Carmen Alicea
Carmen Alicea at Williamson Buick GMC
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Carmen Alicea | Page 19

Service Advisor

Williamson Buick GMC

7815 SW 104th St
Miami, FL 33156

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4.8
187 Reviews
4.8

187 Reviews

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187 Reviews of Carmen Alicea

January 06, 2021

Dealership Rating
Employee Rating

Not happy with this last service visit on Jan 5, 2021. Service advisor was specifically told right rear tire air cap was missing since the last oil change and rotation, yet it is still missing. Onn top of More

by ARTROD777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 05, 2021

Williamson Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Jeff Rogers - jrogers@wagmiami.com

January 06, 2021

Dealership Rating
Employee Rating

Family like treatment and professionalism.5. Stars Family like treatment and professionalism. 5. Stars service and satisfaction. Friendliness, quality of work is second to none. Williamson is Miami # More

by M_ZAYASB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno , Mickey Barrios, Pedro Betancourt is the reason why I go to Williamson.

Jan 11, 2021

Williamson Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 31, 2020

Dealership Rating
Employee Rating

Everyone from roadside to service advisor gave impeccable service! Great, knowledgeable and friendly. Made it all a great experience during crazy times. A a a More

by AIIMECABRERA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beny Ledesma

Jan 06, 2021

Williamson Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 27, 2020

Dealership Rating
Employee Rating

I’m pleased with the service Dept and the courtesy of the people that are working with me whenever I bring my Enclave to the dealership More

by Willy3faze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Reyno

Dec 30, 2020

Williamson Buick GMC responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 25, 2020

Dealership Rating
Employee Rating

Roadside service by Manny was unbelievably fast. The best service anywhere anyyime. I was stuck and needed fast repair in order to make an appointment. At first it was projected to be an hour. Then Manny cal More

by JOHNSCHULTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Manny

Dec 30, 2020

Williamson Buick GMC responded

Hello John and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 24, 2020

Dealership Rating
Employee Rating

Carmen was very helpful and courteous. The service department was clean and well organized. The attendant at the coffee station was very nice too. Car was done on time. More

by JAL1308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 30, 2020

Williamson Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

December 22, 2020

Dealership Rating
Employee Rating

Excellent! Drove from Fort Lauderdale to get my car. Had everything ready. Car was exactly as promised. Had a small issue called them. They had me being car in gave me loaner and went over car. Got it More

by DONTANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Omar Barbachan

Dec 28, 2020

Williamson Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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