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Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 13

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

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549 Reviews of Carolina Wetzel

September 17, 2024

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Employee Rating

Had brought my vehicle here for a few things and always had a great experience. More

by kibrn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 19, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We appreciate you choosing Advantage Chevrolet of Hodgkins for your vehicle services. We're delighted to hear you've consistently had a great experience with us. We look forward to seeing you again for your next visit! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 13, 2024

Dealership Rating
Employee Rating

Took the steps to rectify a situation that they could not even duplicate. The situation was intermittent yet an extremely serious drivability issue. More

by myshell2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback. We appreciate you trusting us with your vehicle and letting us know that you are happy with the result. At Advantage Chevrolet of Hodgkins, we strive to ensure every vehicle is thoroughly examined, even with intermittent problems. If you have any further concerns or need assistance, please don't hesitate to reach out to us! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 11, 2024

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Employee Rating

They do great work quite time great attitude. Great waiting area for their customers friendly More

by ltylerhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Forgot her name but she was very helpful

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Sep 12, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We at Advantage Chevrolet of Hodgkins truly appreciate your kind words about our team's work and the experience you had while waiting. I strive to create a welcoming environment for all our customers. I look forward to serving you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 10, 2024

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Employee Rating

Waited over 2 hours for an oil change and tire rotation and they never rotated the tires but charged me for it. Then wanted me to wait another 20-30 minutes to get car washed More

by Bg20526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 12, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I understand your frustration regarding the lengthy wait time for your oil change and tire rotation at Advantage Chevrolet of Hodgkins. We appreciate your feedback and want to assure you that we take these concerns seriously. Please reach out to me directly so we can address this matter and work towards a resolution. Your satisfaction is important to us. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

Sep 12, 2024

Bg20526 responded

Sorry but I don’t trust you guys and will never do business with you again. I thought that maybe the Advantage Chevrolet in bridgeview was an anomaly with a poorly run service department but it seems to be company wide.

September 03, 2024

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Employee Rating

Great dealership great employees always answer any questions and complete work on time or earlier than expected. More

by RCASTLE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Suarez , Chris Wetzel

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Sep 05, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We at Advantage Chevrolet of Hodgkins are thrilled to hear that you had a great experience with our team and that your questions were answered promptly. We pride ourselves on timely service and appreciate your recognition of our efforts. We look forward to seeing you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

September 03, 2024

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Employee Rating

Carolina is excellent to work with. This ended up being an insurance claim and Carolina handled all the necessary paperwork. She also fought the insurance company to help prevent me f More

by glrodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro, Paula Sikirica

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Sep 05, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We truly appreciate your feedback about your experience with Advantage Chevrolet of Hodgkins. It's fantastic to hear that Carolina provided excellent support throughout your insurance claim and ensured the process was as smooth as possible. We're glad the work was completed promptly for you. We look forward to assisting you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

August 27, 2024

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Employee Rating

Was an easy job for oil change. They even washed the car. Was told up to 2 hours but was done in 1. WOW More

by kellybuys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! We're thrilled to hear that your oil change at Advantage Chevrolet of Hodgkins was quick and convenient and that you appreciated the car wash. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

August 17, 2024

Dealership Rating
Employee Rating

I had a great experience with both Denise and Dennis (finance). Denise came along for a road test and helped with some of the newer technology on the car. Dennis did his best to find financing. I nee More

by ddoerr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Reily, denise Visvardis

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Aug 20, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience! I am glad to hear that Denise and Dennis provided you with excellent assistance during your visit to Advantage Chevrolet of Hodgkins. It's great to know that you found the road test helpful and that our team worked hard to secure financing for you. I appreciate your understanding regarding the installation of the hitch and I am pleased that we could provide you with a rental during that time. Your feedback is invaluable, and I look forward to serving you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

August 01, 2024

Dealership Rating
Employee Rating

Great experience all around. Setting up the service appointment, getting the inspection, and completed repairs, were all seamless and fast. Carolina called to update me on the pr More

by christopher.smith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julia Harskey, Tim Neighbors, Felipe Alfaro

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Aug 02, 2024

Advantage Chevrolet of Hodgkins responded

Thank you, Christopher! I greatly appreciate your kind words and I am thrilled to hear about your positive experience at Advantage Chevrolet of Hodgkins. I'm glad Carolina and Felipe, along with the rest of the team, could assist you throughout the process with your Traverse. I look forward to seeing you again for your scheduled maintenance and repairs. Thank you for choosing us! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

June 25, 2024

Dealership Rating
Employee Rating

Carolina was great to work with . Very helpful and would recommend the dealership for service More

by cknudsen0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 26, 2024

Advantage Chevrolet of Hodgkins responded

Thank you for your positive feedback! I appreciate your recommendation and I am glad to hear that you found our team helpful. If you ever need anything in the future, feel free to reach out to Advantage Chevrolet of Hodgkins. I look forward to assisting you again! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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