Celeste DesRosiers | Page 17

Great salesman and wonderful experience Dylan and the others at Heritage Ford were great to deal with. Dylan was very helpful and made sure we got the truck and everything we wanted in the t Dylan and the others at Heritage Ford were great to deal with. Dylan was very helpful and made sure we got the truck and everything we wanted in the truck. Even after our purchase Dylan was helpful with a few thing about the truck. I would recommend Heritage if you are in the market to buy a new vehicle. Thank you Heritage Ford for a great buying experience! More

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Truly stunning service I just got home with my brand new car from Heritage Ford and I can only heap praise on everyone at the dealership for the experience I had. From start I just got home with my brand new car from Heritage Ford and I can only heap praise on everyone at the dealership for the experience I had. From start to finish, I felt like I was being treated not just as a customer, but a human being--like my time and wants and needs were all valuable, and like they wanted to help me. Special thanks to Katie for getting me the car I wanted, even going out of her way to make sure I was updated on when my car was delivered, as well as making sure I got the color I was really looking for quickly instead of just delivering me another color that was more convenient to get ahold of. Before I walked into the dealership, I had never purchased a car for myself, so I didn't even know how to set up insurance or registration for a car--Katie helped with that too, explaining how to work with the insurance company. The Heritage team even took care of the registration, and installed my license plates for me before I even got in the car. I also want to appreciate Chad, who helped make sure that all the paperwork was done properly, that I was getting the best deal possible, and that I was getting the best service for my car as well. And I'd also like to thank Celeste for getting the process started for me, reaching out when I first expressed interest and found me a better deal than even what I walked in expecting to get. The entire team at Heritage is amazing, and if I stay in Vermont for the long term, or even somewhat nearby, they have turned me into a lifetime customer. Thank you all so much. More

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My first car buying experience I needed to get a new (at least "new to me") car and I had heard that Heritage had a nice recent graduate/current student program so I went online to I needed to get a new (at least "new to me") car and I had heard that Heritage had a nice recent graduate/current student program so I went online to look at their cars. I wasn't sure whether I wanted to lease or buy, but Katie was very forthcoming and patient when showing me all of my options. She also understood when I felt the need to look at competitors' options and waited for me when I went next door to do a test drive. In the end, she had found me a car that had all the features I was looking for--and with a good monthly payment. That's all you can ask for when getting a car, but you'll get even more when you go to see Katie. She made the whole experience fun! (The financial stuff was a little boring, but what can you do?) It was my first time going to get my very own car, something that I'll remember for the rest of my life, and she did everything in her power to make sure the memory will be one of my happiest. More

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great buying experince Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, Needed to trade up to a reliable newer, larger, better and 4x4 vehicle, found everything, and more that I was looking for in the 2017 SE Escape, More

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Very fair Granted I bought a used 2013 F-250 sales stuff excellent five stars , Service department five star , I was very nervous heritage had a bad name but Granted I bought a used 2013 F-250 sales stuff excellent five stars , Service department five star , I was very nervous heritage had a bad name but I do have to say they've come a long long way I will be buying a Nother vehicle from them . More

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Thanks Dave My husband and I both bought preowned vehicles here and worked with Dave. We have been very happy with the F150 and the Escape so far and we have appr My husband and I both bought preowned vehicles here and worked with Dave. We have been very happy with the F150 and the Escape so far and we have appreciated how pleasant everyone was. Dave has kept in touch and answered any of our questions throughout the process. The folks who work with the contracts, the General Manager, and the service team, who did an oil change for us, have all been excellent. If you're looking for a new drive I'd say this is a great place to go!! Ask for Dave. More

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Great experience! Dave was great to deal with very helpful and we even made him stay over a hour after closing to make a deal and he didnt mind at all.I have purchased Dave was great to deal with very helpful and we even made him stay over a hour after closing to make a deal and he didnt mind at all.I have purchased a lot of vehicles over the last 20 years and this was one of the best experiences I have had.I will be back to deal with him and heritage again for sure. More

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Celeste was awesome! I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decis I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decision for me and my family. What stood out for me above all was her thorough way of finding out exactly what I was looking for in a vehicle. Before we even looked and test drove the vehicle she made sure it had all of the features that I couldn't live without and the ones I didn't need to have. She truly listened to what I had to say and asked all the right questions to get to where we needed to be. Go see Celeste I guarantee you won't be disappointed! More

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Very Happy! Everyone was so helpful! When I first walked in everyone came up to me really quick. I had the pleasure of working with Celeste who was willing to come back after she was supp When I first walked in everyone came up to me really quick. I had the pleasure of working with Celeste who was willing to come back after she was suppose to be done for the day to help me buy my car. I was so happy with how nice and helpful she was with the whole process and even staying as late as 9pm to get me into my car and take a picture for me! Thank you again Celeste and everyone at Heritage Ford More

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painless not pressured to do anything. i came away getting pretty much what i has asked for.(that's HUUUUGGGGHHHHH!!!) I had an incident in the parking lot whe not pressured to do anything. i came away getting pretty much what i has asked for.(that's HUUUUGGGGHHHHH!!!) I had an incident in the parking lot where i caused some damage to a new car that was not sold yet. 1000% my fault. Larry said not to worry about it, you're a customer. They could have had me on this and declined that opportunity. You can bet that is going a long way with me. My last 8 new cars were fords, but only 3 bought at Heritage. That will change.... I've never been treated as well at a dealer as I have this go around. Thanks also to abby, who stayed to like 9:45pm to finish the paperwork and in no way seemed like she was rushing us. overall, a pleasantly painless purchase. I'm also positive gary in service will do whatever he can if i need service... been working with gary for maybe 30 years.... great employee More

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