Charles Draper | Page 17

Excellent services, professionalism, friendly and easy at the moment to processed my financial documents... Super Grateful! the moment to processed my financial documents... Super Grateful! More

by CARMEN J BURGOS Verified Customer Verified Customer

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If you are shopping for a car, please please please do yourself a big favor and run!! The following is a string of bad conduct by Lakeland Volkswagen, the last of which occurred on Saturday, August 28th, yourself a big favor and run!! The following is a string of bad conduct by Lakeland Volkswagen, the last of which occurred on Saturday, August 28th, 2021. The most nasty, aggressive customer service I have ever experienced, at ANY business, in all my life. Period. Whenever I thought the level of rudeness could not get any worse, they proved me wrong. In the beginning, things began well, the car I had seen online was as advertised, the test drive went smooth, and they even stayed over hrs to help answer any questions I had about the vehicle. When we (the sales guy and I) began crunching the numbers we landed on a number that was in my price range but I was still just a tiny bit hesitant. It was at that point when absolutely everything went downhill from there. He began treating me very poorly after I had expressed my hesitation. He became very much irritated and it became clear he was trying to pressure me into signing a contract just so he can make some money. So, I left. After searching around I came back a few weeks later and we were at a table talking over his offer. When he finally left the table, I went on my phone to do a little last minute research on the car (just to be sure) and not even 15 seconds later he comes back and begins to creepily peer over me, leaning directly in to my personal space, to ask me what I was looking up on my OWN xxxx phone. I wanted to tell him none of your xxxx business, but I decided to keep it cool and professional and told him I was doing some research. He left and NOT 1 MINUTE LATER he comes back, leans over my backside and does the same exact thing, and repeated this several times to the point where I just wanted to get the xxxx up out of there. I tried my darnest to disregard this man's poor behavior and just look at the car for what it was (red flag alert!!). So I slept on it, came back into the dealership and we agreed to a deal. Everyone wins, right??? Nope! While I am transferring my belongings over to my new car the sales guy could not resist showing his true colors and began pestering me, AGAIN, this time over how long I was taking to transfer my belongings from my old car to the new one. Oh, and this time, he is directly in front of me, inches away from my face with no mask. So, I politely asked him, several times, to give me some space, but he just would not take the hint! It got to the point I became so freaking irritated I just wanted to get the xxxx up outta there. When I finally finished transferring my belongings over to the new car, his boss comes storming out if his office and grabs all my belongings out of the new car I bought and throws them into my old car cursing at me telling me he is not selling me his car because I am taking too long to transfer my belongings. Yes true mother freaking story. THE WORST CAR BUYING EXPERIENCE OF ALL TIME. RUN AWAY. More

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I will start off with with saying that I am an independent car dealer and I have purchased several cars.This was an awesome experience! independent car dealer and I have purchased several cars.This was an awesome experience! More

by elilpd101 Verified Customer Verified Customer

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Very friendly. Did not push us to purchase and instead was focused on our questions and ensuring the experience was positive and efficient. Offered the best deal in terms of rebates and trade in value. was focused on our questions and ensuring the experience was positive and efficient. Offered the best deal in terms of rebates and trade in value. More

by carrow1998 Verified Customer Verified Customer

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Service was bad my battery was all corroded when I came back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me b back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me back, I tried calling back and no one answer the phone. More

by frankie.ak101 Verified Customer Verified Customer

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Terrible inventory, charming associates. Perfect recipe for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of iss for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of issue and brushed it off, stating it was because of the “newness”. Long story short, company told me they don’t recall my visit and ended up paying a large sum of money for a vehicle bought less than 90 days ago. More

by awhy242ty Verified Customer Verified Customer

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Trey helped me with the purchase of my car. He was extremely knowledgeable and professional and easy to work with. Larry Riddle in the finance department was also great. I would definitely recomme extremely knowledgeable and professional and easy to work with. Larry Riddle in the finance department was also great. I would definitely recommend this dealership! More

by BRUGES71 Verified Customer Verified Customer

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Quickest car purchase I've ever experienced. Friendly staff and very transparent pricing. The vehicle I bought was waiting for me at arrival. Great dealership. staff and very transparent pricing. The vehicle I bought was waiting for me at arrival. Great dealership. More

by anthony.valdez1219 Verified Customer Verified Customer

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The staff was and is Easy to work with, Sales and scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). scheduling is easy, service is excellent, hopefully the excellent customer service continues into the future, Thanks:). More

by jbone102_1 Verified Customer Verified Customer

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Matt and Jeff in service are awesome and the best!!! They are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! are both very knowledgeable and ready to assist! Keep up the great work and I will always drive to get my car serviced there! More

by Kenny Verified Customer Verified Customer

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