"I have been buying my vehicles from Murray Ford for quite..."
I have been buying my vehicles from Murray Ford for quite a few years now and they have all treated me with respect and honesty
"My wife and I drove to Murray Ford from Newberry because..."
My wife and I drove to Murray Ford from Newberry because of their great inventory of F-150 Pickup Trucks. We were greeted by AJ Mikkelson, AJ was extremely professional, there was no pressure from him to make any specific choices. He presented a lot of options and choices to us and listened to what we were looking for. Murray Ford had at least 28 F-150 Pickup Trucks on their lot to choose from.
In short order we found the perfect color with all the options we wanted. AJ provided great customer service to us.
We then met Rick Oster in the Finance Department. Rick was very professional and has a great customer service personality. He found us fantastic financing with a great interest rate for our new 2020 F-150 XLT Pickup Truck. By the end of afternoon we completed all the needed paperwork and now are the owners of a brand new 2020 Ford F-150 XLT Pickup Truck.
My wife and I are completely satisfied with the great customer service that was provided to us. We highly recommend Murray Ford to anyone who is planning on purchasing a new vehicle.
We have already recommended them to our family and friends.
A big THANK YOU to AJ and Rick, they provided 5 Star customer service to us.
Cheryl and Robert B
"From start to finish we were treated with class and..."
From start to finish we were treated with class and respect for our wants and needs in a vehicle. From the choosing to the signing , our experience was nothing short of awesome!!
Thanks for doing such a great job guys!
"Expectations of Quality Service Shot Down "
I had been taking my past two Ford vehicles to Murray Ford in Starke, since 2011. Service was always top notch, until this year. I had the battery die in my 2014 Escape in April 2019, towed in to dealership and expected a simple fix and go. Upon getting the vehicle back all was good until the car would not start the following day. Reached in to battery compartment and a cable was loose, moved it a bit and then I was able to start the car. Took it back to Murray Ford the following morning and waited for them to fix the issue. According to the tech that corrected the problem, the tech that had replaced the battery didn't bother connecting it back properly.
Fast forward to May 2019, I go to service the K&N Air Filter that I had installed in my Escape when I bought it. It had reached the 100k mile point to clean and service the K&N Air Filter. To my surprise, my K&N airfilter was gone, replaced with a standard Ford air filter! So sometime between 50K and 100k miles, a tech ignored the decal advising of the K&N Air Filter and replaced it with a standard one. I also discovered the air filter box was broken, possible rough handling when taking it out for the battery.
Being concerned over the lackluster service, I sent Ford Corp and Murray Ford a letter, with pics detailing the recent issues and my concerns for using their service department, not feeling that I could trust their techs to not damage my vehicle. Ford Corp responded advising with a form letter response that dealerships are independently owned, blah, blah but would file my complaint. Never heard a peep from Murray Ford.
"Check engine light "
I still have a check engine light on will I be able to have this repaired when I get back in town Friday was told it’s a egr sensor by management
"Bills new truck purchase."
Great people to deal with. Overwhelming selection of vehicles and prices. James Hilliard was especially helpful. No high pressure and no games. I would highly recommend Murray Ford to anyone.
It's our 4th vehicle from Murry Ford and we always appreciate there friendly sales people/ mangement going out of there way to make sure everything goes smoothly!!!
"Sales department is great. Service department needs improvem"
Sales is good Service is suspect I talked with Mike the Service Manager. His response was more reasons why things happen mostly Faods inability to to service other males and models. Nothing about the service reps bad attitude
My wife and I went to Murray ford to look at a F-350, and it was exactly what I was looking for. Are salesmen Ari was super nice hand handled every question and problems we had with ease. Had a lot fun there financing was easy and fixed a couple of problems with the truck quickly. I recommend Murray ford to anyone who is looking for a new or used vehicle. The whole staff was very courteous and friendly. Thx Ari for a great experience.
"Great experience "
Excellent and painless experience. I had a 2016 F 350 dually and told them what I wanted in trading for a 2019 F 350 dually. They went above and beyond my expectations to make it happen. I will continue to tell anyone that ask to deal with this dealership.