Cassandra Westfall | Page 74

Car Service done right Heather and team worked with me to get my 30k maintenance complete on my Subaru. The work was done on time. The crew is friendly and worked hard to Heather and team worked with me to get my 30k maintenance complete on my Subaru. The work was done on time. The crew is friendly and worked hard to make sure my time was a very positive experience. Thank you to Heather and team at Maple Hill. More

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4David2rotateVolvo I plan to take our 2005 Volvo in for tire rotation with this coupon: Earlier this month I had my 2009 Subaru in for serious clutch replacement and th I plan to take our 2005 Volvo in for tire rotation with this coupon: Earlier this month I had my 2009 Subaru in for serious clutch replacement and the service personnel were great. Yesterday I took it in for an oil change and again the service personnel were prompt and courteous While there my wife and I test drove the new Forester and Crosstrek : salesman and assistants were very helpful. More

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David’s Subaru clutch malfunction Excellent service dealing with a clutch malfunction. Took a while to get 2009 parts for repair but the Crosstrek loaner was fun to drive and we are no Excellent service dealing with a clutch malfunction. Took a while to get 2009 parts for repair but the Crosstrek loaner was fun to drive and we are now going to test a new one. More

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Subaru Outback 30000 mile service Cassandra was friendly and helpful. 30,000 mile service takes at least 4 hours and I was told that when I made my appointment so I could reserve a lo Cassandra was friendly and helpful. 30,000 mile service takes at least 4 hours and I was told that when I made my appointment so I could reserve a loaner car. Went over everything when I came back to pick up my car. Very happy with the service department, as usual. More

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Great experience Friendly service from the time I arrived. Very clean and comfortable waiting area to work in while I waited. Got my vehicle serviced and back on the r Friendly service from the time I arrived. Very clean and comfortable waiting area to work in while I waited. Got my vehicle serviced and back on the road quickly. More

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Service Check engine light on, this has happened 3-4 times last 18 months. Have replaced gas cap twice and checked with EVAP leak detector. Found small leak Check engine light on, this has happened 3-4 times last 18 months. Have replaced gas cap twice and checked with EVAP leak detector. Found small leak and replaced some parts, this resolved problem for a few months but problem still persists. Cleared code and all OK for now, but issue will probably occur again. This is small pin hole leak that has to get worse before it can be found and permanently repaired. Cruise control becomes disabled when this occurs which is a minor annoyance. Am satisfied with service done thus far. More

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Service Advisor Tyler West Made It Right Manufacturer recommended an inspection of bodywork completed through a dealer referral. Attempts to schedule inspection and document findings were mis Manufacturer recommended an inspection of bodywork completed through a dealer referral. Attempts to schedule inspection and document findings were mishandled twice. Tyler got right on it, remembering a phone conversation about the situation weeks before. He made sure the inspection was completed and my records updated accordingly, following the manufacturer's guidance to protect the car's warranty. Thank you! More

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2nd service appointment The service appointment was efficient, easy to set up & lasted a reasonable amount of time. The location was conducive to strolling while I waited. The service appointment was efficient, easy to set up & lasted a reasonable amount of time. The location was conducive to strolling while I waited. I was pleased with the service. More

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10,000 mile service Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. More

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Could not be any better Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dea Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dealership service bay without an appointment looking for help with my situation. Concerned that heavy continued wear might lead to a blow out on the towed vehicle I asked if service could fit me in to their work schedule some time during the day. Speaking with Ms Cassandra Westfall, the service advisor she spoke to the service manager, on my behalf and arranged a check of the vehicle for alignment problem and if I would need to replace the tire or possibly all 4 tires. I had arrived unscheduled at 8:00am and expected to spend the entire day waiting but to my surprise the vehicle was repaired and ready in a couple hours. The situation was rectified and Ms Westfall kept me advised of the progress, answered all my questions and was genuinely there to see I got the help needed to be safely on the road with the repairs performed. Again, expecting a costly repair the final cost was far below my expectations and I was advised that I did not need to purchase 4 new tires. The honesty and thoroughness of the Dealership truly impressed me. I would highly recommend MapleHill Subaru based my personal experience and the assistance from Ms Cassandra Westfall. Ed L. More

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