Chad Allison | Page 9

Just so frustrating We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. E We bought our car from Branhaven and purchased a service plan that included oil changes so that's why we have continued to go back again and again. Every time we schedule our service appointment on the day we drop off they never seem to know why we are there nor that we are expected. This last time we asked that along with our oil change to please check and the brakes which Branhaven had suggested needed to be done. Not only did they not call us back to let us know the car was ready, when we showed up they had not even looked at the brakes. We have one oil change left but we won't be back. More

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After you walk out with your keys to your new car They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased They are pretty much done with you!!! Here is my review: Steer clear of Branhaven!!! Purchased a car here in 2013 (after already having purchased 2 others 1 year prior), have had constant issues with it and have made 6 visits for the same problem to service. While Sam is the only one at this facility that I can now stomach speaking to because he seems to be the only one that understands my frustration, I have yet to get an actual call from the owner even after MULTIPLE messages left on voice mail, with the receptionist and email. And my car still has its issue. I will never purchase a car from here ever again, and I will be sure all my friends know as well. And this is the email I wrote to the Dealer Principal on May 8th and have yet to get a call, and the response I got was "I'm very concerned about your radio" my radio!! If that's the only thing your concerned with then there is a problem Robert, I have been trying to reach out to you very unsuccessfully since last Thursday. Myself and my husband have had various issues with your dealership that are not very positive. And as of late your staff there have reached an all-time low so much that myself and my husband will absolutely never shop at your facility again. I expressed my frustration to Sam in service and he advised me over a week ago that I would hear from you directly. First, my husband and I in the past 3 years have purchased 3 vehicles from your dealership. We also referred many co-workers to your facility. First problem, my husband leased a new Dodge Ram back I believe in 2012, we put down over $7000 cash on this offer, once his lease was recently up we tried MULTIPLE times to get a hold of your finance department to see what our options were with no callback from Brandon. At one point we were told “he is so busy your best bet would to be to just come in” yet when we bought all 3 vehicles he was readily available to get all the contracts written up! Jason was finally able to get a hold of him and he came in to trade in the vehicle and was told “you have too much negative equity in the truck” NEGATIVE EQUITY??? We put 7 THOUSAND dollars CASH DOWN!!! Well little did we know, we went to another dealership and was told that with the leasing option you gave us, if we were to trade the vehicle in that a “premium” would have to be paid. So we had no other option but to buy the truck outright at the end of lease. Seems like a very sneaky way to get your customers to buy at lease end. Secondly, I leased a jeep back in 2012, decided it might not be the right vehicle for me, so I traded it in for a 2013 Dart turbo. No issues with the trade in, but after a year really wasn't in love and had been having many issues with the radio (which we will get to) so I went down took a peek at a few other vehicles and a few days later was called to come down and see what you all could do for me for a trade in. myself and my husband drive down and Duncan without even looking at the vehicle said, “no way, you got a great deal, we cannot get you out of it” I said ok and left. About a month later I received another call from a young lady stating I should come down right away because you guys had some amazing sales going on and were willing to get me out of my lease early. I went down, asked for the person who called me and Duncan promptly sent over John to tell me there is no way I can get out of my lease and sorry for the phone calls, but it’s not possible. So that makes two trips to a dealership that called me to come down! Thirdly, I have been back to service 6 times for the same issue and it hasn't been escalated to management? On multiple occasions the touch screen in my vehicle has gone black, unable to push any buttons and frozen. I've been told that the screen was replaced, the components have been replaced and there is nothing else that could be the problem, however I STILL keep having the same issue. The last time I was in for the same problem was last week, Sam had appreciated my composure and thanked me for being so patient. Well my patience went out the window when I received a call from Sam on Thursday telling me “Chrysler was here and there is nothing they can do” nothing they can do??? My radio is not functioning as it should. Back a few months ago, the 4th time I was having the issue I was lucky enough to catch a video with my phone of the radio malfunctioning and I came in and showed Sam the video, his response was Steph I believe you. I said well I just wanted to show you so that you people don’t think I am crazy. Fast forward to this time, he wants another video and stated unless I can get a video they were not willing to replace anything else. So your service team is suggesting I illegally and unsafely carry my cell phone with me at all times waiting for my radio to malfunction even though I already showed Sam a video?? That is when I asked to speak to Chad. Chad came on the phone explained to me the same things Sam did and I mentioned the suggestion of the illegal and unsafe recording and he backed off and got very defensive telling me he does not suggest that and none of his employees would suggest that. Well, your service rep just did!!! I was very upset and he was doing absolutely nothing but escalating the issue with his extremely unprofessional attitude. I asked to speak with a manager and he stated they were on vacation, I then asked to speak with you and he told me that you were unavailable. He sensed my frustration, but was very sure to tell me to “have a fabulous day!” making me even more furious!!! I then spoke to the service team over at my company who are very well familiar with your service department and they suggested I call back and gather some info. Well that set Chad off and he was unwilling to assist me. I asked him if the parts that were replaced were ordered or something in stock at your facility. He confirmed they were ordered. I asked him if I could see the recipes of the items ordered for my vehicle and he became extremely defensive and told me “absolutely not Mrs. Rispoli!” this led me to believe what I was being told just might be correct. customers being told that things are being ordered and completed but that not actually happening. And I suggested that the work may not have been actually completed and from there on he was not willing to speak with me any longer. If the parts were ordered and placed in my car then why the issue of not providing me with proof? I don’t see the issue here. Maybe you can give me some insight. And lastly, I was just wondering if you were ever advised that I was actually involved in a motor vehicle accident while at your facility? I was retrieving my vehicle from service (again for a radio issue) and one of your sales people was in a vehicle with a customer and he hit me head on. I never received a call to make sure I was ok either, this to me was another sign of a dealership that really doesn't care once their customers walk out the front door. I will be writing my review online about your dealership and I will be sure everyone at my job knows about all of these issues that keep piling on. Totally not the dealership I thought I was dealing with and certainly will not be returning! If you have any questions please feel free to call myself and my husband. More

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Model Dealership and Personnel I had a lot of time to do my research before buying my used 2014 RAM 1500 Big Horn truck. About eight months. Branhaven offered the best price around, I had a lot of time to do my research before buying my used 2014 RAM 1500 Big Horn truck. About eight months. Branhaven offered the best price around, so I drove 75 miles from my home, passing about five other RAM dealers on my way. Bill Larson is a great salesman, because he isn't selling anything. He's listening to what you want, and he works to get you into that vehicle and strike a deal that is fair for both you and the dealership. He took the time to walk me around the entire facility, introducing me to the staff in the various departments, including Brandon Campbell that moved us through the necessary paperwork efficiently and professionally. I've never liked dealerships in my life, and I have to say, Branhaven Motors and it's staff changed my mind on that one. I stand corrected. :) More

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Purchasing a vehicle My experience looking for a Jeep vehicle to purchase was very satisfying from beginning to end. The internet coordinator Jennifer Best is amazing. The My experience looking for a Jeep vehicle to purchase was very satisfying from beginning to end. The internet coordinator Jennifer Best is amazing. The actual salesman Michael was extremely helpful, patient and professional. Even on the final paperwork end the treatment was excellent. I would definitely use Branhaven Jeep Chrysler Dodge dealership again. I'll even recommended them to my family and friends! More

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DONT BUY FROM BRANHAVEN! They sold me a 2008 Subaru STI and put extra thick oil in my motor to prevent the knocking to be heard. Driving home from an oil change my bar broke down. It had spun a bearing and and put extra thick oil in my motor to prevent the knocking to be heard. Driving home from an oil change my bar broke down. It had spun a bearing and would cost me at least $4000 to fix. When I called Chad Allison was extremely rude. After hearing about what happened he stated "Well sorry if this sounds rude but that has nothing to do with us, theres nothing we can do. Its been less than 7 weeks that I purchased the car and paid $25K for it and theres nothing they can do. Then trying to find someone else to blame they stated it was my fault for changing the oil myself (Subaru oil and filter were used). Chad then called me a LIAR and was aggressive and wouldnt let me speak. I have the recording for every conversation I had with Branshaven and I have reported them to the Better Business Bureau. DO NOT BUY HERE! I dont wish this on my worse enemy! It has now been 7 days that they towed my car after me having to beg them for help and no kind of update has been made. When I call in I get told that no one is in. I now have to take a train and bus to work and I am at risk of losing my job. This has been the worse customer service Ive experienced in my life. More

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Purchased a 2012 town & country. Angelo was terrific at demonstration all the features on the vehicle and made a terrific presentation.I Purchased the vehicle and was very happy with the final terrific at demonstration all the features on the vehicle and made a terrific presentation.I Purchased the vehicle and was very happy with the final price etc. Ordered the navigation radio as vehicle did not come with the this option and this was the biggest feature I had wanted in the vehicle. The navigation was installed two weeks after purchase, unfortunately it was the wrong unit. After bringing the issue to the attention of the staff and some discussion in regards to the issue, I was truly happy when Duncan stepped up and said he would get the correct one ordered and installed. They were all very apologetic over the issue and even went so far as to pay for an additional option I was thinking about to make up for the issue. Everyone there truly worked hard to make this right and to make sure that everything was right. Extremely happy with the dealership and with the whole experience. Will be buying my next vehicle from them again. Thanks to everyone involved in this deal More

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Went in for a routine oil change was greeted promptly and taken to see Dolly. She wrote up the service and alerted me to the new oil change service contract which is a great deal. Then while waiting for our taken to see Dolly. She wrote up the service and alerted me to the new oil change service contract which is a great deal. Then while waiting for our car to be serviced we spoke with Angelo about the new dart. Car was done and cleaned in a timely professional manner. More

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2009 Dodge Ram 1500 crew cab needed service for several problems. All problems were addressed and fixed to my satisfaction. The people that I dealt with were all very friendly and accommodating. Thank problems. All problems were addressed and fixed to my satisfaction. The people that I dealt with were all very friendly and accommodating. Thank you More

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