Dealer Reviews
Cars for Sale
Dealer Log In
Carolina Wetzel
Carolina Wetzel | Page 26
Service Advisor
Advantage Chevrolet of Hodgkins
9510 Joliet Rd
Hodgkins, IL 60525
583 Reviews
Languages Spoken
English
Spanish
583 Reviews
Write a Review
583 Reviews of Carolina Wetzel
August 22, 2023
Work was done quickly and correctly. Carolina was pleasant, helpful, and knowledgeable as always. All and all a very pleasant experience. Carolina was pleasant, helpful, and knowledgeable as always. All and all a very pleasant experience. More
by POLFUSEDJU
Verified CustomerOther Employees Tagged: Felipe Alfaro
August 09, 2023
I like this dealer because the are nice and accomadating it did not use to be tat way it did not use to be tat way More
by jrjohnson4707
Other Employees Tagged: Felipe Alfaro
July 24, 2023
This dealership is very courteous and accommodating on appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's neede appointments. The workmanship and honesty on inspections. I think it's great they do video inspections to get a better understanding of what's needed for my vehicle. The courtesy wash as always is appreciated. I do work with Caroline as my service rep the past couple of years and she's outstanding! In and out and always available when I have questions or need service. Thank you More
by STEELEMPIRE211
Other Employees Tagged: Owen Suarez
July 20, 2023
A horrible service experience! A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for A multitude of errors from a dealership that I have purchased 13 vehicles from. I purchased a 2022 Tahoe for my wife last year and a 2022 Equinox for myself (paid cash for both) Your sales department is top notch Joslynn Keys has been my salesperson for almost every purchase a true professional. My wife dropped off her Tahoe for the second free oil change and instructed the service department that a security light keeps flashing and beeping while driving. My first issue is that they were telling her that she needs a wheel alignment on a car that has 10K miles, outrageous! I just returned from a trip with that car and it tracks perfectly, no drifting no pulling, rides like it's on a rail. So after having the car all day my wife had to call and see if it was ready to be picked up, no communication from the service department after I called and told them to stop trying to upsell my wife on things the car does not need. After telling my wife everything has been fixed the security light came back on on her way home. When I looked at the paperwork there was no mention of the light coming on. I'll save you all of the back and forth over the next 2.5 weeks of my wife taking the car back after they said it was fixed and it was not. At one point I saw my wife's car several miles from the dealership at a residential home. When I called and asked what was going on my service writer told me a porter had taken it for a test drive and had an errand to run. Unacceptable! When we finally picked up the car several hundred miles had been put on it and the oil life was already down to 79%. not to mention an almost empty gas tank. Since we picked it up over two weeks ago there has been not one phone call from the dealer to follow up. I have 4 boys 3 of which are fireman and they all drive Advantage pickup trucks. Is this how GM treats its most loyal customers? There are plenty of alternatives that I would have never considered in the past but it may be time to look elsewhere. More
by 22collector
Other Employees Tagged: Joslynn Keys, Felipe Alfaro
Dealership Inventory (343 Vehicles)
