Carol Clark-Muniz | Page 76

I picked up a 2011 BMW X5 in December. Shortly after picking it up I felt the car was pulling to the right. This was our 4th BMW from Rallye (all leases) between my wife and I over the past few years. picking it up I felt the car was pulling to the right. This was our 4th BMW from Rallye (all leases) between my wife and I over the past few years. This is the 3rd time I picked up a new car and it pulled a bit to the right. One of the folks there, in the past, explained, it could happen as a result of the delivery to the dealer. The first two times it happened we brought the car in right away and they took car eof it. Thgis time, with all the snow, bad weather, a trip out of town, holidays, and a bout with the flu, I was slow to get it into the dealer to have it fixed -- Truth be told, the roads were always so bad and icy and slushy, at times I was sort of hoping I was mistaken and that clean dry roads would show me I was wrong. I brouht it and Carol Clark Muniz mentioned her only concern was that with 3,000 miles on it, and the roads as they are, they might see it as "damaged" as opposed to how I received it as such. Well, I did ot wnat to hra that (obviously) and it was not about the money so much as I was clear about the fact I received it that way. So I explained to Carol how I felt and I added I wuld like some consideration given my history -- including a bunch of repairs over the past year on the old car, which lead to me getting this one, at this time -- Carol did take it up with management and they took care of it for me. I have to say that all my dealings at Ralleye have been top notch. The service advisors, and especially Carol, conduct themselves like true professionals in manner and tone and experience, and consideration. Anytime you have to bring in any car to fix it, let's face it, it's a bummer, kind of annoying -- who wants to have to deal with it? -- but in my opinion, the folks here are top notch, considerate, and fair. The service is definitely pricey, but you have to know that going in, when you buy a BMW, you are signing up for that. But toss in that I gota loaner car, for two days --not a bmw this time-- and that I got my car back cleaned up, looking almost new, and that I can make an appointment and get in and out rather quick -- it's well done. I would recommend Ralleye to anybody looking to buy a BMW. I should also add that we had a sales man for years who moved on and George stepped right in and did not miss a beat. He was great also. And last...even the young man who got my bluetooth working one day last year, has seen me there a few times now, recognizes me somewhat, always says, hey how you been and all -- the thing there is he comes across as a real pro -- quality people at that dealership, for sure. More

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Love her!!!! Nice to work, Great follow-up!!! Takes care my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a probl my two cars!! I have purchase two cars from Rallye BMW one pre-own certifed 2006 325i for one of my Kids, its always serviced at Rallye never a problem!! My second BMW is 2010 335i with M Package fully loaded that treated liked my 3rd child by myself and Rallye Service Team and Headed by my Service Adviser Carol!!!! Love this PLACE!! Thank You, Marc Sachs More

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I have always been accomodated in the most courteous and professional manner with routine and "urgent" needs regarding my 2006 525XI BMW. The recent service involved a "cleansing" of the interior and ventil professional manner with routine and "urgent" needs regarding my 2006 525XI BMW. The recent service involved a "cleansing" of the interior and ventilation systems of my automobile. I requested these services due to - what I thought - were the causes of allergic reaction during my driving. More

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when you meet the customer with a smile its already certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next t certain you will be serviced the right way. The waiting was as promised and the car was even washed. She promised to check the heating system next time because i could not wait all day this time. the waiting room with coffee available was also a pleasure especially in the morning. More

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Rallye BMW is truly a class act. Before purchasing our BMW, we visited numerous other BMW dealers in the greater NY metroplitan area, and none approached the helpfulness and overall manner of the sales an BMW, we visited numerous other BMW dealers in the greater NY metroplitan area, and none approached the helpfulness and overall manner of the sales and service staff. There is no question that we will choose Rallye BMW for all our future servicing and sales needs. More

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The dealership experience was excellent. My vehicle was not only serviced for the initial concern, but the delealership addressed other unforseen requirements as a matter of policy. The people I dealt with not only serviced for the initial concern, but the delealership addressed other unforseen requirements as a matter of policy. The people I dealt with were just great. Professional, courteous, and very responsive to every question and need. The facility is terrific and very accomodating for those who wait for their vehicle to be serviced. I could not be happier. More

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Carol Clark-Muniz is a 5 star employee. Excellent knowledge, efficency and fabulous customer service. Best employee I have ever dealt with in any car dealership. She deserves a raise and promotion knowledge, efficency and fabulous customer service. Best employee I have ever dealt with in any car dealership. She deserves a raise and promotion if possible. I would recommend her highly to other friends and associates. More

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I had purchased a 2011 BMW X6 from another dealership, which after 2 months broke down it it took 4 weeks to repair. Rallye took owner ship of the issue as if I had bought the care from them. They made an which after 2 months broke down it it took 4 weeks to repair. Rallye took owner ship of the issue as if I had bought the care from them. They made an entirely new car with features and packages I didn't have in the original car all for the same lease price. The staff was so caring they made the ordeal pleasant instead of painful. More

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GREAT CUSTOMER SERVICE IS IMPORTANT WHEN IT COMES TO SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SE SERVICING YOUR VEHICLE, AND AT RALLYE SERVICE DEPARTMENT YOU RECEIVE FRIENDLY, PROFESSIONAL HELP AND CUROSITY. MOST IMPORTANT YOUR CAR RECEIVE THE SERVICE IT NEEDS. NICOLE LATTA More

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