Caroline Combs
Caroline Combs at BMW of West Chester

Caroline Combs | Page 3

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
177 Reviews

Dealership Experience

6 yrs, 5 mos

4.9

177 Reviews

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177 Reviews of Caroline Combs

March 14, 2026

Dealership Rating
Employee Rating

Great customer service, timely response and delivery by the mechanics. Would recommend BMW West Chester as a top spot in Customer service. More

by germangirl2340
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 14, 2026

Dealership Rating
Employee Rating

Quick, courteous staff, no issues Service department is leaps and bounds better than Union Park. I will happily remain a customer for both my BMW's service needs and when it's time to purchase a new vehicl More

by L4ndshrk
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 14, 2026

Dealership Rating
Employee Rating

Emir was great to work with. Highly recommend. Will be back for the next one! More

by bpcrate17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emir.

March 14, 2026

Dealership Rating
Employee Rating

I really enjoyed getting to know and working with new service advisor Caroline. She has been very helpful and communicative thus far! More

by adc170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2026

Dealership Rating
Employee Rating

Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. More

by Pinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2026

Dealership Rating
Employee Rating

I appreciate the excellent service tailored to my needs. A rare find in a big dealership More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 09, 2026

Dealership Rating
Employee Rating

Caroline was an excellent service advisor! She was quick to reply and went above and beyond to get my car over to the shop and managed a very smooth recall repair process for my car. More

by KevinH
Recommend Dealer
Yes

March 08, 2026

Dealership Rating
Employee Rating

Friendly and easy to deal with. I find it bothersome that you charge 3% for the use of a credit card. More

by KLEYLEIN0
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 08, 2026

Dealership Rating
Employee Rating

BMW of Westchester's, Caroline and Steve did an excellent job. They took the time out to get my issue rectified. So a big thank you to those guys. More

by OHSNAPMINTER80
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 06, 2026

Dealership Rating
Employee Rating

All good but pick up hours need to be extended to 630 pm at a minimum More

by jgbal59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

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