Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 18

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.8
232 Reviews

Dealership Experience

11 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

232 Reviews

Write a Review

232 Reviews of Carmen Alicea

November 11, 2021

Dealership Rating
Employee Rating

Service was great and the service advisor very professional and courteous will definitely recommend him to all my friends More

by RZMAR@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Williamson Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Juan Santos Service Director juans@wagmiami.com

November 08, 2021

Dealership Rating
Employee Rating

Very efficient and professional service. The maintenance Very efficient and professional service. The maintenance advisor was very helpful. Will definitely go back for service. More

by bobmolleda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2021

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 02, 2021

Dealership Rating
Employee Rating

They are fast and reliable staff. They took care of my car needs in a fraction of time More

by bpaneque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Williamson Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 02, 2021

Dealership Rating
Employee Rating

Always the best service I love Williamson From the Always the best service I love Williamson From the moment you drive in to the checkout process and the follow up the details I always feel wonderful More

by Mai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

November 01, 2021

Dealership Rating
Employee Rating

Carlos gave me a poor excuse as to why they wouldn't fix my issue More

by DARON305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Nov 03, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

Nov 04, 2021

DARON305 responded

Hi. So my window isn't fixed. It doesn't go up all the way and with all this rain we are having my car is getting wet. I've been with Cadillac since 2006 and never been denied maintenance on my vehicle until I met Carlos.

October 27, 2021

Dealership Rating
Employee Rating

They make you feel proud to be Cadillac owner. Mike McKessen was great(experienced & professional-freindly). I was surprise when I got my bill. (Low) I love to come to Williamson Cadillac. More

by MINNIEHOUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McKessen

Oct 29, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 26, 2021

Dealership Rating
Employee Rating

Professional personal very good service special for a Saturday and super nice having the transportation to and from your house More

by BCSJOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Williamson Buick GMC responded

Thank you for the review Jose. We appreciate you taking the time to write about your experience. The weekend service is especially designed to be very fast and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 13, 2021

Dealership Rating
Employee Rating

Everything went as planned, everyone was efficient and courteous and the vehicle was serviced as expected. More

by carlyle.webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Williamson Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 12, 2021

Dealership Rating
Employee Rating

Angel and Carmen always give myself and members of my company first class treatment. We always leave with a smile. We have no worries when Carmen is handling any of our vehicles for service. More

by Skingator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angel- My Dealer

Oct 14, 2021

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

October 01, 2021

Dealership Rating
Employee Rating

The experience was great during the purchase. However, I had a terrible experience with the service department. More

by Carlos.heres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2021

Williamson Buick GMC responded

Thank you for taking the time to provide this feedback, Carlos. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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