Caroline Fletcher | Page 12

Completed service quickly and staff was very helpful and friendly. Answered all my service questions well friendly. Answered all my service questions well More

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Caroline and the team did and amazing job with the service I needed today. I really appreciate how quickly they got the service done. THANK YOUUU service I needed today. I really appreciate how quickly they got the service done. THANK YOUUU More

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Wonderful service Caroline was very polite and thoughtful got me in and out quickly and was very helpful explaining what was going on with my car got me in and out quickly and was very helpful explaining what was going on with my car More

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Excellent and professional service all around. They made sure to take care of the extra service and recall and was flexible when I needed a ride home via Lyft even though I was willing to cover th They made sure to take care of the extra service and recall and was flexible when I needed a ride home via Lyft even though I was willing to cover the cost. More

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Caroline and the rest of the team is always a delight to work with always quick and friendly, she has a bubbly personality that keeps us coming back thank you royal Moore work with always quick and friendly, she has a bubbly personality that keeps us coming back thank you royal Moore More

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From the moment I arrived, Caroline and the team has great energy friendly and attentive. Very pleased about the experience. Never felt stress out at all. Caroline was incredibly efficient—my oil chang great energy friendly and attentive. Very pleased about the experience. Never felt stress out at all. Caroline was incredibly efficient—my oil change was completed in record time without compromising on quality<3 More

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She was amazing from the start. Greeted me with a smile and a " How's your day going" a very welcoming attitude and positivity. Address all my concerns and answer all my questions. Greeted me with a smile and a " How's your day going" a very welcoming attitude and positivity. Address all my concerns and answer all my questions. Definitely will keep coming back thanks to her. More

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Eight years ago after I bought my Toyota Sienna, and for some reason the finance manager didn't want me to get the idea that I had gotten as good a deal as I thought I had. He told me I spent more than the some reason the finance manager didn't want me to get the idea that I had gotten as good a deal as I thought I had. He told me I spent more than the average. That hurt my feelings and I haven't got a clue why he said it. I was thinking about taking off three stars from the review for the dealership because of that.. That"s how long my memory is for being mistreated. However, over that eight years I have had nothing but excellent service from the service department. So I gave them the stars they deserved. The important thing to remember is that people in the car industry should be careful about what they say to customers and to respect them. One wrong word can be remembered for a lifetime and be brought to light in the minds of an untold number of people in that customer's community of relationships. That's the point of having these surveys I imagine. More

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Caroline was very knowledgeable and friendly in our interaction. Vehicle was finished in less time than I thought it would take. Going back tomorrow with our RAV4 for service interaction. Vehicle was finished in less time than I thought it would take. Going back tomorrow with our RAV4 for service More

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Fast friendly service. However, wiper fluids were not filled. Liked Caroline as a service advisor. However, wiper fluids were not filled. Liked Caroline as a service advisor. More

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