servicio estaré siempre con ustedes 👍 clientes un excelente servicio,no los cambiaría jamás si siempre me brinda un excelente servicio estaré siempre con ustedes 👍 More
by YASNEIDY
Other Employees Tagged: Richard Loero
November 16, 2021
I made an appointment for an oil change. It seems they handle all service department customers the same way. I was placed in line with other vehicles and was told it could take up to 90 minutes. Next tim handle all service department customers the same way. I was placed in line with other vehicles and was told it could take up to 90 minutes. Next time I will bypass the appointment process and arrive early in an attempt to enjoy the rest of my day. Also, the showroom is scarce. I wanted to sit in an Envision and found none in the showroom. More
by dihdez
November 14, 2021
Es casualidad que siempre termino con el Express Service Advisor? En mi primer servicio llegue a mi casa con una pieza suelta, la segunda reparación con un mal diagnostico y la tercera vez que fui por repar Advisor? En mi primer servicio llegue a mi casa con una pieza suelta, la segunda reparación con un mal diagnostico y la tercera vez que fui por reparación, salí con el mismo problema a pesar de estar mi carro varios días en el taller y haber recibido un carro viejo como préstamo (que tuve que regresar a cambiar los wipes), teniendo la pieza en el almacén tuve que regresar para el cambio. Qué hicieron durante esos dias? No pienso volver más, después de este Review es posible que ya mi carro más nunca salga de los talleres. More
by Margarita
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