Carol Still | Page 6

Recall Repairs I love my Ford Fusion but this is the second recall. The fact that I saw the recall on the internet 3 weeks before the Dealership in Starke had the pa I love my Ford Fusion but this is the second recall. The fact that I saw the recall on the internet 3 weeks before the Dealership in Starke had the parts to repair my car is disturbing. What other problems will come up in the future?? I would hope that the factory’s that build the Ford cars will make sure their product is safe before they release them to the consumer. My Question are there any cars that have no recalls.?? If there is I would certainly purchase it !!!! Shame on Ford!!!! More

by gaylek Verified Customer Verified Customer

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Service with a smile Anytime I take Either vehicle for service it's done right and at a fair price. This time I had a seat track replaced under warranty and it was no prob Anytime I take Either vehicle for service it's done right and at a fair price. This time I had a seat track replaced under warranty and it was no problem. The service writers are always trying to help with my needs. If and when I need another vehicle or service I will return to this dealership. It's hard to find a dealer that cares, whether its service, parts or the general manager they do care about you. Any time I see Amir Asadi he will ask if every one is treating me well with my service and is always concerned about my service. That means a lot.... service after the sale. Carol in service is always vey helpful and is a great asset to the business. I can't forget the parts manager, he does a great job with my over the counter parts purchases. More

by thomasbowen32091 Verified Customer Verified Customer

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Poor communication My part came in over a month ago and I'm still waiting on a phone call as to when I can bring my car in. A part that should be under warranty, they ar My part came in over a month ago and I'm still waiting on a phone call as to when I can bring my car in. A part that should be under warranty, they are stating it's been eaten by a rodent and I need to pay half. The sensor lights were on 3 days of the purchase of the car. My car is garage kept and 7 other vehicles on the property. Never have I had this issue. I've called numerous times, when speaking to the service reps they are very nice, but do not follow through. When I call back they act like they have no idea who I am or what I'm talking about. On a good note I give the sales dept 5 stars, very disappointed in service. I'm still awaiting to have a few minor things fixed that was wrong when I bought the car. I do love my car! More

by gail.hancock Verified Customer Verified Customer

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Not what we thought the problem was F250 had vibration in front end at speeds 60+. Tires had been rotated and "balanced" twice before, so we knew it was something else. Carol, Service F250 had vibration in front end at speeds 60+. Tires had been rotated and "balanced" twice before, so we knew it was something else. Carol, Service Manager, said that tires were always where they started. Guess what? It was a bad balance. Thanks! More

by LAG Verified Customer Verified Customer

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Excellent Service! Murray Ford is a first class operation in every aspect, sales, financing, and service! Murray Ford has restored our faith in car dealerships and we’l Murray Ford is a first class operation in every aspect, sales, financing, and service! Murray Ford has restored our faith in car dealerships and we’ll be customers for life! Please keep up the great work! More

by MRS2699 Verified Customer Verified Customer

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Does not keep to their word I was told shortly after I bought my truck that the problem that I had with it would be taken care of. I was told that when a permanent solution was I was told shortly after I bought my truck that the problem that I had with it would be taken care of. I was told that when a permanent solution was found they would fix it. Now they are saying that they won't. More

by Not Happy Verified Customer Verified Customer

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Very professional and informative. We bought the vehicle from Murray but live in Green Cove Springs. The dealership in Green Cove wanted extra for a service contract that we purchased w We bought the vehicle from Murray but live in Green Cove Springs. The dealership in Green Cove wanted extra for a service contract that we purchased with the vehicle. I contacted Carol at Murray and talked about the situation. She was very professional and I was convinced that I would take my vehicle back to Murray for service. More

by timsmom85 Verified Customer Verified Customer

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Great service Never been disappointed at Murray Ford. I have and will continue to recommend Murray Ford! Would not go anywhere else for service on my Mustang. Never been disappointed at Murray Ford. I have and will continue to recommend Murray Ford! Would not go anywhere else for service on my Mustang. More

by TINAN3102 Verified Customer Verified Customer

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Been good very professional Bought a 2015 Focus from them had a transmission issue, took a little bit to address but came back to service and got it fixed with no issues, everybo Bought a 2015 Focus from them had a transmission issue, took a little bit to address but came back to service and got it fixed with no issues, everybody was helpful and made it a good experience More

by DAKOTA9172 Verified Customer Verified Customer

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Amazing and Friendly Service They were very friendly. I’ve been several times and was very pleased each time leaving. I’ve had a few problems with my car but they have been able They were very friendly. I’ve been several times and was very pleased each time leaving. I’ve had a few problems with my car but they have been able to answer my questions and Are very friendly when I just call to ask questions as well they help in anyway that they can. Great service More

by JOLENEFMILLER4 Verified Customer Verified Customer

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