Chad Williams | Page 21

Worst customer service Iv ever experienced !! I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish up the sale with me avoiding questions and pushing me for time, after getting home for a few days I found several issues with the truck so I called back and Dan said he would talk to his manager about the issues and get back to me acting as if it was such an inconvenience for him, a week goes by and I hear nothing so I call the sales manager Chad, he says very sorry about this we agreed that the few parts I was complaining about would be sent to me in the mail so I could replace them, again a week goes by and I get nothing so I call back to leave Chad a voice mail again to have no call returned to me about my parts, it would be one thing to say sorry were aren’t covering those broken parts but Chad very clearly stated he would get those in the mail for me right away than didn’t do it so why tell me you would send them in the first place if you weren’t planning to, I than gave one last attempt by calling store manager David and upon his non answer left yet another voicemail about my experience only to have an additional 2 weeks go by with no response. How terrible is it to be ignored by your sales rep, the sales manager and the manager of the entire dealership over what they said they would send to me in the first place, after spending 31 grand with them and not being able to get my 50-100 dollars worth of stuff from them I find it to be ridiculous, clearly they are a take your money and run kind of business who cares nothing about customer satisfaction. In fact I’m rather convinced that after buying this “certified truck” that’s supposed to be so new-like and perfect because of the inspection process that it goes through for the lifetime warranty that they don’t even do the inspection In the first place, it would seem in my case they just say it’s Inspected as good and send it over so the warranty can be validated and put it on the lot making all problems the warranty companies at that point. I will never return to tenvoorde and I would recomend no one to go there!! More

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Well done Darin was very helpful, never pushy, answered all our questions. Kolin was easy to work with and explained every paper that we signed, very patient w Darin was very helpful, never pushy, answered all our questions. Kolin was easy to work with and explained every paper that we signed, very patient with us. More

by ETJJ4 Verified Customer Verified Customer

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New 2019 Ford Escape It was a very good experience buying my car from Jim S. He answered all questions and made me very comfortable in asking further questions in the fu It was a very good experience buying my car from Jim S. He answered all questions and made me very comfortable in asking further questions in the future. He was courteous and respectful . No pressure. More

by bernadette2 Verified Customer Verified Customer

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FANTASTIC service from Kris Lucas. Kris worked with me on and off for hours on a Saturday trying to find the best vehicle for me at the best price too. I really appreciate it. This is Kris worked with me on and off for hours on a Saturday trying to find the best vehicle for me at the best price too. I really appreciate it. This is my second Ford and I expect it to be as good if not better as the first. Thank you. More

by deb17 Verified Customer Verified Customer

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Customer oriented, knowledgable, and professional I bought a used vehicle from Tenvoorde. Staff were extremely knowledgable about the vehicle and took time to go over all of the vehicle's features. I bought a used vehicle from Tenvoorde. Staff were extremely knowledgable about the vehicle and took time to go over all of the vehicle's features. They were prompt in responding to texts and emails. Everyone was courteous and professional. More

by melissac9959 Verified Customer Verified Customer

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Great experience We purchased a used Toyota 4runner from them. The sales person, George, was very helpful and attentive. The vehicle was just as shown in the ad. it wa We purchased a used Toyota 4runner from them. The sales person, George, was very helpful and attentive. The vehicle was just as shown in the ad. it was a good buying experience! More

by terry.tobin Verified Customer Verified Customer

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Great. This is the 4th truck from them and i will continue d This is my 4th truck from Dan Larsen. He is the guy to go to. Friendly, professional and dedicated. They work woth people and never disappoint This is my 4th truck from Dan Larsen. He is the guy to go to. Friendly, professional and dedicated. They work woth people and never disappoint More

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Very helpful and cared Very friendly helpful went out of their way to make sure things went smoothly.everything was explained clearly. They worked hard to find the best loan Very friendly helpful went out of their way to make sure things went smoothly.everything was explained clearly. They worked hard to find the best loan for me. Awesome work guys. I won't go anywhere else! More

by Hunter Verified Customer Verified Customer

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Excellent service by all personnel when buying my f 150. Easiest transaction I’ve ever had right from the start dan Larsen knew what I wanted and saw to all aspects of by all personnel when buying my f 150. Easiest transaction I’ve ever had right from the start dan Larsen knew what I wanted and saw to all aspects of the sale. Took fifteen minutes to say yes fro the time I saw the truck. Two and a half hours I was on the road. More

by petuu Verified Customer Verified Customer

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Great Service Jim did a great job in showing me multiple trucks with different packages. Tenvoorde worked with me on a reasonable price on a great truck. (F-150) Jim did a great job in showing me multiple trucks with different packages. Tenvoorde worked with me on a reasonable price on a great truck. (F-150) More

by merten.mitch Verified Customer Verified Customer

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