Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 25

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
583 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

583 Reviews

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583 Reviews of Carolina Wetzel

October 02, 2023

Dealership Rating
Employee Rating

I have been coming to Advantage since I bought my first Equinox in 2009 and have never been disappointed in the service and especially the personal More

by riablue223
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro, Owen Suarez

Oct 05, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

September 29, 2023

Dealership Rating
Employee Rating

Always prompt and quality service that accepts and suggests coupon availability. Our family relies on Advantage customer service. More

by go60652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Oct 02, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words. We feel our service department is what makes Advantage Chevrolet of Hodgkins special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 29, 2023

Dealership Rating
Employee Rating

Liked the use of video inspection, service was done correctly and completed on time - good customer service. More

by robertdevineeffem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Sep 29, 2023

Advantage Chevrolet of Hodgkins responded

Hi Robert, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Advantage Chevrolet of Hodgkins. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 25, 2023

Dealership Rating
Employee Rating

Always great service. I have been a loyal customer for many years and we always come back and always refer our family. More

by alfaro.ana77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Sep 25, 2023

Advantage Chevrolet of Hodgkins responded

Alfaro, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 24, 2023

Dealership Rating
Employee Rating

Everyone there is very polite and friendly great customer service. Felipe and Carolina are the best they go an extra mile to help. Thanks guys More

by litoelisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Sep 26, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Carolina went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact me directly! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 23, 2023

Dealership Rating
Employee Rating

It is my pleasure to submit a review regarding my most recent service visit with my car. Everyone will agree it had been a challenging repair, however the service team from Carolina, to Owen and to Patri More

by g.galligani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julia Harskey, Owen Suarez , Patryk Wyrazik, Tasha at the cashiers office

Sep 26, 2023

Advantage Chevrolet of Hodgkins responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 18, 2023

Dealership Rating
Employee Rating

Carolina was fantastic. My issue started back in July because my engine light came on. I had the fillet neck replaced which cost me close to $900. I had to bring the car bac More

by stinkie43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Advantage Chevrolet of Hodgkins responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 18, 2023

Dealership Rating
Employee Rating

It was very professional Curtis but the only thing I have problem at the time that it took from my car to be ready but the work was perfect thank you More

by eddieherman1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Advantage Chevrolet of Hodgkins responded

Thanks for your great review, Eddie. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 30, 2023

Dealership Rating
Employee Rating

Very professional and courteous! Explained everything that was needed. They also kept me informed throughout the process More

by sipeaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Advantage Chevrolet of Hodgkins responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

August 28, 2023

Dealership Rating
Employee Rating

The entire process was smooth with no issues. Appointment was easy to make and communication was good. More

by johalloran225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Aug 31, 2023

Advantage Chevrolet of Hodgkins responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charlie Watson cwatson@advantagedealer.net 708-215-2396

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