Carolina Wetzel | Page 5

The sales service and business departments were excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overa excellent. Completely satisfied with the new purchase Silverado 1500 and installation of add-ons by the service department and reasonable price overall. More

by eruff Verified Customer Verified Customer

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I am outraged by the way I was treated by my service advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful d advisor, Carolina, during my recent visit. What should have been a straightforward repair turned into one of the most frustrating and disrespectful dealership experiences I have ever had. I brought in my 2016 Chevy Trax for an oil pan replacement after a drain bolt extraction attempt. I supplied the oil, filter, and a brand new drain bolt yet I was still charged for the very same parts I provided, except the oil. That is dishonest and unacceptable. Then I was quoted $1600 for the repair. Let’s call this what it is: price gouging. This is not a high performance Corvette or Camaro, it is an economy SUV. Charging over $200 per hour for labor on a basic Trax repair is absurd and insulting to any customer’s intelligence. As bad as the pricing was, the attitude was worse. After speaking with Carolina twice over the phone, I called a third time to ask about the warranty on the parts. Another employee answered and announced, “Patryk Kane is on the phone.” Carolina could then be heard in the background saying, “again?” That one word was dripping with disdain. It was rude, dismissive, and unprofessional. I should not be mocked or criticized for asking questions about a repair order that is just shy of $2000. The lack of respect and professionalism displayed by Carolina is appalling. Chevy claims to stand for customer trust and quality service, but my experience was the exact opposite. Between the inflated charges and the blatant disrespect, I left feeling humiliated and taken advantage of. I will never recommend this dealership to anyone, and I expect the service manager to contact me immediately to address both the pricing practices and the unprofessional conduct of the service staff. More

by PATRYKDKANE Verified Customer Verified Customer

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Steve is sales is great as always. Owen and Carolina great. Dennis in Business is great and very professional. Owen and Carolina great. Dennis in Business is great and very professional. More

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Carolina is very nice, and knowledgeable. This location is my favorite, out of all the other local locations. I really enjoy going to this Chevy dealership because the staff always makes the This location is my favorite, out of all the other local locations. I really enjoy going to this Chevy dealership because the staff always makes the process easy and stress-free. Everyone is friendly, professional, and willing to answer any questions I have without making me feel rushed or pressured. They’re honest about what services are needed and never try to push unnecessary add-ons, which gives me confidence and trust in bringing my vehicle here. More

by EmilyV Verified Customer Verified Customer

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I always receive great service from Advantage. Easy scheduling, quick drop-off, wonderful communication during appt, fast pick-up, Easy scheduling, quick drop-off, wonderful communication during appt, fast pick-up, More

by dcarmazzi Verified Customer Verified Customer

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We always bring our cats here. They have great customer service, polite and friendly staff. They have great customer service, polite and friendly staff. More

by litoelisa Verified Customer Verified Customer

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Great service at a reasonable price. I brought my truck at Advantage and always have it serviced here. I brought my truck at Advantage and always have it serviced here. More

by RJZ1018 Verified Customer Verified Customer

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Short wait. ..oil change and tire rotation were done in less time than was quoted ..oil change and tire rotation were done in less time than was quoted More

by KickBend Verified Customer Verified Customer

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Friendly employees on both sales and service Will make you feel like family. Great atmosphere you feel like family. Great atmosphere More

by ericzaragoza21 Verified Customer Verified Customer

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Dealer was very quick with service as well as nice, clean safe. They also informed me of needed repairs and what needs to be done on my maintenance for my vehicle. safe. They also informed me of needed repairs and what needs to be done on my maintenance for my vehicle. More

by manny5335v Verified Customer Verified Customer

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