Carolina Wetzel | Page 14

Keep excellent services on my vehicle throughout the years and never have any issues dealing with the dealership. years and never have any issues dealing with the dealership. More

by sleepy01lh Verified Customer Verified Customer

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Carolina is my go to advisor whenever I bring my Blazer in for service. She greets me by name before I even exit my vehicle. I’m a picky customer, to put it lightly, and Carolina always exceeds my expectat in for service. She greets me by name before I even exit my vehicle. I’m a picky customer, to put it lightly, and Carolina always exceeds my expectations. I recently purchased new tires thru the dealership, and Carolina took the time to go thru each tire option explaining my choices thoroughly. More

by matthew.mahoney1982 Verified Customer Verified Customer

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Patryk Wyrazik was extremely helpful, professional, and attentive to the customer's needs. Since I brought my car for service, he was the first to greet me and made the service experience very pleasant. Ho attentive to the customer's needs. Since I brought my car for service, he was the first to greet me and made the service experience very pleasant. However, when I came to pick up my car, and as I drove home, I realized that my key fob was punched through. It was so damaged that I could not even lock my car. I then called Patryk, and he stated that he will discuss with the manager about this issue. I received an update call back stating that the manager said I had to pay for a replacement key fob because it was my fault the key fob had some years on it. However, the key fob, although older, did not show signs of being weak or worn to the point of breaking. When I went in-person to discuss this issue further with the manager, he stated that it was again my fault for the key fob being punched through. I explained that it was perfectly fine before I dropped off the car and key, and then after the appointment, I received it broken. The manager Felipe also said that it could be from all the lotion that women put on that weakened the fob. I told Felipe that that's a ridiculous accusation and that I do not put on lotion and touch my keys, nor do I have long nails that could possible puncture the buttons. In addition, the puncture on the key fob spanned all the buttons, as if a burly finger pressed hard on the fob, or, from someone pressing hard with gloves on. The manager Felipe kept defending that it was not the dealer's fault for the broken fob, and while I was trying to explain, he kept raising his voice and trying to talk over me. When I had a moment to talk, I told the manager that instead of trying to appease the customer and resolve the issue in a manner as expected in a professional position, he was making this a larger issue than it had to be and also making an unpleasant environment. I have been bringing my 2 cars for many years for all their service needs, spending thousands of dollars, and he's making a big deal out of replacing my key fob that I did not break. I told the manager that my Cruze has to return for service soon and probably for a turbo issue, which will run hundreds to thousands of dollars. After checking my account, he then agreed to issue a new key fob, waiving the fees, because of the thousands of dollars we spend at this dealership and our many years of loyalty. I was shocked from this whole situation because I expected the manager to carry a professional and calm disposition when interacting with customers and making customer satisfaction a core value as a representative of Advantage Chevrolet. When I sat in the reception area, waiting for my replacement key fob, Patryk continually checked in with me to update me of the status. I waited over 1 hour for the fob to be paired with my vehicle, and Patryk made sure to give me updates throughout. Not once has Patryk showed impatience nor unprofessionalism toward me or the situation. Patryk even stayed after-hours until the end of my visit. Upon showing me to my car with my replacement fob, he even kindly insisted on removing the service plastic/barriers and dispose of them for me. Although this traumatic experience dealing with the manager would have deterred me from returning to this dealership for future service, because of the respectfulness and care I received from Patryk Wyrazik this visit, and from my previous service advisor Carolina Wetzel, I look forward to returning and working with my service advisors in the future. Thank you Patryk Wyrazik for your excellent customer service and exceptional care! More

by princessme17 Verified Customer Verified Customer

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A quality dealership with professional workers. Family atmosphere. Plenty of restaurants in the area helps. Family atmosphere. Plenty of restaurants in the area helps. More

by ronharlan Verified Customer Verified Customer

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It took 5 years to finally call me in to take care of my recall I asked for an oil change while it was going to take 2 1/2 hours to do the recall and I was told that it wouldn't be ready till four pm, so recall I asked for an oil change while it was going to take 2 1/2 hours to do the recall and I was told that it wouldn't be ready till four pm, so I skipped the oil change then they informed me this was wrong and this was wrong. I purchased 4 brand new vehicles there and I get treated like a second class citizen More

by TUDO1 Verified Customer Verified Customer

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Love this dealer's service center. Easy to schedule appointments, staff is super nice and knowledgeable. They make me feel like a valued customer. Easy to schedule appointments, staff is super nice and knowledgeable. They make me feel like a valued customer. More

by astro102 Verified Customer Verified Customer

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Came in for an oil change and it took almost two hours. Fortunately they have coffee and snacks. Fortunately they have coffee and snacks. More

by dean Verified Customer Verified Customer

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Carolina always has a pleasant attitude and helps me whenever I come in. She thoroughly explains things to my understandingz whenever I come in. She thoroughly explains things to my understandingz More

by TEMEKA.OLLIE Verified Customer Verified Customer

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Great dealership to work with. The service advisors are always extremely helpful and patient. Highly recommend! The service advisors are always extremely helpful and patient. Highly recommend! More

by PETERGORMAN96 Verified Customer Verified Customer

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Advantage Chevrolet of Hodgkins work every hard to find out what the problem was with the trailer brake control. They told me that I would need to bring the trailer in with the truck to find out what the p out what the problem was with the trailer brake control. They told me that I would need to bring the trailer in with the truck to find out what the problem was. So I did bring the trailer and truck in and they sand me over to the truck center and had Chris Wetzel check out the brake controller problem it turned out that the cluster panel was bad. So they order a new cluster panel and installed it the problem has been resolved trailer brakes are working fine! More

by james_albright Verified Customer Verified Customer

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