Cassandra Westfall
Cassandra Westfall at Maple Hill Auto Group
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Cassandra Westfall | Page 74

Subaru and Volvo Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
755 Reviews

Dealership Experience

6 yrs, 9 mos

Industry Experience

10 yrs, 3 mos

Specialties & Trainings

Subaru Certified

4.8

755 Reviews

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755 Reviews of Cassandra Westfall

August 09, 2018

Dealership Rating
Employee Rating

Car Service done right Heather and team worked with me to get my 30k maintenance complete on my Subaru. The work was done on time. The crew is friendly and worked hard to More

by WonderousCoast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Crummel

August 09, 2018

Dealership Rating
Employee Rating

4David2rotateVolvo I plan to take our 2005 Volvo in for tire rotation with this coupon: Earlier this month I had my 2009 Subaru in for serious clutch replacement and th More

by DrD@theWheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck , Heather Crummel, Amie Freeman, Phil Lawrence, Tyler West

August 08, 2018

Dealership Rating
Employee Rating

David’s Subaru clutch malfunction Excellent service dealing with a clutch malfunction. Took a while to get 2009 parts for repair but the Crosstrek loaner was fun to drive and we are no More

by Drdavidb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Jeff Daniel

August 08, 2018

Dealership Rating
Employee Rating

Subaru Outback 30000 mile service Cassandra was friendly and helpful. 30,000 mile service takes at least 4 hours and I was told that when I made my appointment so I could reserve a lo More

by CKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 07, 2018

Dealership Rating
Employee Rating

Great experience Friendly service from the time I arrived. Very clean and comfortable waiting area to work in while I waited. Got my vehicle serviced and back on the r More

by refsta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 06, 2018

Dealership Rating
Employee Rating

Service Check engine light on, this has happened 3-4 times last 18 months. Have replaced gas cap twice and checked with EVAP leak detector. Found small leak More

by Ecurb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 06, 2018

Dealership Rating
Employee Rating

Service Advisor Tyler West Made It Right Manufacturer recommended an inspection of bodywork completed through a dealer referral. Attempts to schedule inspection and document findings were mis More

by smc90su93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler West

August 03, 2018

Dealership Rating
Employee Rating

2nd service appointment The service appointment was efficient, easy to set up & lasted a reasonable amount of time. The location was conducive to strolling while I waited. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 01, 2018

Dealership Rating
Employee Rating

10,000 mile service Check-in was seamless, and my loaner car was ready for me. All the work was done in a timely manner, and I was called as soon as it was done. More

by mkh50kzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 31, 2018

Dealership Rating
Employee Rating

Could not be any better Trouble with alignment and obvious wear on edge tread of tire on a Subaru Forester while traveling cross country towed behind an RV. Showed up at dea More

by mooska32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Huffman, Steve Nutt, not sure which service tech worked on the vehicle and explained options and repairs done.

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