"Very very unprofessional, horribly disappointed "
Spoke to sales rep and confirmed they had a specific vehicle exactly as we wanted to buy. Around 10:30,am today sat. Said we had a two hour drive and we're headed over and to please hold the keys. Called two more times before we arrived to confirm we were running later but would definitely be there. Walked in approx 330pm and was told the one only other customer in the dealership area was now test driving the only car we drove over 2 hr one way and took most of Saturday to see. Only to find sales guy didn't hold key and let the only other customer take our car which otherwise wS sitting for two months. Not only gave it to another client the only other client knowing we were driving all day in total to see the vehicle. Highly unprofessional. Crass. Poorly mannered. Uncouth
"Vehicle with 3600 mi has many issues. Dealership apathetic"
I purchased a 2015 Dodge Charger R/T from this dealership on 7/17/17. At the time of purchase, the vehicle had only 3600 miles. Within 4 days, the vehicle’s safety systems and transmission went haywire. Multiple warnings started flashing on the instrument cluster: Automatic Cruise Control Unavailable Service Required, Cruise Control Unavailable Service Required, LaneSense Unavailable, Service Electronic Stability Control, Service Shifter, Blind Spot Alert Unavailable Service Required, etc. The dashboard lights would brighten then dim repeatedly. The transmission would shift abruptly and the shifter was constantly clicking. Then the vehicle threw a check engine light. I took the vehicle to a nearby Dodge/Chrysler dealership and as of today, they have had the vehicle for weeks and it is still not repaired. I contacted Bradshaw and was transferred to a service manager who basically informed me that my only option was to purse the manufacturer’s warranty. They did not seem concerned about my buying a relatively new vehicle from them that was experiencing catastrophic electronic failures, nor did they seem interested in resolving the situation.
I purchased this vehicle 36 days ago. For the last 28 of those, this car has been in another dealership's garage for repairs with no end in sight. This is ridiculous.
"Recommend Ernest Jones "
Had a great experience with the team. Ernest took the lead and made sure everything was above great from start to finish. He made sure he to car of my concerns from start to finish. Everyone made sure that our business continued stay with them for our second Cadillac.