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Cesar Alegre

Overview Reviews (125) Inventory (961)

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Cesar Alegre

Cesar Alegre | Page 3

VIP Director

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.8

125 Reviews

Overview Reviews (125) Inventory (961)

4.8

125 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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125 Reviews of Cesar Alegre

September 19, 2024

Dealership Rating

Employee Rating

I've been going to Universal Hyundai for over 8 years now. Mostly for servicing my Sonata and have never been disappointed. Recently I bought a new 2024 Tucson and while buying a car can be a bit nerve now. Mostly for servicing my Sonata and have never been disappointed. Recently I bought a new 2024 Tucson and while buying a car can be a bit nerve wracking (it's a lot of money these days), Cesar and Omy made the experience smooth and definitely answered all my concerns. More

by PL_FLEISHER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rhoda Allen, Jacob McNeely, Omy (not sure of his full name)

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Sep 19, 2024 -

Universal Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai, we hope you enjoy your new Tucson! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 15, 2024

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Employee Rating

Very professional and kindly person. Know your jobs and had fully trained and experienced in your industry Know your jobs and had fully trained and experienced in your industry More

by MIKERODRIGUEZ1992

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexis Ramos

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Sep 16, 2024 -

Universal Hyundai responded

Hello Mike: Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 09, 2024

Dealership Rating

Employee Rating

I would like to commend the following for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners for: Alexis-compusure Ramesis-clear communication Eddie-sales manners Cesar-Excellent customer service***** Fidel-sales manners More

by giginewyorker

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alexis Ramos, Ramces Rivera

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Aug 10, 2024 -

Universal Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 30, 2024

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Employee Rating

Is a great dealer that goes out this world to ensure that the customers are treated with courtesy and respect at all times and will answer the questions with great accuracy the customers are treated with courtesy and respect at all times and will answer the questions with great accuracy More

by BELLUV

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Cortes, Giovanni Perez , Jacob McNeely

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Jul 31, 2024 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 14, 2024

Dealership Rating

Employee Rating

Excellent It was an excellent experience from beginning to end. Professional, patient, knowledgeable. Great, great. Thank you to end. Professional, patient, knowledgeable. Great, great. Thank you More

by PFITCH725

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cesar Alegre

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Feb 14, 2024 -

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 05, 2024

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Employee Rating

Very nice dealership, clean! This is the 3rd car I purchased, my salesman Ceasar is great!! The people there are awesome! This is the 3rd car I purchased, my salesman Ceasar is great!! The people there are awesome! More

by HOPKINSRC1949

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jose Cepeda , Rhoda Allen

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Feb 06, 2024 -

Universal Hyundai responded

Thank you! Cesar, Jose, and Rhoda appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 04, 2024

Dealership Rating

Employee Rating

Very Disappointed with the entire experience from arrival through financing Felt like we were passed off and we were misled on price, accident history, trade in value, and finance was only about additional p through financing Felt like we were passed off and we were misled on price, accident history, trade in value, and finance was only about additional products not financial terms and options More

by michrobn

Verified Customer

Recommend Dealer

Other Employees Tagged: Cesar Alegre

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Feb 05, 2024 -

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gina Nava Reputation Manager gnava1@universalhyundai.com

January 20, 2024

Dealership Rating

Employee Rating

Very good dealer Excellent service from Cesar Alegre Very fast service I'm very happy with the car Alegre Very fast service I'm very happy with the car More

by LOLLYNUNEZZPEREZS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 21, 2024 -

Universal Hyundai responded

Lolly, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 14, 2024

Dealership Rating

Employee Rating

The poorest customer service I have ever experienced at any auto dealership. I truly regret ever walking into this dealership any auto dealership. I truly regret ever walking into this dealership More

by melinda.niedzwiecki

Verified Customer

Recommend Dealer

Other Employees Tagged: Cesar Alegre

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Jan 15, 2024 -

Universal Hyundai responded

Melinda, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jan 16, 2024 -

melinda.niedzwiecki responded

You all should have my contact info. I provided it to your GM who never responded to it. To act as if you have no idea of my contact info or of my dissatisfaction just adds insult to injury! Speak to Mr Matos and Mr Gillet and look in your files and you will see my contact info!

Jan 23, 2024 -

melinda.niedzwiecki responded

Hello Gina I have sent you 2 emails to date. I need assistance and was waiting for a return call. I need to set up an appointment. No one delivered the car to me once it was purchased. The salesman that was handling my sale. Once I signed on the dotted line he left and didn’t teach me how to use the car I was told to make an appointment at my convenience cause I’m about 22 miles away from you all. and I haven’t been I haven’t been able to do that yet. I’m tied up this weekend, but possibly next weekend I’d like to come in. I do not want to talk to Errol Gillette or Cesar. If you could kindly get back to me, it would be greatly appreciated. It’s very frustrating to purchase a new car that you were all excited about only to be extremely frustrated because you don’t know how to work the car and nobody cared. Once I signed down the dotted line whether I could work the car that I just bought or not. Melinda Boone

January 14, 2024

Dealership Rating

Employee Rating

Nothing short of awesome! The best car buying experience I have ever had in my 40 years + buying cars! I highly recommend universal Hyundai and mostly definitely Cesar The best car buying experience I have ever had in my 40 years + buying cars! I highly recommend universal Hyundai and mostly definitely Cesar More

by fwmarino

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cesar Alegre

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Jan 15, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cesar and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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