Charles Draper
Charles Draper at Lakeland Volkswagen

Charles Draper | Page 2

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.5
378 Reviews
4.5

378 Reviews

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378 Reviews of Charles Draper

April 25, 2026

Dealership Rating
Employee Rating

They took the time to make sure things were done correctly. They worked with volkswagen corporate to get my parts covered under warranty. More

by MACMAN323232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Jimenez , Matthew, shelby

Apr 26, 2026

Lakeland Volkswagen responded

Hi, we appreciate you recognizing the effort that went into getting everything handled the right way. It is great to know the team was able to work with Volkswagen corporate to help with your warranty coverage. Thank you for choosing Lakeland Volkswagen..

April 03, 2026

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Everything and Everyone was super easy to deal with no pressure I’d suggest them to all my family and friends also we are enjoying the Atlas Cross Sport a luxury SUV Ty😊 More

by CHRISTYFEENEY62
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dominic Bailey

Apr 04, 2026

Lakeland Volkswagen responded

Hi Christy, Thank you for the wonderful feedback about Lakeland Volkswagen. It is great to hear everything felt easy and pressure free during your visit. We are glad you are enjoying your Atlas Cross Sport and that it has made such a strong impression. Your recommendation to family and friends means a lot to our team. We look forward to seeing you again down the road.

March 29, 2026

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Employee Rating

We knew which car we wanted and Dominic took us right to it. He made us feel very comfortable! We took a drive around and enjoyed the ride. We had to go sign papers. Charles was impersonal and and I uncom More

by CMBMINICK2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Bailey

Apr 01, 2026

Lakeland Volkswagen responded

Hi, we’re glad Dominic made your experience at Lakeland Volkswagen enjoyable and that you’re pleased with your new car. We understand how important it is to have your title, and we want to make sure this gets resolved quickly. Please contact Jared Diveley at jared@lakelandvw.com so he can help get your title to you as soon as possible.

March 17, 2026

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Everyone had great attitudes and was very nice. I will be back in the future More

by adri.renatam
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jared Diveley, Jeff Arthur, Larry Riddle, Michelle Barnett, Jessica Corbin, Dominic Bailey , Terri Astrogano, Danny Gonzalez, Carlos Guiterrez

Mar 17, 2026

Lakeland Volkswagen responded

Hi, thank you for the kind words. We are glad to hear our team made you feel welcome and provided a great experience. We look forward to seeing you again at Lakeland Volkswagen!

March 04, 2026

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Lakeland Volkswagen has always been a pleasure to work with. It's frustrating when you need service on your vehicle, but Lakeland VW has figured out how to remove as much friction from the process as poss More

by Dan T
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jared Diveley, Jeff Arthur, Larry Riddle , Everyone in scheduling and service

Mar 05, 2026

Lakeland Volkswagen responded

Hello Dan, We’re thrilled to hear that your experiences at Lakeland Volkswagen continue to meet your expectations, especially over the past seven years. It’s great that our team’s transparency, clear communication, and commitment to follow-through have made service easier and more reliable for you. Thank you for your continued trust and loyalty!

February 28, 2026

Dealership Rating
Employee Rating

Everyone at the Lakeland VW was extremely helpful and friendly. My most recent visit with Matt I felt very well taken care of and am extremely happy with the customer provided by him and every one of the More

by prpiccolina
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Larry Riddle , Terri Astrogano, Matt and the other female from the service dept who helped with my Apple CarPlay issue

Mar 05, 2026

Lakeland Volkswagen responded

Hello, We’re thrilled to hear that you felt well taken care of during your visit to Lakeland Volkswagen. It’s wonderful that Matt and the entire team made your experience so positive. Thank you for sharing your kind words!

February 26, 2026

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The staff was super friendly and kept me informed the entire time. Everything was smooth and stress-free. I really appreciated the communication. Will definitely be back! More

by tammyfuentes
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 27, 2026

Lakeland Volkswagen responded

Hi Tammy Thank you for sharing your experience. We’re glad the team at Lakeland Volkswagen made your visit smooth, stress-free, and kept you well informed. We look forward to welcoming you back for your next service visit!

February 04, 2026

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Employee Rating

I don’t know who Charles is, but Terri was extremely helpful! She was thoughtful and knowledgeable. She went above and beyond to help get me into a new car after an accident. Thanks to everyone who assi More

by VANDERMEER.TJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle Barnett , Terri Astrogano

Feb 05, 2026

Lakeland Volkswagen responded

Hi, we’re happy to hear Terri was so helpful during your visit to Lakeland Volkswagen. It’s great she was able to guide you through getting a new car after an accident. We’ll be sure to share your kind words with her and the team who assisted that day.

January 15, 2026

Dealership Rating
Employee Rating

As always, Great Service! !!😉. Best ever when it comes to business! Very professional and much more!. From start to finish is a pleasure!!!. Thank You, Lakeland Volkswagen More

by rettacarroll1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

December 18, 2025

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Great place, no pressure. Nice people. I would recommend to anyone that needs a new or used car. More

by sal.ramos58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle , Danny Gonzalez

Dec 20, 2025

Lakeland Volkswagen responded

Hi Sal, thank you for your kind words about Lakeland Volkswagen. We’re glad you had a positive, no-pressure experience and appreciate your recommendation to others.

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