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Carmen Alicea
Carmen Alicea at Williamson Buick GMC

Carmen Alicea | Page 18

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

Contact Me
4.7
248 Reviews

Dealership Experience

11 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

248 Reviews

Write a Review

248 Reviews of Carmen Alicea

December 20, 2021

Dealership Rating
Employee Rating

They did not test drive car. Problem still exists. Took back car the following day! More

by Víctor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: The roadside assistance guy was super helpful. The mechanics did not properly diagnose the problem.

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Dec 22, 2021

Williamson Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 17, 2021

Dealership Rating
Employee Rating

The dealership was clean, offered complimentary pastries and drinks, employees were nice and the service was completed in a timely manner. More

by MATTHIEUCHIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Peoples

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Dec 20, 2021

Williamson Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 17, 2021

Dealership Rating
Employee Rating

I have always been happy with the service at this dealership. My only complaint is it that it takes forever to get a ride back home or to be picked up when your car is ready. I finally took a Lyft to More

by AKADUDS49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 20, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 17, 2021

Dealership Rating
Employee Rating

Excelente servicio y buen trato. Muy personal con sus snacks y bebidas. Perfecto todo lo de su dealer More

by Delgadofrank611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Print
Dec 20, 2021

Williamson Buick GMC responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 16, 2021

Dealership Rating
Employee Rating

Very poor service all around! Sold my car so i dont have to come back More

by HCARDONA2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto, Mike valladares

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Dec 17, 2021

Williamson Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 09, 2021

Dealership Rating
Employee Rating

Carmen was awesome. Car is running awesome. So thankful for Williamson Caddilac. You guys rock. More

by Bjacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 10, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 09, 2021

Dealership Rating
Employee Rating

Really professional and on point customer service and courteous staff that go the extra mile.not money hungry and very honest More

by jsapgi
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez , Carlos Gomara

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Dec 10, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Beny Ledesma General Sales Manager benyl@wagmiami.com

December 08, 2021

Dealership Rating
Employee Rating

Always had a good experience here! The service is amazing! I recommend this to anyone in need of their services. More

by Yurisel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik Fernandez, Richard Loero, Rolando Pardo, Stephanie Reyno, Juan Santos, John Varela , Carlos Gomara, Skip Moosang, Alfonso Robleto

Print
Dec 10, 2021

Williamson Buick GMC responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your experience completely painless. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 06, 2021

Dealership Rating
Employee Rating

Picked up the Hummer Charged $600+ and the car gear and starter was inoperable. The Hummer is still there. Very upset. Car was never checked before calling me and saying everything was fixed. More

by tgyori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erik Fernandez , Roland was also great.

Print
Dec 22, 2021

Williamson Buick GMC responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Juan Santos Service Director juans@wagmiami.com

December 03, 2021

Dealership Rating
Employee Rating

Long wait … good service after all no more to say if the managers were more interested they will let us go faster. More

by leviviane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 06, 2021

Williamson Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Juan Santos Service Director juans@wagmiami.com

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