Chad Lockwood | Page 4

Chad was very helpful, not pushy, and got me the car I wanted. He even got the finance team to help save me a bit more. wanted. He even got the finance team to help save me a bit more. More

by Jon Do Verified Customer Verified Customer

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fast easy efficient and very helpful. it was a great experience. everyone there really cares about their customers it was a great experience. everyone there really cares about their customers More

by RYSONCASH Verified Customer Verified Customer

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Chad had great communication leading up to the sale. We drove from Idaho to purchase a brand new 2024 Pilot Elite. We purchased the car for my wife, which should have been pretty obvious from our We drove from Idaho to purchase a brand new 2024 Pilot Elite. We purchased the car for my wife, which should have been pretty obvious from our conversations. These conversations explained how I was relaxing my wife’s Honda Odyssey for the Pilot and has specific requests for the vehicle for my wife. Maybe I wasn’t 100% clear that the tile needed to be under both of myself and my wife, but from the conversations it was obvious. After the sale the title work only showed my name and we’ve been unable to get the vehicle registered under both me and my wife. The state of Idaho told me to request a correction of title and Chad offered to look into it, but has become unresponsive and refused to help. When I drop $40,000 cash for a vehicle and do a loan for the rest to spend around $60,000 you would assume that high quality customer service would be stepping up to able to fix something so easy and simple. We paid full MSRP with no trade in, a very simple transaction… and Ken Garff can’t help us get something so simple fixed? At the time of pickup, Chad walked us through the vehicle and used a buffing compound to remove some scratches. He promised he would send us the formula of it so we could use it in the future. I never got that… not a huge deal, but it’s nice when people do what they say they will do. Why would I ever want to purchase from Ken Garff again? Chad and Ken Garff we’re happy to take our money, but apparently didn’t care about much more than the money. More

by Sky Verified Customer Verified Customer

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This was a new car purchase experience. An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, a An honest, straightforward dealership that doesn't jerk you around. I believe that Ken Garff is the best dealership for Honda vehicles in Utah, after talking to a few of them - and Riverdale is one of their best. Technically I don't usually give 5 stars for stuff. Because 5 stars should be nearly unattainable. But we are taking about CAR DEALERSHIPS here, so I just cannot imagine an amazing car buying experience. I actually had a challenging experience, where they technically would have been able to tell me "tough luck" but they took care of me instead. And for that I had to give them 5 stars. I am from south Salt Lake Valley. I came in with my wife and 2 kids (1 and 4) - after already taking an hour test drive of a Toyota minivan in Salt Lake, and driving an over an hour total already (not including test drives), on the way to visit relatives in Pocatello. Chad for some inexplicable reason which I will always be grateful for, had kept us in mind for a particular minivan, and notified me a week before it showed up - even though we hadn't ordered or put a deposit down - and held it for us until it was ready for us to test drive. So that was really very nice and unexpected! It was truly awesome because somehow the stars aligned and on the same day we were able to test drive a Sienna earlier the same day, as I was unwilling to finalize such a big purchase without test driving ALL the vehicles I was considering - and they were generally months long waits with an order/deposit! We test drove it, and liked it better than the Toyota we'd driven earlier in the day - and decided to make the purchase right then - minivans are still generally a waiting list item these days, we knew if we stewed about it, it would likely be sold in 24-48 hours. Chad was super straightforward, stuck to MSRP, gave me the menu, talked about things - pushed the vehicle service plan a little hard, which I kind of expected and I thought I was ready but I wasn't - because I was expecting them to sell HondaCare, but they sell a different VSC - still a nice comprehensive one (exclusionary) - and gave a good price too. I waffled but my kids were spent and one was screaming so I said yes to more than I really wanted and just signed the paperwork. Since were were headed to Pocatello, Chad said they'd have it gassed up and cleaned up nice for us to pick up on our way back the next day. After researching and talking with my wife, we decided we wanted HondaCare instead, for our own reasons, and use our own insurance for another thing on the menu. But we'd signed - Ken Garff could've technically said - this one is cancellable (VSC) we'll have to cancel it the "hard way" after it goes through, and give the money to your lender, the other in non-cancellable - sorry. But they were actually very accommodating and redid all our paperwork and allowed us to re-do it and remove the items from the sales deal that we had regrets about. I was amazed they did this! Not slimy dealership-like at all. We had to make a second trip due to weekend and financial holiday and stuff to get the signing of the new deal complete after the old one was electronically held - but they did it for us! They earned their doc fee on this one. Another nice thing is that the sales person did all the dealmaking - usually sales passes you to finance which pushes the menu of add-ons - but it was all through Chad, they call it Garff-Ease I think. But we did get a finance guy to get us through all the signing (Josh). They detailed the Odyssey beautifully too, it was really shining, and backed it up to the doors for us to take delivery. That was a nice touch. Our Honda financing has come through as expected, we've received emails regarding other add ons, and everything looks to have been done properly. So kudos to Chad and Brian (sales manager) and Josh (finance) for being willing to rework the deal and treat us respectfully in the process! More

by danielg0 Verified Customer Verified Customer

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Mitch spjut is such a great listener he really helped me through my concerns and worries to help me get exactly what I wanted through my concerns and worries to help me get exactly what I wanted More

by SPJUTDAVID4 Verified Customer Verified Customer

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Chad was great. Could not be happier with how he helped us. He really looked out for our needs while being honest and upfront with everything. I know where and who I Could not be happier with how he helped us. He really looked out for our needs while being honest and upfront with everything. I know where and who I will be seeing for all of my vehicles in the future. More

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Chad Lockwood was very helpful finding our Pilot. Found trim package and got add-ons completed a week ahead of schedule. Explained clearly and helped complete purchasing process smoothly. Found trim package and got add-ons completed a week ahead of schedule. Explained clearly and helped complete purchasing process smoothly. More

by newvoice4nenv Verified Customer Verified Customer

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Chad made it very fast and easy for us and he got us the color we wanted! color we wanted! More

by breortiz97 Verified Customer Verified Customer

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Marna was very helpful, as well as personable. I enjoyed talking with her while waiting for the mechanics to do their thing. I enjoyed talking with her while waiting for the mechanics to do their thing. More

by EPENGLAND93 Verified Customer Verified Customer

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Smooth experience, no high pressure sales tactics. I would recommend them to a new or experienced car buyer. I would recommend them to a new or experienced car buyer. More

by jennawillhite Verified Customer Verified Customer

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