Chad Williams
Chad Williams at Tenvoorde Ford

Chad Williams | Page 20

Sales Manager

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.5
233 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

34 yrs, 9 mos

4.5

233 Reviews

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233 Reviews of Chad Williams

February 11, 2020

Dealership Rating

SIERRA 1500 XLT looking for a pickup to tow a travel trailer. didn't want brand new. bought a 2010 with the tow package and was completely satisfied. More

by JERRYUCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kolin Miley, Zachary Stumpf

Feb 14, 2020

Tenvoorde Ford responded

Your satisfaction is important to us. We hope you visit again soon!

December 27, 2019

Dealership Rating
Employee Rating

Absolute joke The salesperson Ron sold my wife and I a truck with numerous issues. We purchased knowing there was a broken window motor and a window that needed to More

by ryan.wescome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ron Branstner

Dec 27, 2019

Tenvoorde Ford responded

Ryan, as we stated to you and your wife before, we are sorry you had these issues after purchase. I want to make sure it gets mentioned we did offer to give you the $1,500 you paid for the vehicle on trade of another vehicle we had in stock. We were confident we could have gotten the bank approval you needed for the other vehicle but your wife left without letting us get that done for you. We never want our customers to have any issues with vehicles purchased from us. The vehicles you were looking at initially, and ultimately purchased, were in our wholesale bargin lot. Those vehicles are priced at wholesale prices and sold as-is due to the miles, age and condition. Since the vehicle was 17 years old with 177,000 miles on it we disclosed it was sold As-Is and had you sign two different forms stating the vehicle is sold As-Is. Every As-Is vehicle sold gets a basic inspection. We change the oil, road test for engine and transmission functionality and visually inspect the tires and brakes. We do not pull panels apart to inspect the wiring as we would need to pull the entire vehicle apart to inspect all of the wiring. If there are warning lights or malfunctions that are known, we disclose what we know or send them to the junk yard. We are not able to disclose what we do not know. Again, we are very sorry this happened and hoped to come to a better resolution. This is not a typical transaction at Tenvoorde Ford. Less than 1% of the vehicles we sell are of the year and miles of the vehicle you purchased and most of the 1% are problem free. We are sorry you were the exception and that you had those issues. If you would like to discuss the issue further please contact the general manager David Rodriguez at 320-251-0540

Dec 27, 2019

ryan.wescome responded

The remote starter wasn't behind a panel. It was dangling behind the emergency brake. So if you had done even a basic inspection you would've seen it. Chad and your front desk laughing in her face and offering $1,500 is a joke. Also, the issues were two WEEKS after not two months. We weren't concerned about getting approval from a bank or not, we have stellar credit. She left as your "customer service" was laughable at best. We went to Luther Subaru and spent $15k. Additionally, if you report known issues and do road tests, how did the Chrysler Pacifica make it through? It is gold and was around $5,000 if I remember correctly. That was the one we test drove that was jerking and braking the entire time down the road. I'm sure that conveniently was fine when you test drove it as well right? The check engine light and all the others that came on the second we started it just magically came on for the first time? Also, I tried contacting David Rodriguez when we were still in the sales process. Before we had even decided to go to a different dealership. Chad and Ron and your front desk were all incapable of responding to inquiries that had no attachment to the refund request.

December 20, 2019

Dealership Rating
Employee Rating

Great sales staff and a great dealership! Darin was a friendly and courteous salesman and very helpful, which made my experience at Tenvoorde very easy. The used car manager Chad! helped make More

by rolloff.jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darin Ennen

Dec 27, 2019

Tenvoorde Ford responded

That is awesome to hear! We're thrilled that you had another positive experience with us and look forward to serving you again in the future.

December 11, 2019

Dealership Rating
Employee Rating

Remote starters I have two remote starters neither one works when I try them the taillight blink and the horn honks what do I do pissed off I need it fixed had the ve More

by Roger olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Branstner

Jan 02, 2020

Tenvoorde Ford responded

Roger, we are sorry you are experiencing issues with your remote start. We would be happy to help you with this concern. In the future, please feel free to contact your salesperson, Ron, with any concerns. We pride ourselves in being helpful and attentive after the sale and truly appreciate you being a customer. Ron will be contacting you. Thanks again for choosing Tenvoorde Ford.

October 28, 2019

Dealership Rating
Employee Rating

Sales Experience Zac A & Chad W. were very easy to deal with. We came close to a deal. My wife wanted to think about it. She is very ill and wanted to take her time. More

by JENDER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zachary Abfalter:Excellant working with Zac

Oct 29, 2019

Tenvoorde Ford responded

Thank you for leaving us such amazing feedback! We appreciate you taking the time to leave our team your kind words. We hope that your wife feels better and that we see you again soon!

October 18, 2019

Dealership Rating
Employee Rating

Worth the Drive Located in St Cloud, MN, Tenvoorde Ford, the world's oldest Ford dealership, is also the best place to buy a F-150 in Minnesota IMHO. Great Prices More

by twincities
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kolin Miley, Zach Abfalter

Oct 21, 2019

Tenvoorde Ford responded

Thank you for taking the time to leave us your detailed yet extremely positive feedback. We truly appreciate your honesty and are grateful for your business with us. Please make sure to come visit us again in the future!

October 03, 2019

Dealership Rating

Great Customer Service Received very courteous service from both Bob ( Sales Rep) and Kolin (Finance). They both did very well getting a great deal; I would whole heartedly More

by MJAYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kolin Miley, Robert Annison

Oct 08, 2019

Tenvoorde Ford responded

Mike, thank you for taking the time to leave us a 5-star review. We are lucky to be able to help service great customers such as yourself. Please do come visit us again soon!

October 03, 2019

Dealership Rating
Employee Rating

Waste of my time. The visit was to have a truck appraised to sell. A total waste of my time!! I won't recommend to anyone to get a vehicle appraised to sell to you. More

by mjjbuddy
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: I don,t remember the orther guy.

Oct 16, 2019

Tenvoorde Ford responded

Thank you for taking the time to leave us your honest feedback. We are sorry that you feel this way and are hoping to learn more about your experience with us. At your earliest convenience please give us a call at 320-257-3665 so we can discuss what may have gone wrong. We look forward to hearing from you.

September 17, 2019

Dealership Rating
Employee Rating

Quick process and very helpful Darin was very helpful and answered all by questions in a timely fashion and made the process quick even when he had two customers sales at the same t More

by bZirbes04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darin Ennen, Kolin Miley

Sep 17, 2019

Tenvoorde Ford responded

Thank you very much for your kind words about Darin and for taking the time to leave us this wonderful 5-star review!

August 14, 2019

Dealership Rating
Employee Rating

Staff was great! We came in last Friday night and bought a new car with George H. He was great to work with and very knowledgeable of all the car features. Super frien More

by LauraM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Hartley , Kolin Miley

Aug 16, 2019

Tenvoorde Ford responded

Laura, thank you for leaving us a 5-star review! We are delighted to hear that the team here at Tenvoorde Ford was able to provide you with a friendly experience. Make sure to come and see us again soon!

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