Cassandra Westfall | Page 75

unsatisfactory I have been dealing with an oil consumption issue for over 12 months regarding my 2015 Forester. Last week my oil warning light illuminated 2406 miles I have been dealing with an oil consumption issue for over 12 months regarding my 2015 Forester. Last week my oil warning light illuminated 2406 miles before my next scheduled dealership oil change. I pulled over and called service at MHAG to seek advise and direction, ie, should I add oil or bring the vehicle into MHAG. I was informed that my situation " was not untypical". The following week an inspection by MHAG revealed no oil leaks. I was advised that oil warnings between oil changes on a vehicle still under warranty was investigated and it was suggested I contact the Subaru Corporation. As a repeat customer of MHAG I was expecting more support and assistance. More

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Excellent Service with knowledgeable, friendly employees While traveling between Chicago and Marshall, Michigan, our Outback's oil warning light went on. We knew of Maple Hill and we chose to stop there. We While traveling between Chicago and Marshall, Michigan, our Outback's oil warning light went on. We knew of Maple Hill and we chose to stop there. We were greeted by Cassandra Westfall who understood that we needed immediate attention and made that happen. The service staff (sadly, I did not get their names) diagnosed the problem, assuring us that it was not serious, and got us underway in half an hour with no charge. That's a 5-Star dealership! More

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Satisfied customer My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I st My 2017 Subaru forester's battery was failing after only 17 months. The company warranty was good for 3 years or 30,000 miles. My car has 60,000. I still thought The battery should be covered. The service manager agreed and replaced the battery at no charge. The decision aligned with the great service I've been receiving. I continue to be a very satisfied customer. More

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Had an 8 am appointment and had my car back by 9:30. Great! I always make an appointment and am treated well. I love my Subaru and trust Maplehill. I wish they had fixed my heater when they said it was fixed bu I always make an appointment and am treated well. I love my Subaru and trust Maplehill. I wish they had fixed my heater when they said it was fixed but I'm sure they will address that down the road. Thanks. MP More

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Good service, but I was kept informed well during the service call. Everyone was very polite and accommodating. The online appointment schedule system was less than w I was kept informed well during the service call. Everyone was very polite and accommodating. The online appointment schedule system was less than what I have come to expect from Maple Hill Subaru service. The person scheduling asked when I was wanting an appointment...but offered me something completely different; we discussed what I needed, but I had questions. She said she’d connect me to someone to discuss this with. That did not happen and the service call she ended up sending through was incomplete/incorrect. This might be convenient for the dealership, but not for me. It has not been the same since Rick Milbeck left...can you bring him back, please? More

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Best Stop For Any Subaru Maintenance Prices can be a bit higher than somewhere like Belle Tire or the like, but you go to the dealership to service your vehicle for a specialized and thor Prices can be a bit higher than somewhere like Belle Tire or the like, but you go to the dealership to service your vehicle for a specialized and thorough repair. Maple Hill excels at this, making sure everything was up to par or better, even throwing in a car wash to top it all off. Thank you Maple Hill! More

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Maple Hill wins again! While I have to drive about 45 miles it is always worth it. They maintain my 2012 Outback with competency and friendliness. They have all my service While I have to drive about 45 miles it is always worth it. They maintain my 2012 Outback with competency and friendliness. They have all my service records so when I decide to sell or trade the next owner will know the vehicle has been maintained in scheduled sequence.. Thank you Cassandra Wearfall for your assistance today! You represent the service dept very well! Graham Duryee Ps. Good to see Jim Vandb today too! More

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Oil change and inspection. This dealership is a very friendly and professional group of people who really care for their customers. They showed me any filters that should be re This dealership is a very friendly and professional group of people who really care for their customers. They showed me any filters that should be replaced and made suggestions about future needs. I felt like I was important to them. More

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Why Kzoo Subaru = Love of Customers All of the folks at MapleHill Auto Group are the reason Kzoo Subaru = Love of Customers, but my latest trip proves three of the staff, Cassandra, Rand All of the folks at MapleHill Auto Group are the reason Kzoo Subaru = Love of Customers, but my latest trip proves three of the staff, Cassandra, Randi, and Misty, are especially customer-centered, professional, and personable. Sure I just dropped in for an oil change and explained I had plenty of time, but I got to enjoy some quality me time because the location allowed me to walk, on a lovely day, to my bank and to eat a quick, late lunch before relaxing in the lounge with a cup of Vermont Maple coffee. The service folks explained how well my car was working and prepped it for a trip to NC where I'm enjoying a holiday. Thanks everyone. I'm feeling the love . . . 700 miles away! More

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Service My Legacy which has 30,000 miles had air leaking in the windows. I had the work done before warranty was up. The first time I was in, not enough tim My Legacy which has 30,000 miles had air leaking in the windows. I had the work done before warranty was up. The first time I was in, not enough time had been set aside to do the job. Cassandra was very nice and we set up another appointment. I took the car in again and was given a loaner while the work was done. Tyler did a great job keeping me informed how the work was proceeding. Thank you!! I appreciate both of them as I went through this process. More

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